Chris Valencia
Chris Valencia at Tucson Subaru
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Chris Valencia

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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4.9
470 Reviews

Dealership Experience

5 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.9

470 Reviews

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470 Reviews of Chris Valencia

November 12, 2024

Dealership Rating
Employee Rating

Chris was awesome and very helpful. He made the auto purchase relatively painless and easy More

by aztec1966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2025

Tucson Subaru responded

Thank you for taking the time to leave such a kind review. We’re so glad we could help!

November 01, 2024

Dealership Rating
Employee Rating

Highly recommend. Debbie Bravo and Louie were great. 10 Star. Great Dealership. My other Subaru has been awesome, from New Hampshire. Go Subaru! More

by Luweez2023Acsent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Buford, Debbie Bravo , Louie Ascencio

Nov 02, 2024

Tucson Subaru responded

Awe!!! You guys are amazing!!! Please enjoy your Ascent!!!!! Thank you again for always remembering me, Debbie

Nov 01, 2024

Luweez2023Acsent responded

Debbie Bravo and Louie Ascencio were great. 10 Star. Great Dealership. My other Subaru has been awesome, from New Hampshire. Go Subaru!

Nov 02, 2024

Luweez2023Acsent responded

Debbie Bravo is 'The Best Sales Woman' @ Tucson Subaru. I highly recommend her. She's knowledgeable, fun, smart, helpful and has a positive attitude. Thank you Debbie.

October 22, 2024

Dealership Rating
Employee Rating

Abby is very helpful in learning about this newer Outback. Abby is very helpful. Thanks. More

by Vail123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2024

Tucson Subaru responded

Thankyou for the kind review! Always here if you need anything. Safe travels! - Abby H

Oct 23, 2024

Tucson Subaru responded

Thank you Vail123 for the 5 star review, it means a lot to me. Kevin McD

September 24, 2024

Dealership Rating
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I continue to be impressed with the professional and personable service at Tucson Subaru. I will never buy a car anywhere else! More

by dmgardner15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 24, 2024

Tucson Subaru responded

THANKS! -KG

August 15, 2024

Dealership Rating
Employee Rating

I have been bringing my Subaru foresters to Tucson Subaru for many years and have had wonderful experiences with the four different service advisors during this time. My first experience with the sales depar More

by Tricia Meyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Duran, Mike Henry

Aug 26, 2024

Tucson Subaru responded

We’re so happy to have been part of your car-buying journey. Thanks for the great feedback, and enjoy your new Subaru!

August 14, 2024

Dealership Rating
Employee Rating

I have purchased 7 Subarus from Tucson Subaru in the past 10 years, always buying from Jack McVey and financing with Jennifer Duran. They are a pleasure to work with. This year's 2025 Forester had the adde More

by my3rdsubaru in2years
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 14, 2024

Tucson Subaru responded

Thanks for the kind words. Assisting you with the car you pick out is fun.The pleasure is always mine. Enjoy the new sporty Forester!

May 21, 2024

Dealership Rating
Employee Rating

In March 2024, we took our 2012 Subaru Outback into the service dept. due to check engine light on. We were quoted via text for the replacement of rear and front o2 sensors for $638. Only one was replaced More

by sherryjones2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Gregg

May 25, 2024

Tucson Subaru responded

Thank you very much for your feedback. I am very sorry you feel this way. The rear o2 sensor was never quoted during your visit here in March. Originally there was discussion of replacing the front o2 sensor and the mass air flow sensor. Then the technician determined that the mass air flow sensor did not need to be replaced. You were then sent a quote of $638.18 for parts, labor and diagnosis to replace the front o2 sensor only. The service advisor then called you and let you know that there was good news, only the front o2 sensor needed to be replaced. I listened to this call with you in my office where we heard the advisor say: "Only the front o2 sensor needed to be replaced, would you like to know the total? to which you said yes, then the advisor said the total for the front o2 sensor replacement comes to $638.18." You admitted in my office that you misheard what he said and you thought when he said comes to $638.18 you heard the to and thought he said $238.18. I did offer a $200.00 discount which you accepted. If you would like to discuss further please contact me at Scott Gregg, service director, 520-290-4243, email sgregg@tucsonsubaru.com

March 20, 2024

Dealership Rating
Employee Rating

We interacted with probably 10 Subaru associates during the process of purchasing our new Crosstrek. We were met with smiles and answers — especially from Joe and Julio. We feel like Subaru family members. More

by strinacty
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Micoletti, Jennifer Duran , Julio Maldonado

Mar 20, 2024

Tucson Subaru responded

Thank you, Sue! And welcome to the family 😁 Joe

Mar 20, 2024

Tucson Subaru responded

Thank you! ~Jennifer

March 01, 2024

Dealership Rating
Employee Rating

Mike Henry was completely knowledgable, competent, patient and willing to go that extra mile to make sure that I was happy with my final purchase of my first Subaru! Fantastic customer service in he More

by manedball
Recommend Dealer
Yes

Other Employees Tagged: Scott Buford, Mike Henry, Darla Muckley , Auburn Rasmussen

Mar 01, 2024

Tucson Subaru responded

Thank you for the kind review. Darla

December 06, 2023

Dealership Rating
Employee Rating

Excellent service. Cannot say enough good things about the service department at Tucson Subaru. Found everyone within the service department to be friendly, welcoming, More

by JAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Friedman, Jade Hilliard

Dec 12, 2023

Tucson Subaru responded

Thank you for your feedback... so happy you are pleased with your Subaru's and us ! -Jade

Dec 12, 2023

JAN responded

Hi Jade.... a special thank you for assisting with my car battery... It's a wonderful feeling knowing Tucson Subaru's thoroughness and attention to detail helps build a solid relationship of trust. Wouldn't think of going anywhere else.....Thank you and all of your team for being on top of it! Glad to be a part of Subaru's Family!

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