Chris Hacker | Page 7

I called the dealership to set up an appointment. They got Ken Frakes on the phone with me. He was very easy to talk with and had a good sense of humor which put me at ease very quickly. He asked me all t got Ken Frakes on the phone with me. He was very easy to talk with and had a good sense of humor which put me at ease very quickly. He asked me all the pertinent questions and listened to what we were looking for. this was confirmed when we met the same evening and he had the exact car we were hoping for sitting out front already warming up in the cold weather. We were a little early and he was already prepared and had a sign with our name on it in his hand! such a welcome! We took a test drive in the car which had the exact "white pearlish" exterior color and gray interior color along with the specs that we requested (most important was electric driver seat adjustments and sunroof). We already studied the engine/mechanics of the 4cyl that we wanted, so that was already established before the appointment. I was impressed with Ken's close attention to detail and staying within the price range that I requested without trying to oversell me on an increased price. I had no buyers remorse!! Ken worked with the manager, Dave Anderson, to get us the right price and deal that was very satisfactory to us. Dave was firm but flexible enough to make things work for us concerning payments. We felt confident in our dealings with Dave and the final results. Ken was very courteous to me and my wife during the whole process... offering coffee, etc while we were waiting and working out the arrangements. We have had a couple questions since buying the car and Ken has been very responsive to my e-mails. Chris Hacker, the business manager, was also very fast and efficient in doing all the necessary paperwork and going over any issues or options with us for things like gap insurance. It was getting late and she was busy, but handled things great for us. We had a trip planned out of town for the weekend and our new Chevy Malibu was a real joy to ride as we got to test some of the cool features including OnStar and XM radio. We were impressed with the smooth ride and pick up and passing capabilities and climbing hills for a 4 cylinder car. We would highly recommend Ken and the team at McCluskey Chevrolet to our friends or anyone we know who needs a great car car with the right price and special team service! Sincerely, Joe and Julie Chovan More

Print