Connor Sawyer
Connor Sawyer at Russ Darrow Kia of Wauwatosa

Connor Sawyer | Page 6

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

Contact Me
4.7
121 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

9 yrs, 2 mos

4.7

121 Reviews

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121 Reviews of Connor Sawyer

August 03, 2025

Dealership Rating
Employee Rating

Took my Stinger GT2 in for 72k maintenance and was taken care of promptly and my car was finished when promised More

by 1juniorrivera5259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

July 30, 2025

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I had a wonderful experience at Russ Darrow. I was told exactly what cost would be , and found a way to save a little money on my brake replacement. More

by Tom
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 30, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

July 28, 2025

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I think the service on the car was fine but the process was very frustrating. I scheduled service (oil change and tire rotation) at 1:00 but service on the car didn’t start until 2:30. I didn’t leave until More

by drewfeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We apologize for any inconvenience caused by us, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

July 27, 2025

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Friendly Staff they take real good care of me on every visit. They efficiently answer any questions or concerns to the best of their knowledge. More

by VDIAMOND24
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Recommend Dealer
Yes
Jul 27, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

July 27, 2025

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Employee Rating

I appreciated the scheduling and rental car plus our car got vacuumed and washed and service rep was communicating regularly More

by Cseaks
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 27, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

July 26, 2025

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Thank you all for the great service. Appreciate everyone’s help. The car video on what was done was cool More

by STEVENDM07
Service Price Transparency
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Recommend Dealer
Yes
Jul 27, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

July 26, 2025

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I have always received great service and I have been coming here for many years. More

by denisemoffitt41
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

July 26, 2025

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Employee Rating

Nice greeting. .from Connor who was courteous, upbeat, and friendly. I was impressed with the prompt shop service and greatly appreciate the very informative video More

by CCC101971
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Service Communication
Recommend Dealer
Yes
Jul 26, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

July 24, 2025

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Employee Rating

The process was quick and the shuttle / Lyft service was appreciated. No complaints at all. More

by Zach TeWinkel
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

July 24, 2025

Dealership Rating
Employee Rating

I know you were busy but you had my car a day before you worked on it. Also you usually wash my car when serviced and this did not happen. Also the miles and next service date was not put in my upper left More

by becker.bonnie
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Bonnie, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

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