Customer service was fantastic as usual with each of our
visits. Thank you for always being accomodating especially when we have our kuddos running around during the process!
visits. Thank you for always being accomodating especially when we have our kuddos running around during the process!
More
by nightfall2k6
Verified Customer
Verified Customer
Oct 27, 2025 -
Safford Subaru Manassas responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Meredith my service provider is the best.
She's always helpful and friendly. She knows her job and the car so well.
She's always helpful and friendly. She knows her job and the car so well.
More
by J.DAY.COUNSELOR
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2025 -
Safford Subaru Manassas responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Subaru Manassas. We look forward to having you as one of our valued customers for many more years to come!
Christopher was polite, and I think as helpful as he
could be, but I was overall disappointed that my problem was not resolved. I came in with a new car (purchased about a month before at this dealershi
could be, but I was overall disappointed that my problem was not resolved. I came in with a new car (purchased about a month before at this dealership) that has a headlight problem. The technician I spoke with tried to tell me that it was just a feature of the headlight. Despite explaining to him the problem (I even drew on a piece of paper what it looks like from behind the wheel) and the fact that only one of the headlights appeared that way. He insisted that it was normal, or that whatever machine he was using couldn't detect a problem. I hope I can get this problem fixed somewhere else.
More
by jonahfried
Verified Customer
Verified Customer
Oct 29, 2025 -
Safford Subaru Manassas responded
We're sorry to hear about your experience, Jonah, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Service experience was excellent.
. Service representatives were all professional, more than helpful, and work was completed in a timely manner.
. Service representatives were all professional, more than helpful, and work was completed in a timely manner.
More
by mwilson6794
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2025 -
Safford Subaru Manassas responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Brown Subaru Manassas, we look forward to having you as a valued customer for many years to come!
Service experience was excellent.
. Service representatives were all professional, more than helpful, and work was completed in a timely manner. So glad that I was able to find the ca
. Service representatives were all professional, more than helpful, and work was completed in a timely manner. So glad that I was able to find the car I wanted at Safford Brown Subaru, and will definitely continue to use the great service department
More
by suzanneschardein
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Safford Subaru Manassas responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Subaru Manassas to be a positive one. Please don't hesitate to reach out if you need anything else.
They do a good job at everything.
Should receive a loaner for everything but look forward to the next time.
Should receive a loaner for everything but look forward to the next time.
More
by DASCHIEFELBEINS
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2025 -
Safford Subaru Manassas responded
Thank you for choosing Safford Brown Subaru Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Kennedy was very helpful and knowledgeable.
She helped us determine which Subaru model was most appropriate for our needs. There was no pressure which was greatly appreciated.
She helped us determine which Subaru model was most appropriate for our needs. There was no pressure which was greatly appreciated.
More
by JASON@FUZZ-N-BUZZ.COM
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kennedy Jenkins
Oct 20, 2025 -
Safford Subaru Manassas responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Subaru Manassas!
I will definitely recommend your dealership.
But Eric was on top of finding me a car from being online to the dealership. He found me the perfect car. Your dealership did a great job to gettin
But Eric was on top of finding me a car from being online to the dealership. He found me the perfect car. Your dealership did a great job to getting me financing to getting it ready to go home. I really love my suburu!
More
by patriciaburdette985
Verified Customer
Verified Customer
Oct 20, 2025 -
Safford Subaru Manassas responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Work was done quickly.
Only wish the parts and labor weren't so expensive. I work for the Fed Gov, which is closed, and would have been nice if Subaru would cut us all a
Only wish the parts and labor weren't so expensive. I work for the Fed Gov, which is closed, and would have been nice if Subaru would cut us all a break.
More
by ldelio915
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2025 -
Safford Subaru Manassas responded
Thank you for choosing Safford Brown Subaru Manassas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Service was completed in a timely manner.
I don’t think I should have to write 15 words.
I don’t think I should have to write 15 words.
More
by altoncreekfarm2
Verified Customer
Verified Customer
Service Price Transparency
Oct 18, 2025 -
Safford Subaru Manassas responded
Thanks for sharing about your experience with Safford Brown Subaru Manassas. We appreciate your business and hope to see you again soon!