Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 38

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
543 Reviews
4.9

543 Reviews

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543 Reviews of Craig Douglas

April 20, 2022

Dealership Rating
Employee Rating

My experience good because the sales team was not pushy and they when over many options. They had choices in the vehicle I was looking at. More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe , Denny Krochmal

Apr 20, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, Joe, and don't hesitate to reach out if you need anything else.

April 10, 2022

Dealership Rating
Employee Rating

Everyone at the dealership was friendly and helpful. Tony was knowledgeable about the vehicle and FordPass app. The process was quick an easy. More

by Jordyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Apr 11, 2022

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, Jordyn, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

April 09, 2022

Dealership Rating
Employee Rating

It was a great experience, Austin and the team at Ganley were very helpful and accommodating. More

by Joshneidert13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Apr 11, 2022

Ken Ganley Ford Norton responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 02, 2022

Dealership Rating
Employee Rating

The entire team at Ganley was fantastic, they made the process very enjoyable and efficient. More

by KJinAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Tony Zuppe

Apr 04, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 28, 2022

Dealership Rating
Employee Rating

Great people great experience Scott the salesman was wonderful we had such a good time with him when we bought the car. Ganley Ford and Scott went above and beyond. Will send people your way if we know More

by Barb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Bomgardner

Mar 29, 2022

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

March 27, 2022

Dealership Rating
Employee Rating

Finance guy didn’t give us the esp plan we wanted, also didn’t give us the lowest financial rate. Had to go back 3 times to get what we wanted. Then after leaving we say that he never signed the sale agree More

by d9231426
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Denny Krochmal, Sean Pangburn

Mar 31, 2022

Ken Ganley Ford Norton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 26, 2022

Dealership Rating
Employee Rating

Everyone at the dealership was super friendly and helpful. I will definitely be doing more business there. More

by Scotty
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe , Austin Temsey

Mar 28, 2022

Ken Ganley Ford Norton responded

Thank you, Scotty, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 25, 2022

Dealership Rating
Employee Rating

Tony was very informative and helpful during the whole purchasing process! Would 10/10 recommend! More

by SavannahD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Mar 28, 2022

Ken Ganley Ford Norton responded

Thank you, Savannah, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

March 23, 2022

Dealership Rating
Employee Rating

Very fast and efficient. Ken Ganley was clean and safe. Would recommend and I will return More

by marty
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Pangburn

Mar 24, 2022

Ken Ganley Ford Norton responded

Marty, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

Mar 25, 2022

Ken Ganley Ford Norton responded

Hi Marty, your wonderful feedback and rating mean a lot to us. Thanks for the recommendation, and have an amazing day!

March 19, 2022

Dealership Rating
Employee Rating

Always great service and the people are always so nice. Franco did all he could to make us the best possible deal. Was a pleasure to work with. Will be back. More

by pattysiegenthaler
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Mar 21, 2022

Ken Ganley Ford Norton responded

Thank you, Patty, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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