Colt Grandstaff

Colt was great. Jorge was great. Didn’t work with Chad so I don’t know why he was listed on this. However the service and inspection departments are terrible. I boug Jorge was great. Didn’t work with Chad so I don’t know why he was listed on this. However the service and inspection departments are terrible. I bought a Tundra from Heiser and after a couple days I noticed a clunking sound coming from the front right driver side wheel. Called in to setup an appointment. Day goes by and the sound gets worse. And then worse. I check the tire area and don’t see anything that could be making the noise. Then I noticed as I turn it feels almost like I’m drifting. Check the wheel area again and can’t see anything obvious. Another day goes by and the issues are worse. At this point the truck feels unsafe to drive so I pull over and notice 2 lug nuts are missing and the other lug nuts are so loose that they would jiggle if you tapped them with a finger and practically fell off too. Absolutely ridiculous. Brand new truck almost got destroyed after 6 days of owning it. Got a call and I was told to drive it in or I could have someone come down and tighten the lug nuts. Ridiculous again. I made the dealership tow it to them and fix it. Which they did. However, the fact that a new truck less than a week old almost got entirely destroyed because the wheel almost flew off on the highway is absurd. How do you not adhere the wheels to the truck!? That’s the first thing that should be inspected - 1. Are the wheels attached? After all that mess I get an email asking how my satisfaction is. I reply and say I’m completed UNsatisfied. No response. I reply again asking if they had any feedback to my email. No response. So no responses and no offerings of any type to say sorry for almost destroying my truck. What’s even more terrifying is the fact that I have to come back here for service for the warranty’s sake and to get the free oil changes. Who knows what they might forget to do next time I need service. More

by joshdraha Verified Customer Verified Customer

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Process was Stright forward and not pushy. No issues and meet my expectations for buying a vehicle. No issues and meet my expectations for buying a vehicle. More

by Temp Verified Customer Verified Customer

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Every one at Heiser is there to serve you and take care of all of your needs. of all of your needs. More

by MUSICLOVERMAN Verified Customer Verified Customer

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Great service and great people. I am always treated wonderful. I buy all my cars here. I am always treated wonderful. I buy all my cars here. More

by klmesa0 Verified Customer Verified Customer

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I have been at this dealership a number of years and so far I have been pleased with my interaction and service! far I have been pleased with my interaction and service! More

by bootyboo Verified Customer Verified Customer

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I received full attention and care from Amanda Millonzi, she answered patiently and professionally every inquiry I had. In all my years of dealing with car purchases and asking questions she is th Millonzi, she answered patiently and professionally every inquiry I had. In all my years of dealing with car purchases and asking questions she is the best of them all. I wish all human beings were like her. Life would be GOOD 😄 More

by mkhair Verified Customer Verified Customer

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All the people i dealt with were very helpful and friendly and knowledgeable kept me at ease friendly and knowledgeable kept me at ease More

by jeffsathe Verified Customer Verified Customer

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I want to take a moment to express my sincere gratitude for all your hard work and dedication. for all your hard work and dedication. More

by jayant Verified Customer Verified Customer

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I want to give a huge thanks to Lorri for her communication, kindness, fair and negotiable self. I think I received the best person to deal with me and the order and purchase of my sienna miniva communication, kindness, fair and negotiable self. I think I received the best person to deal with me and the order and purchase of my sienna minivan. She kept me aware of every step of the process and acknowledged my wants. Once my vehicle arrived, she came in on her off day to ensure I was able to pick up my vehicle to avoid any ding in the lot or sit in the elements. Lorri was not only engaging with the vehicle sale, however always asked and remembered my family and kids. It felt like a family transaction when we only just had met. The manager was also very engaged as was the gentleman who showed me all the features and took the time with Lorri for over an hour. Best purchase experience and will definitely be a long time client to Heiser. Thank you again so much for the professionalism and friendly atmosphere. More

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I have had a very positive experience with Heiser. I would favorably recommend Heiser, as an outstanding dealership. I would favorably recommend Heiser, as an outstanding dealership. More

by darlene.m.sailer Verified Customer Verified Customer

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