Chris Prestia

Service Advisor, Chris, was very professional and made sure my car was fixed in a timely fashion. The Service Advisor Manager is also very helpful and she has great customer service. When my bill had a mi sure my car was fixed in a timely fashion. The Service Advisor Manager is also very helpful and she has great customer service. When my bill had a mistake on it, she made sure the get it addressed right away. More

by NMAROUN Verified Customer Verified Customer

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Experience was fine. Has a good inventory. The add ons are annoying (lo jack etc). Has a good inventory. The add ons are annoying (lo jack etc). More

by taxfreebonds Verified Customer Verified Customer

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My recall part was install within two days but my splashshield was tooked and not mounted securrely but i fixed it my self i’m also certified. splashshield was tooked and not mounted securrely but i fixed it my self i’m also certified. More

by Loulyr Verified Customer Verified Customer

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Service was fantastic. Friendly, professional employees. Service was fast, efficient. I will continue to bring my vehicle to HCJ for all repairs. Friendly, professional employees. Service was fast, efficient. I will continue to bring my vehicle to HCJ for all repairs. More

by L Gonzalez Verified Customer Verified Customer

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The oil change service has gone from bad to worse. The manager was Insulting, obnoxious. The manager was Insulting, obnoxious. More

by rheagrossman Verified Customer Verified Customer

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Helen is just excellent she helped me a lot and serviced my car perfect. The gentleman from parts Brian and Chris are super helpful. Amazing experience my car perfect. The gentleman from parts Brian and Chris are super helpful. Amazing experience More

by cesardiaz18 Verified Customer Verified Customer

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tl/dr: HCJ service theft, damage, and issues Theft. This dealership, Hollywood Chrysler Jeep (HCJ) stole my spare tire when I had my Jeep serviced. I paid for new tires and they replaced my spare with This dealership, Hollywood Chrysler Jeep (HCJ) stole my spare tire when I had my Jeep serviced. I paid for new tires and they replaced my spare with one of my old tires. They admitted to the fault and asked to correct the disservice. The service manager I talked to and told me he would, "take care of everything", died of a heart attack the day before I brought in my Jeep. I was truly shocked and felt sympathetic. When I dropped off my Jeep, I decided to have two more tires replaced. HCJ actually tried to charge me for the tire they stole. I was upset but still sympathetic. Please note, at this time when I was at the cashier(s) desk (who are, believe it or not, 100% the most uplifting people at HCJ), I observed a family complaining about the service department and that it lost HCJ a new sale. Take that for what it is worth. Considering the situation with the manager who passed away, I believe there may have been emotional distress in the service department, and in fairness and told the HCJ service associate I would pay for two new tires, even thought other agreement were made with the manager who passed away. The tires were replaced and I noticed a "gunk" on the rims. It looked like a sealant they may have used to set the tire to the rim. When I washed my Jeep the following weekend, I noticed why they put the sticky substance (gunk) on my wheel rim. It appears they covered up the damages and scratches they created when installing the tires on my rims. I text my service manager about the issues and she asked me to bring my Jeep in to "do everything in [her] power" to rebuild my trust. There is a saying, "Screw me once, shame on you...Screw me twice, shame on me." Hollywood Chrysler Jeep has truly provided me with a disservice. The service department has thieves working for them and the managers and service associates try to cover up for the disservice. This is my second response regarding dissatisfaction. The sad thing is, I recommended HCJ to several friends and associates and one actually purchase a Jeep from this organization. I do not trust nor want to bring my Jeep to the service department at HCJ anymore. They may still have an opportunity to rectify the disservice, but it will not be by me wasting my time bringing my Jeep back to them. This will be copied and pasted to several other websites over the next couple of weeks if I do not hear back from HCJ to compensate me for damages. tl/dr: HCJ service theft, damage, and issues Helen tries, RIP Rick, Bill...step up More

by Brian Verified Customer Verified Customer

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Great service! I was in and out. I received my inspection report shortly after I left. They took the time to go over everything with me. Hensley is amazing!!! Rick I was in and out. I received my inspection report shortly after I left. They took the time to go over everything with me. Hensley is amazing!!! Rick Ogle, the director of service, always walks around to check on the progress at the dealership!! More

by louisyankees Verified Customer Verified Customer

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Helen was super helpful and knowledgeable. I had many issues with my Jeep and she made everything easy and stress free. The entire staff was very impressive! The way they communicated with eac I had many issues with my Jeep and she made everything easy and stress free. The entire staff was very impressive! The way they communicated with each other and how they interacted with me as a customer. My bill was over $5,000 and Helen suggested the credit card to help ease the burden and I WAS APPROVED! 10/10 FOR EVEERYONE! Never spent that much money at the dealership and left with such a big smile on my face! Lol Great teamwork!! More

by cookinggreen17 Verified Customer Verified Customer

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All the team are very nice and professional, they know very well the job to do and take time to explain every thing about it. very well the job to do and take time to explain every thing about it. More

by Chrisler Verified Customer Verified Customer

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