Charles Williams | Page 14

Very good service Charles my service rep has always been very upfront with me on what was to be done to my vehicle.Got my vehicle back to me when promised.Highly recomm Charles my service rep has always been very upfront with me on what was to be done to my vehicle.Got my vehicle back to me when promised.Highly recommend your service department. More

by JUDYCOOLIDGE Verified Customer Verified Customer

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Car repair My repairs were handled in a timely manner. Had to order part was given a car to drive overnight. Everyone was excellent. Car was brought in right My repairs were handled in a timely manner. Had to order part was given a car to drive overnight. Everyone was excellent. Car was brought in right at closing due to smoke coming from under hood. They took it in and had diagnosis the next day. More

by RKEY Verified Customer Verified Customer

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No work done in 3 days My employees delivered my car for up to 3 day a service. I a hand written list of (3) of all items that needed to be serviced: 1) Park Assist did My employees delivered my car for up to 3 day a service. I a hand written list of (3) of all items that needed to be serviced: 1) Park Assist did not work 2) Right trailering camera stopped working 3) Trailering cameras intermentently work in reverse When I picked More

by gatech01 Verified Customer Verified Customer

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Service The service was handled very well, the employees was very nice, and polite, I will continue bringing my Buick lacrosse here at master Buick for servic The service was handled very well, the employees was very nice, and polite, I will continue bringing my Buick lacrosse here at master Buick for service, More

by Kemp 59 Verified Customer Verified Customer

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Car Service David and Charles always go above and beyond to make sure things are done right.... Courtesy vehicle,and a piece of mind more than anything. David and Charles always go above and beyond to make sure things are done right.... Courtesy vehicle,and a piece of mind more than anything. More

by Doing it Verified Customer Verified Customer

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Terrible service department Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the ca Took vehicle in for air conditioner and backup camera warranty work. Held the vehicle 7 days after saying it would be a 2-3 day turnaround. Got the car back and the air worked great, however a few days later we notice issue with the backup camera every so often. I was planning to take it back then receive a call from a lady asking if I still need my part? When I asked what part she stated something to do with the backup camera. Haven’t been back I will take the car somewhere else to get the rest of this warranty work done. It will cost me $100 to take it elsewhere but it’s totally worth it. Careful when using these folks! More

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Master Buick GMC Augusta, GA New car purchase It is so nice that purchasing a new car is now a pleasant experience and a teamwork experience. No haggling, stress and everything is taken care of wi It is so nice that purchasing a new car is now a pleasant experience and a teamwork experience. No haggling, stress and everything is taken care of with the customer service being prioritized. I would like to give a huge thank you to the staff especially Sue Oertle, new car sales consultant who devoted her expertise and time to my family. We are completely satisfied with this dealership, sales team and service department and will definitely recommend it to our family and friends. Well done Master Buick GMC of Augusta, GA! More

by Retailtherapist Verified Customer Verified Customer

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Quality on time service. We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten We use this dealership for both of our vehicles. We haven’t used another center since 2012 when we bought our Acadia from there. We have always gotten great service and the prices are reasonable, sometimes better than places we’ve used in the past. Thanks again and we’ll see y’all soon!! More

by Jam Verified Customer Verified Customer

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Recall Service Simple online scheduling process, prompt greeting by service spotter, quick completion of the recall repair. Completely professional operation in ever Simple online scheduling process, prompt greeting by service spotter, quick completion of the recall repair. Completely professional operation in every respect. In and out in an hour. More

by WELLSGF Verified Customer Verified Customer

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Service on 2013 GMC Terrain I had an issue with my 2013 Terrain. Charles Williams addressed the problem and explained the process that the service department would be following t I had an issue with my 2013 Terrain. Charles Williams addressed the problem and explained the process that the service department would be following to help me. He answered all questions that I had. He was professsional, courteous, friendly, and knowledgeable. I feel like he has my best interests in mind. I left the service department feeling confident that the issue with my vehicle would be resolved to my satisfaction. More

by Wggeno Verified Customer Verified Customer

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