William Fanning
William Fanning at Master Buick GMC

William Fanning

Customer Assistance

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.8
96 Reviews
4.8

96 Reviews

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96 Reviews of William Fanning

September 01, 2026

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Employee Rating

Absolutely horrible. I was charged $2400. For a 4.1 hour job. The hourly rate was $150.00 an hour. I was charged $220.00 The job was changing glow plugs in a 2021 GMC 15 More

by NHARSWELL
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Recommend Dealer
No
Sep 01, 2026

Master Buick GMC responded

Thank you for sharing your experience. I understand your concerns regarding the total cost for the glow plug replacement on your 2021 GMC Sierra 1500 and the pricing details associated with the repair. At Master Buick GMC, our goal is to provide clear expectations when arranging repairs and explain the estimated labor and associated charges so customers have a complete understanding of the service being performed. Please feel free to reach out to me directly so I can review the repair and billing details with you. We are committed to providing straightforward information and a clear understanding of service costs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 29, 2026

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Everyone is so helpful from the person who answered the phone when I called to the mechanic that was in charge ,to the woman that helped me get my reward points and pay my bill.I definitely will be going b More

by marlettejoyce
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Recommend Dealer
Yes
Aug 30, 2026

Master Buick GMC responded

Thank you for your wonderful review! I greatly appreciate your kind words about our team at Master Buick GMC Augusta. It’s fantastic to hear that you received such excellent service from everyone you interacted with. We look forward to welcoming you back for your next visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 17, 2026

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They did as good as i could ask. They found the problem right away, called me with an accurate cost. All straight forward. My receipt does not specify who did the work. More

by jecrawf
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Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, Steve MacDonald, Brooke Jennings , Colby Wedell

Aug 18, 2026

Master Buick GMC responded

Thank you for your review! I’m glad to hear that you had a positive experience with us at Master Buick GMC Augusta and that we're able to quickly identify the problem and provide you with an accurate cost. I appreciate your feedback about the receipt, and we'll look into ensuring that the details are clearer in the future. We look forward to assisting you again next time! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 14, 2026

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They took my truck, found the problem and fixed it. Thanks to your service., Thanks More

by BOWDENJIMMIE
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Recommend Dealer
Yes
Aug 15, 2026

Master Buick GMC responded

Thank you for your review, Jimmie! I'm glad to hear that we were able to identify and fix the problem with your truck. Your support is appreciated, and we look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 05, 2026

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I am amazed at the service that I received from everyone. They made me feel at home. They were very professional and fast. I would definitely come back for service on my vehicle. More

by REGINE04063
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Recommend Dealer
Yes
Aug 06, 2026

Master Buick GMC responded

Thank you for your wonderful review, Regine! I’m thrilled to hear you felt at home and appreciated the professional and fast service. We look forward to seeing you again at Master Buick GMC Augusta for your vehicle's service needs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 05, 2026

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Professional, courteous, friendly, knowledgeable, no hassles, facility is always neat, clean, and I'm always updated on any technical information. More

by vue2004
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Recommend Dealer
Yes
Aug 05, 2026

Master Buick GMC responded

Thank you for your wonderful review! I truly appreciate your kind words about our professionalism and cleanliness at Master Buick GMC Augusta. It's great to hear that you found us friendly and knowledgeable. We are always here to keep you informed and ensure a smooth experience. We look forward to seeing you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 02, 2026

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Very quick oil change and car wash all for $30. 00. We are very happy with the service and price. More

by bo11
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Recommend Dealer
Yes
Aug 03, 2026

Master Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear that you were happy with the quick oil change and car wash at Master Buick GMC Augusta. We always strive to provide great service at a great price. We look forward to seeing you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 31, 2026

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The staff is very friendly. . You can tell they care about their customers. Great service! More

by MIKE_TONI
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Recommend Dealer
Yes

Other Employees Tagged: Brooke Jennings

Aug 01, 2026

Master Buick GMC responded

Thank you for your wonderful review, Mike! I truly appreciate your kind words about our friendly staff and the great service you received at Master Buick GMC. It means a lot to me to know that our team cares about our customers. We look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 26, 2026

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The gentleman who helped us was very professional and courteous. He came and explained to us about the tire and our options for it More

by GUSSIESUE0809
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Recommend Dealer
Yes

Other Employees Tagged: Brooke Jennings

Jul 26, 2026

Master Buick GMC responded

Thank you for your wonderful review! I’m thrilled to hear that you had a positive experience with our service at Master Buick GMC Augusta. Our goal is to provide professional and courteous service, and it’s great to know we met that expectation. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 20, 2026

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Employee Rating

Service took a little over an hour for an oil change and tire rotation. Only beverage option was hot coffee or hot tea. No water or not even a vending machine accessible to customers. More

by gej215
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Service Time
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Recommend Dealer
Yes
Jul 21, 2026

Master Buick GMC responded

Thank you for sharing your experience. I understand your comments regarding your service visit, including the wait time for your oil change and tire rotation, as well as the available customer amenities. At Master Buick GMC, we strive to provide a comfortable and convenient experience while customers are visiting our service department. Feel free to connect with me directly if you’d like to go over this further. We remain focused on improving our customer experience and creating a more welcoming environment for every visit. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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