Cory Hayes | Page 2

1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

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It is the best dealership I have ever used in Houston. Honest and good people. Honest and good people. More

by elmyandgary Verified Customer Verified Customer

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Been here several times they go out of their way to be helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use arche helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use archer for servicing my vehicle. More

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Cory, George, and Jin are very responsive to and considerate of my needs. They go above and beyond what is "required", and are always willing to work with me to come up with a satisfactory solution considerate of my needs. They go above and beyond what is "required", and are always willing to work with me to come up with a satisfactory solution. Even if that requires being "a little creative" at times. I've been using Archer's Service Department for over 20 years, and will continue doing so. -GHM More

by ghmartin7 Verified Customer Verified Customer

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Cory, Ivan and the rest of the crew really get things done as promised. ARCHER VW SOUTHWEST FRWY in Houston TX. are top notch in my book. done as promised. ARCHER VW SOUTHWEST FRWY in Houston TX. are top notch in my book. More

by gracieortiz64 Verified Customer Verified Customer

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The service was quick and I was grateful they took me as walk in customer. walk in customer. More

by ADEELR89 Verified Customer Verified Customer

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I am always pleased with the service Archer Volkswagen provides. I had a nail in my tire and they took care of it immediately and made the process so easy provides. I had a nail in my tire and they took care of it immediately and made the process so easy More

by Erin.valencia1213 Verified Customer Verified Customer

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Efficient and quick service. They need 15 words for this? Yes it’s fifteen by now. They need 15 words for this? Yes it’s fifteen by now. More

by pinoydr Verified Customer Verified Customer

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Great service with very attentive team looking to give the best possible experience. Very easy to communicate with the best possible experience. Very easy to communicate with More

by Mesquite Verified Customer Verified Customer

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the service is very good! i will go to there nexty time also recommand to others i will go to there nexty time also recommand to others More

by zw75 Verified Customer Verified Customer

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