Christopher Blanco

Would not replace a battery under warranty they replaced a year earlier which was still within the 2-year warranty window. Told me I needed to have a draw test performed on the vehicle to determine why the a year earlier which was still within the 2-year warranty window. Told me I needed to have a draw test performed on the vehicle to determine why the battery was dead and not taking a charge. They never tested the original battery for faulty cells. After the draw test they told me that it was the rear defroster causing the draw. They pulled the fuse and told me I also need to have a junction box and front power distribution box replaced at $841.20 and $1770.00 respectively. Plus the $570 for the draw test, and $722 for a replacement battery. I told them do not do any further work on the car. Pull the fuse and just replace the battery. I took the care home and I brought it to my local specialist who diagnosed the car and found no draw coming from the rear defroster or any other component on that circuit. He performed voltage checks, draw tests etc. He put the fuse for the defroster back in and there is no draw, the defroster is working, and the battery is holding the charge. In my opinion, they incorrectly diagnosed the car, charged me for unnecessary items, including the battery, that should have been covered under warranty; especially since they did not test the originally battery which was likely the issue. I’ve reported this to BMW of North America who agreed the original battery should have been tested. In my opinion, they’re crooks and charge for parts that are not needed to inflate their commissions. Shameful and a disgrace to the Rallye name. More

by jdinardo Verified Customer Verified Customer

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Dealing with Rallye BMW for many years with multiple cars, I've never been anything but completely satisfied with their service. cars, I've never been anything but completely satisfied with their service. More

by HARRIS.PHILLEP Verified Customer Verified Customer

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Anthony was professional, considerate and kind. He kept me abreast of everything going on with my car. Best Advisor i’ve dealt with in all the years i’ve been going to RALLYE BMW for servicing nee He kept me abreast of everything going on with my car. Best Advisor i’ve dealt with in all the years i’ve been going to RALLYE BMW for servicing needs. More

by Sharon Duhaney-Harvey Verified Customer Verified Customer

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I have had to call multiple times for the same issues, I am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the service department to speak with the manager the receptionist sayes they will call his line and before they even do so they say “ he maybe in a meeting”. Only. Once in all the calls I have made there has he answered while I was on the other end and this was after I had expressed my dissatisfaction about how frustrated I am about the lack of respect for a client’s time and handily of the problem at hand. Which presents another issue. I had brought my car for an inspection at my community service station, everything was as it should be. They could not pass iit to bring it to the dealer. Which I did promptly, after diagnosis they said it had an air flow flap problem, which cost me $2018.00. A couple of weeks later I received a letter from BMW that it was covered under warranty., completed the necessary paperwork and a few weeks later received a check for minus $490 dollars The Ken Neil at the warranty department said Rally should have known it? He also said that that part does not need programming ( that’s what the $490 charge was for). I proceeded to call Rally again, spoke with Chris he said it does and he would call Ken and get back me yesterday. He hasn’t. Not only did I have to extend money for what shouldn’t have been, I have used multiple hours trying to rectify Rally’’s errors!!! Extremely disappointed in the service, lack of respect for a clients time and poor customer service…….. More

by lamschenck Verified Customer Verified Customer

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I have been using Rallye BMW service for the better part of 20 years. Chris Blanco and his team always deliver amazing customer service. Also my Frank Trotta, my service advisor, always makes me feel like of 20 years. Chris Blanco and his team always deliver amazing customer service. Also my Frank Trotta, my service advisor, always makes me feel like I'm his only customer. More

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Rallye BMW provided exceptional and professional service. My electric vehicle underwent a scheduled service, and it was returned to me on time and in a cleaner condition than when we left it. We are highly s My electric vehicle underwent a scheduled service, and it was returned to me on time and in a cleaner condition than when we left it. We are highly satisfied with the experience, as the employees at Rallye BMW genuinely care about their customers. More

by MRIOS0351 Verified Customer Verified Customer

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I recently brought my BMW in for routine service at Rallye BMW and had a great experience from start to finish. The staff was professional, courteous, and knowledgeable. Everything was explained clearl Rallye BMW and had a great experience from start to finish. The staff was professional, courteous, and knowledgeable. Everything was explained clearly, and they kept me informed throughout the process. My service advisor made sure the entire visit was smooth and efficient, and my car was returned clean and in perfect condition. The waiting area was clean and comfortable, and I really appreciated how quickly the work was completed without compromising quality. Overall, Rallye BMW delivered excellent customer service and attention to detail. I wouldn’t hesitate to return for future servicing or recommend them to other BMW owners. More

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Carol Clark-Muniz, my service advisor, and her team are wonderful to work with. Thanhs for everything. wonderful to work with. Thanhs for everything. More

by dannyedmc5 Verified Customer Verified Customer

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Rallye BMW is an excellent dealership who took care of my new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix th new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix the issue. Carol made sure everything was done perfectly. I have used Rallye BMW over many years for both sales and service, and always had terrific experiences with them. They are a top dealership. Carol Clark-Muniz cared about how the work was done and kept me informed all along the way. All of their sales and service advisors are excellent. I highly recommend Rallye BMW. More

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Great experience I have been a long time customer and will continue to do so. will continue to do so. More

by SCOTTDAVISESQ Verified Customer Verified Customer

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