Chris Howard | Page 3

I can always count on Chris and the team to take care of me, they kind, helpful, diligent, friendly, and reliable! I truly appreciate them and that is why my next car will be another Mazda! Thanks yall! me, they kind, helpful, diligent, friendly, and reliable! I truly appreciate them and that is why my next car will be another Mazda! Thanks yall! More

by TAZZIN3 Verified Customer Verified Customer

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Dealership is friendly and neat looking. Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peac Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peaceful than a continuous feed of game shows. More

by NORMAN0892 Verified Customer Verified Customer

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I always make an appointment for servicing. I drive from out of town. It’s not right that you take walk ins and appointments, but still take them in the order everyone gets there. All I had I drive from out of town. It’s not right that you take walk ins and appointments, but still take them in the order everyone gets there. All I had done was an oil change and was there 2 1/2 hours. My appointment was at 10:30, I got there at 10:20. I left there at 1:00. I bought a maintenance plan when I bought my car, Otherwards I wouldn’t even go there anymore. There were so many people in the waiting room, all the seats were taken and I’m on crutches after a knee surgery. If you aren’t going to honor appointment times, stop letting us make them. At least then we won’t expect to be seen in a timely manner! More

by jt20ct12 Verified Customer Verified Customer

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Mazda has a very good crew. Your service is awesome. Feels like a homebase when you’re there very good hospital keeps our Mazda running just fine. They are just like family keep Your service is awesome. Feels like a homebase when you’re there very good hospital keeps our Mazda running just fine. They are just like family keep doing the job that you’re doing. It works out for everyone. More

by PETUNIA5150 Verified Customer Verified Customer

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Maritza is always so quick and wonderful every time. I love bringing my car here. I love bringing my car here. More

by Amerina P. Verified Customer Verified Customer

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I had a hard time getting ahold of Mazda Service department when I was calling to ask to confirm my appointment time. I got an email confirmation for 8:45am with notes that I needed to drop off my c department when I was calling to ask to confirm my appointment time. I got an email confirmation for 8:45am with notes that I needed to drop off my car to have the back handle fixed since Mazda installed it incorrectly upon replacing the back up camera. However, I had been told over the phone I would get a loaner car but I did not get the time confirmed in writing and my appointment time had not been updated. They also did not confirm that they would make sure to send a porter who drove manual to take my car. I wanted to make sure they didnt waste their trip if they had a porter who expected to drive automatic, so I called the service center to check. I called Elk Grove 6 times with no answer. I then called the Roseville Elk Grove who told me to try the parts department. My 8th time calling, I called the parts department and they transfered me to service and I was able to get ahold of someone. Another thing I thought was not given very much attention to detail was my name. I signed my name in my email and my texts as Sarah yet I was constantly being called Rita. More

by Sarah Verified Customer Verified Customer

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Extremely helpful & courteous. Willing to look for the customer's best interest. Provides free drinks and snacks. Willing to look for the customer's best interest. Provides free drinks and snacks. More

by ljal60 Verified Customer Verified Customer

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Great place always helpful great service advisors. I feel safe when I'm on my trips I feel safe when I'm on my trips More

by loangle Verified Customer Verified Customer

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Great service from Chris and Maritza; thanks for making a difference with the issues for our CX-5. It’s a big reason we come back. difference with the issues for our CX-5. It’s a big reason we come back. More

by odod Verified Customer Verified Customer

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Great Job. More importantly it was Chris Howard in the Service dept who made the experience a great one and exceeded my expectations again. More importantly it was Chris Howard in the Service dept who made the experience a great one and exceeded my expectations again. More

by richard.celia Verified Customer Verified Customer

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