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19 Reviews of Cory Hayes
October 17, 2025
On October 10, 2025 I had a major malfunction in my 6 week old Tiguan SEL R - while stopped at a light, the car would not move and had it towed to Archer. During my life I have purchased four VW vehicles week old Tiguan SEL R - while stopped at a light, the car would not move and had it towed to Archer. During my life I have purchased four VW vehicles from Archer and used its service department for all maintenance and repairs. The experience with the Tiguan has been horrific. Cory Hayes, service manager indicated that there were no loaner vehicles available for me and if I wanted a vehicle, I would have to rent one for the discounted price of $50/day at my own expense. That was completely unacceptable considering that the vehicle is only 6 weeks old and obviously a manufacturer’s defect and he did not know how long I would be without a car. I was without a car for 6 days and had to incur Uber fees and could not work. I was not happy with the resolution of my vehicle's problem. Mr. Hayes said he would have his service team diagnose the issue the next day, Saturday. I did not hear from him. On Monday, when I contacted Mr. Hayes, he told me that the diagnostics report indicated that the vehicle had lost communication with the transmission, and he promised me more information on the status later in the day. Monday afternoon Mr. Hayes said because the car is such a new model, they did not know what the issue was and consulted with Volkswagen. I was told that the PDI may not have been done properly and was redone by the Archer service department and then driven 25 miles. I do not understand how an inspection or not filling the fluids would cause a major electrical malfunction in the middle of the road without any warning after 500 miles of use. Obviously, this does not give me the comfort required to feel safe in the car. I was never told why this happened and if it will happen again. Since picking up the vehicle, I have been terrified to drive it. When I picked it up, I talked to a service tech and he agreed that he would not be comfortable driving the car and would "get rid of it." I am very disappointed with your service and have reached out to VW corporate for a better remedy. I do not feel that your dealership acted in my best interest especially considering that I have been a long term customer. I did not purchase the vehicle from Archer although I did go there first to purchase it. The sales experience was degrading - the price was inflated, the trade value unacceptable and zero effort was put into the sale. More
by pamelaekutner
Verified CustomerOther Employees Tagged: Ivan Wong
October 16, 2025
Came for a state inspection and work was done quick with no issues. Jin was courteous and helpful. no issues. Jin was courteous and helpful. More
by soommen
Other Employees Tagged: Jin Cai, Ivan Wong, George Ybarra
October 13, 2025
I can always count on them to take excellent care of me! They do a great job everytime! They do a great job everytime! More
by rubio.amanda2585
Other Employees Tagged: George Ybarra
October 12, 2025
More than exceeded my expectations, quick service on a Saturday without an appointment car also left cleaner than when I arrive Saturday without an appointment car also left cleaner than when I arrive More
by johnnybradbury
Other Employees Tagged: Jin Cai, Ivan Wong, George Ybarra , Christian
October 03, 2025
Seamless service with a smile Will definitely be returning for all my 2024 Jetta needs returning for all my 2024 Jetta needs More
by wendymrichard
Other Employees Tagged: Jin Cai, Ivan Wong, George Ybarra
October 02, 2025
Best service experience. They did great with my car, very kind, fair, and customer satisfaction focused. They did great with my car, very kind, fair, and customer satisfaction focused. More
by Kim1
Other Employees Tagged: Ivan Wong, George Ybarra
September 16, 2025
Excellent service and amazing staff who always deliver the extra mile. Taking care of my 2020 Tiguan matters, and Archer VW is the best place to service your ride. the extra mile. Taking care of my 2020 Tiguan matters, and Archer VW is the best place to service your ride. More
by DOLLYANNAH21
Other Employees Tagged: Jin Cai, Ivan Wong, George Ybarra
August 01, 2023
If you own a VW, or are looking to be an owner, you need to know Archer Volkswagen. Their customer service is amazing. The attention you get as a customer is exceptional. Do yourself a favor by shopping to know Archer Volkswagen. Their customer service is amazing. The attention you get as a customer is exceptional. Do yourself a favor by shopping them first. More
by michellea
Other Employees Tagged: Patrick Terramiggi , Mike Lewis
March 16, 2023
Great experience! I had a 10:30 appointment, drive in at 10:15 and was seen right away. The service was scheduled to take much longer than I had anticipated & they arr I had a 10:30 appointment, drive in at 10:15 and was seen right away. The service was scheduled to take much longer than I had anticipated & they arranged for an Uber home & back. The service representative was professional & courteous. They even ran it through the car wash after service! More
by VictoriaP
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