Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 45

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
568 Reviews
4.9

568 Reviews

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568 Reviews of Craig Douglas

October 17, 2021

Dealership Rating
Employee Rating

Excellent experience until signing of the paperwork. The salesman did not tell me that the warranty was an extra $4000. As I was signing the loan papers, I noticed the charge. The loan person just kept pus More

by KW
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Adam Magyarics

Nov 01, 2021

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would like to get to the bottom of it for you. We privately replied to you on October 21st to see if there was something we could do to turn it around for you as quickly as possible, but we never got a response from you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Or you can email customer relations at Jwheatley@ganleyauto.com Thanks!

October 17, 2021

Dealership Rating
Employee Rating

Austin was amazing! I usually hate dealerships but he made it quick and pleasant! Checked every box! More

by jscott75
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Oct 18, 2021

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that Austin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford!

October 15, 2021

Dealership Rating
Employee Rating

The sales person who worked with me was Sean. He was polite and helpful. He was willing to show me a couple of different cars, and was patient. The paperwork didn’t take too long, and I never felt press More

by baumoell
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Sean Pangburn

Oct 17, 2021

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Sean and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 04, 2021

Dealership Rating
Employee Rating

I will say that for me financing on my own for the first time my experience was amazing. Super fast, super easy. The people here are amazing and helped me so much. I completely recommend buying from here. I More

by aunttank96
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Franco D. Casalinova , Adam Magyarics

Oct 05, 2021

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! We are so glad that Franco, Adam and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 30, 2021

Dealership Rating
Employee Rating

The dealer I worked with was super helpful. Right away I felt I could trust him. I let him know exactly what I wanted, and he helped me get it. More

by Thomas
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Adam Magyarics

Sep 30, 2021

Ken Ganley Ford Norton responded

Hi Thomas, we are so glad to hear that our salesman Adam Magyarics provided you with such a positive experience! We really appreciate your business and your 5 star review! Please let us know if you need anything!

September 29, 2021

Dealership Rating
Employee Rating

We bought a new Escape from Aaron Forsythe. He led us through the entire purchase. Very easy with him. More

by re9w404
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forsythe

Sep 29, 2021

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Ford Escape! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Oct 03, 2021

re9w404 responded

Thank you. Great experience.

September 27, 2021

Dealership Rating
Employee Rating

A great waiting area within the dealership. I've had 2 oil change services and they cleaned my car so well along with the service I've only had to wash it once myself this past summer. Great 👍 More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Sep 28, 2021

Ken Ganley Ford Norton responded

Jeff, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

September 27, 2021

Dealership Rating
Employee Rating

Sean was excellent! Very professional and knowledgeable. He took my circumstances into consideration and got me set up with a nice set of wheels! More

by Michael.mcintire8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Sean Pangburn

Sep 27, 2021

Ken Ganley Ford Norton responded

Congratulations on your new purchase, Michael! We are very happy to hear that Sean provided you with such a positive experience! Thank you for taking the time to leave us a five-star review. We look forward to having you as one of our valued customers for years to come. We sincerely value your business, Michael!

September 14, 2021

Dealership Rating
Employee Rating

Everyone has been friendly, helpful and polite. I was very happy & excited with my purchase. More

by Jackie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, John Chapman , Paul Asano

Sep 14, 2021

Ken Ganley Ford Norton responded

Jackie, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

September 13, 2021

Dealership Rating
Employee Rating

Very fast and friendly. They got me in the car I wanted. No hassle's. Great place. More

by bmax1870
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford!

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