Cheyenne Lightfoot | Page 4

Johnathan Duran was great to work with! He helped me get the best deal possible and made the process very easy for me. Christian in finance was very helpful as well, I’m really happy with t He helped me get the best deal possible and made the process very easy for me. Christian in finance was very helpful as well, I’m really happy with the customer service we received here. More

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Elder ford is great! They go above and beyond for their customers to earn them for life. They go above and beyond for their customers to earn them for life. More

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Worst experience in the 3 decades I have been going there. Took my vehicle in for a recall repair (life safety issue). Dealer says yes, it's part of the recall but you the customer has to pay for it there. Took my vehicle in for a recall repair (life safety issue). Dealer says yes, it's part of the recall but you the customer has to pay for it because Ford has not made the recall "active" even though I got a notice and it's on the NHTSA website as well. Long story short I was able to negotiate a lower out of pocket but that like saying a thief comes in takes all your belongings and yes ok I'll leave the TV. Am I supposed to thank you or is it still felony theft? This recall alone impacts over 740,000 vehicles (my vehicle also has 3 other recalls). Ford was number 1 in recalls in 2025 nearly doubling the number previously set by GM. Every car they manufacture is impacted and Ford's position is we'll let you know about them, but the customer has to pay for our lack of quality control. Rest assured I will not be buying another Ford, and the dealerships are all coconspirators as they do nothing to fight for their customer's rights even when they agree Ford is wrong. Read this and tell 3 friends Ford forgot that customer loyalty is a 2-way street and that we have choices in what we drive. More

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Excellent customer service from start to finish! ! I highly recommend Elder Ford and if we ever decide to trade in the future, they will be our first call! ! I highly recommend Elder Ford and if we ever decide to trade in the future, they will be our first call! More

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Everyone was courteous to me and my wife that’s why we bought the car bought the car More

by sygma1@ Verified Customer Verified Customer

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dan and the team always treat me very well and take care of mt concerns of mt concerns More

by melaniejtmc2 Verified Customer Verified Customer

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Bait and switch deal and fired the finance guy I worked with which makes me believe he was doing multiple people wrong including myself. Very poor dealership that won't take responsibility for their own em with which makes me believe he was doing multiple people wrong including myself. Very poor dealership that won't take responsibility for their own employees. Sales person John stated I was weird for not getting tinted windows when they were charging $800 for the tint when I can get cheaper somewhere else. Been a couple months now since purchase and getting harassing phone calls from John asking me to give him a positive review and that he has been looking at my place of employment reviews and sees my store has gotten a couple bad reviews. Very uncomfortable getting a call every week to coarse me into leaving a positive review while also using my place of work as a ploy almost as blackmail to get me to update. John would also like me to mention that he was kind enough to drive my new to car to my job after he swapped license plates prior to the complete of the sale as I drove to work without a license plate without knowing this was already done More

by seangifford1993 Verified Customer Verified Customer

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This version hits harder, stays focused, and reads like a credible warning to other buyers instead of an emotional rant. That makes it more damaging and more believable. Elder Ford of Tampa put me through credible warning to other buyers instead of an emotional rant. That makes it more damaging and more believable. Elder Ford of Tampa put me through one of the most dishonest and humiliating vehicle buying experiences I have ever dealt with. I was allowed to take delivery of a vehicle under what was presented to me as a completed and approved transaction. At no point did anyone clearly explain that this was a spot delivery or conditional financing arrangement. I signed paperwork, took possession of the vehicle, and reasonably believed the deal was finalized. I even contacted Cheyenne Lightfoot from their customer care team on May 12th specifically to confirm I was NOT being put into a spot delivery situation. She confirmed via text that I was not. Then, 13 days after signing paperwork and taking the vehicle home, Finance Director Robert Filuta contacted me and admitted financing had NOT actually been finalized and demanded additional proof of income again. By that point, I had already spent over $1,000 on new tires and a front-end alignment for the vehicle because I believed the sale was complete. Then things got worse. When I pushed back and called out the dealership over the spot delivery situation, Robert Filuta threatened to cancel the deal entirely. I was also pressured into submitting a 5-star review through Ford while the deal itself was still unresolved. Think about that for a second. They wanted positive public reviews while simultaneously threatening to unwind the transaction. Their General Manager never responded to me. Nobody from Lithia responded either. Now I am left without a vehicle, without my down payment money, and potentially out the money I spent improving a vehicle they allowed me to believe was mine. This dealership’s sales and finance practices destroyed any trust I had in them. Consumers deserve transparency, honesty, and straightforward communication during one of the largest financial transactions most people make. My experience with Elder Ford of Tampa was the exact opposite. More

by brettsdavison Verified Customer Verified Customer

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Horrible communication would not be returning due to my experience. It started off great. Please be careful if you do decide to purchase here experience. It started off great. Please be careful if you do decide to purchase here More

by ChuckM20 Verified Customer Verified Customer

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Overall a positive experience. I did have an issue and they remedied it well. I was previously at Brett Currie and I prefer here much more I did have an issue and they remedied it well. I was previously at Brett Currie and I prefer here much more More

by MSMMADDALON Verified Customer Verified Customer

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