Chris Howard | Page 3

Dealership is always very clean. All the employees are very friendly and courteous. My service rep Chris Howard greeted me with a smile and walked me through the process. My car was All the employees are very friendly and courteous. My service rep Chris Howard greeted me with a smile and walked me through the process. My car was even finished 20 minutes earlier than expected. More

by DARIVERA1975 Verified Customer Verified Customer

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If I could leave 10 stars I would! In an age where customer service is hard to come by, Danny takes the lead of making sure his customers are fully taken care of. He not only brings In an age where customer service is hard to come by, Danny takes the lead of making sure his customers are fully taken care of. He not only brings his extreme care and expertise, he makes sure everything works out and brings incredible value to the customer. I’ve been working with Mazda of Elk Grove since 2020 when I bought my car, and every-time I look forward to working with Danny knowing I don’t have to worry about a thing. Recently I had to replace my transmission (I drive a ton for work!) and where this could usually be a stressful situation, Danny made sure everything would work out just fine. He was able to get the transmission from Japan to ship a month sooner and had it installed quickly with delicate care. I never had to worry about a rental car, Danny made sure I had a loaner the entire time free of charge, and this took away the major pressure I could have had since I needed a backup vehicle for work. Aside the transmission work, if something failed under warranty, he would have me covered, along with any normal service I needed over the lifespan of this car. I’ve had many cars before and have worked with other dealers, and I’m happy to say I don’t need to go anywhere else, I know I’ll be taken care of here. I run a business myself and I can recognize quality care, and when Danny takes the lead I have nothing to worry about knowing I’ll be done right. More

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I had an appointment scheduled for oil change and tire rotation 4/4 at 9am. I arrived on time, it was done by 1010am, not bad. This was a complementary oil change and I’m looking forward to scheduling my rotation 4/4 at 9am. I arrived on time, it was done by 1010am, not bad. This was a complementary oil change and I’m looking forward to scheduling my next appointment. Also, I never had a tire pressure warning until after the appointment. Not sure if it’s a coincidence but I’m hesitant to ask anything bc it didn’t appear until the next day (it’s been persistent, can’t figure it out yet). Overall, Brianna at the counter was excellent in customer service and knowledgeable to have all my questions answered. There was a young man I troubled with questions as he was straightening out the lobby. He came back with a printout with a thorough explanation. Thank you Mazda. 4/14/26 Bernice More

by sical819 Verified Customer Verified Customer

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Everyone in the service department is extremely professional and easy going, made the process very simple and accommodating. professional and easy going, made the process very simple and accommodating. More

by Khuynh015 Verified Customer Verified Customer

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The dealership is fine. When I arrive for my service, someone is always there to acknowledge you. When I arrive for my service, someone is always there to acknowledge you. More

by mufins Verified Customer Verified Customer

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I work for Drivefamilyfirst but if I didn’t Mazda of Elk Grove would still be where I take my car for service. Chris was efficient and kind, i got a video inspection of my car by text message showing the co Grove would still be where I take my car for service. Chris was efficient and kind, i got a video inspection of my car by text message showing the condition of my engine, components, brakes and tires and picking up was simple and quick. More

by Thomasjhodgkin Verified Customer Verified Customer

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When I purchased the car the selling point of a loaner when taken in for service- I received no loaner - no trying to work it out - just a no we don’t have any - I was without a car for 3 days - my mom wh when taken in for service- I received no loaner - no trying to work it out - just a no we don’t have any - I was without a car for 3 days - my mom who i am her I caregiver has Alzheimer’s and I also own a business - I had to rearrange my whole schedule 2ndly you should run the cars at least through the car wash when done and spray with a sanitizer inside mine smelt of Bo More

by MARNIE2 Verified Customer Verified Customer

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They got me in and out in the time frame that they stated they would The things you so much for and Together as I said they completed the job very well I've noticed no problems in the week since We picked it they would The things you so much for and Together as I said they completed the job very well I've noticed no problems in the week since We picked it up. More

by Bill Conner Verified Customer Verified Customer

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This dealership really takes wonderful care of their customers. We have a small business and know how important it is to treat your customers as you wish to be treated. So often we are disappointed wi customers. We have a small business and know how important it is to treat your customers as you wish to be treated. So often we are disappointed with simply getting a call back from businesses these days. Elk Gove Mazda will not disappoint. They will take great care of your Mazda and keep you informed every step of the way. More

by Kimberly Verified Customer Verified Customer

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Mazda of Elk Grove has always treated my diagnostic concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my veh concerns with personal care and professionalism. Maintenance is quick and the video inspections help greatly at understanding the condition of my vehicle. More

by nickhayworth Verified Customer Verified Customer

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