Courtney Krause
Courtney Krause at Koons White Marsh Chevrolet

Courtney Krause

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.6
25 Reviews
4.6

25 Reviews

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25 Reviews of Courtney Krause

September 11, 2025

Dealership Rating
Employee Rating

Courtney was great! The service writer that checked me in and the service manager failed greatly. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Chernault

Sep 12, 2025

Koons White Marsh Chevrolet responded

Tom - While I am glad to read your positive comments about Courtney, I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

August 31, 2025

Dealership Rating
Employee Rating

This location is awesome. Clean waiting room and bathrooms. Wonderful service if you need servicing. The staff seem to me to be on top of everything. More

by GoRavens123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2025

Koons White Marsh Chevrolet responded

Thank you for choosing Koons White Marsh Chevrolet! We are thrilled to hear about your positive experience!

August 19, 2025

Dealership Rating
Employee Rating

Koons White Marsh Chevrolet is a good place. I like Courtney. I will come again. More

by kolariklou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Koons White Marsh Chevrolet responded

Thank you for the kind words for Courtney and the Koons White Marsh Chevrolet team. See you next time!

August 18, 2025

Dealership Rating
Employee Rating

Wonderful experience, Courtney in the service department was exceptional and knowledgeable, will definitely use this store moving forward... More

by John Bea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault

Aug 20, 2025

Koons White Marsh Chevrolet responded

John, thank you for highlighting Courtney's expertise! We're happy to hear you had a great experience with us. We look forward to working with you again at Koons White Marsh Chevrolet! Safe travels ahead!

August 18, 2025

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Employee Rating

I had a pleasant experience with Courtney’s professionalism and her knowledge. She kept me posted with the results of my problems and finished the work at a reasonable time frame More

by Joseph.wehrman62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2025

Koons White Marsh Chevrolet responded

It's fantastic to hear about your positive experience with Courtney! Thank you for choosing Koons White Marsh Chevrolet and for sharing your feedback. Safe travels ahead!

August 16, 2025

Dealership Rating
Employee Rating

Sales manager Chris Silk has been very helpful in my new Chevrolet purchases for several years. He resolved a problem with a new purchase much to my satisfaction! I've sent my stepson to him for a Blazer, t More

by garychaney48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Paris, Josh Chernault, Brandon Behr , Chris Silk

Aug 19, 2025

Koons White Marsh Chevrolet responded

Gary, we are overjoyed to hear that Chris has been consistently helpful and resolved your issue smoothly! Thank you for choosing Koons White Marsh Chevrolet and for recommending us to your stepson. Safe travels ahead!

September 27, 2024

Dealership Rating
Employee Rating

My last maintenance service visit is not at all pleasant , I'm even thinking about not going back there. More

by Tania Bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gary Tolentino, Thomas Howard

Oct 01, 2024

Koons White Marsh Chevrolet responded

Tania, I'm sorry to hear that your last maintenance visit wasn't pleasant. We strive for better and would love the chance to make things right. Please reach out when you can so we can discuss further. Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

August 26, 2024

Dealership Rating
Employee Rating

Purchased 3 SUV's over the past 7 years and referred family who also purchased here! The service team is Wonderful! I personally request Tom who is Excellent with Customer Service and keeping me updated More

by Purplelady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault, Thomas Howard

Aug 26, 2024

Koons White Marsh Chevrolet responded

Thank you for your continued trust in Koons White Marsh Chevrolet! We're delighted to hear that Tom and our service team have consistently provided excellent customer service. We appreciate your referrals and look forward to serving you again!

August 11, 2024

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Employee Rating

I love the communication they had with me about my vehicle. They fix the problem in a timely manner. More

by Mrmarty712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2024

Koons White Marsh Chevrolet responded

The entire team at Koons White Marsh Chevrolet is so glad we earned your business. Thanks so much, Marty!

July 28, 2024

Dealership Rating
Employee Rating

They are friendly and professional, service was excellent, it took longer than expected but I was very satisfied. More

by raywhite1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2024

Koons White Marsh Chevrolet responded

Thank you for your patience and understanding! We're glad to hear that our team at Koons White Marsh Chevrolet provided excellent service. We appreciate your feedback and look forward to serving you again!

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