Steve MacDonald
Steve MacDonald at Master Buick GMC

Steve MacDonald

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.7
67 Reviews
4.7

67 Reviews

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67 Reviews of Steve MacDonald

September 01, 2026

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Employee Rating

Absolutely horrible. I was charged $2400. For a 4.1 hour job. The hourly rate was $150.00 an hour. I was charged $220.00 The job was changing glow plugs in a 2021 GMC 15 More

by NHARSWELL
Service Price Transparency
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Recommend Dealer
No
Sep 01, 2026

Master Buick GMC responded

Thank you for sharing your experience. I understand your concerns regarding the total cost for the glow plug replacement on your 2021 GMC Sierra 1500 and the pricing details associated with the repair. At Master Buick GMC, our goal is to provide clear expectations when arranging repairs and explain the estimated labor and associated charges so customers have a complete understanding of the service being performed. Please feel free to reach out to me directly so I can review the repair and billing details with you. We are committed to providing straightforward information and a clear understanding of service costs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 30, 2026

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They took good care of me, and I really appreciate the great service! Made sure I didn't miss my vacation trip More

by gthurm6319
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Recommend Dealer
Yes
Aug 31, 2026

Master Buick GMC responded

Thank you for your kind words! I’m glad to hear you had a great experience at Master Buick GMC and that we took care of your needs to ensure you didn't miss your vacation trip. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 29, 2026

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Everyone is so helpful from the person who answered the phone when I called to the mechanic that was in charge ,to the woman that helped me get my reward points and pay my bill.I definitely will be going b More

by marlettejoyce
Service Price Transparency
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Recommend Dealer
Yes
Aug 30, 2026

Master Buick GMC responded

Thank you for your wonderful review! I greatly appreciate your kind words about our team at Master Buick GMC Augusta. It’s fantastic to hear that you received such excellent service from everyone you interacted with. We look forward to welcoming you back for your next visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 22, 2026

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They Didn’t give up and were able to resolve a difficult problem with the camera system More

by EDWARDSIEGER
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Recommend Dealer
Yes

Other Employees Tagged: Brooke Jennings

Aug 22, 2026

Master Buick GMC responded

Thank you for your review, Edward! I’m happy to hear our team was able to resolve the issue with your camera system. We appreciate your recognition of our efforts and look forward to assisting you again at Master Buick GMC in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 19, 2026

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My experience last Friday was great. Check-in/ drop-off was quick and easy. I was offered and accepted a shuttle home. Once repairs were complete the pick-up was fast and easy. Everyt More

by DANKYSER959
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Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Aug 19, 2026

Master Buick GMC responded

Thank you for your wonderful review, Dan! I'm thrilled to hear that your experience at Master Buick GMC Augusta was so positive. It's great to know that our quick check-in and shuttle service met your needs, and I'm glad everything was fixed without any issues. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 17, 2026

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They did as good as i could ask. They found the problem right away, called me with an accurate cost. All straight forward. My receipt does not specify who did the work. More

by jecrawf
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, William Fanning, Brooke Jennings , Colby Wedell

Aug 18, 2026

Master Buick GMC responded

Thank you for your review! I’m glad to hear that you had a positive experience with us at Master Buick GMC Augusta and that we're able to quickly identify the problem and provide you with an accurate cost. I appreciate your feedback about the receipt, and we'll look into ensuring that the details are clearer in the future. We look forward to assisting you again next time! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 14, 2026

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Very personal staff plus if they don’t know the answer to our questions then go find the answer. The staff is willing to help and make sure you are treated right and the work is quality plus done in a timely More

by fischofer
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Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle, Brooke Jennings

Aug 15, 2026

Master Buick GMC responded

Thank you for your review! I truly appreciate your kind words about our staff at Master Buick GMC. It’s great to hear that you felt well taken care of and that we were dedicated to finding the answers to your questions. We strive to provide quality service in a timely manner, and your feedback means a lot to us. We look forward to serving you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 14, 2026

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They took my truck, found the problem and fixed it. Thanks to your service., Thanks More

by BOWDENJIMMIE
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Recommend Dealer
Yes
Aug 15, 2026

Master Buick GMC responded

Thank you for your review, Jimmie! I'm glad to hear that we were able to identify and fix the problem with your truck. Your support is appreciated, and we look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 11, 2026

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I had a issue with a service writer and parts department guy on Saturday 08/08/26. Both were rude and not helpful with a new truck that was purchased. I needed to replace a part that was damaged. I immedi More

by MarshallAMiller
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Bill Whitten , Parts Dept on 8/8/26

Aug 12, 2026

Master Buick GMC responded

Thank you for sharing your experience, Marshall. I understand that needing a replacement part for a recently purchased truck calls for helpful assistance from the service and parts teams. Your comments regarding your interactions, along with your request to speak with management, will be shared with the appropriate team at Master Buick GMC. Please reach out to me directly if you would like to discuss the matter further and provide any additional details about the damaged part. We remain committed to providing courteous and attentive support after a vehicle purchase. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 07, 2026

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Employee Rating

Great experience as always and my assigned rep scheduled my oil change and tire rotation to save me time while my vehicle was in for a suggest service from my vehicle. More

by delit3ful
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Service Time
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Recommend Dealer
Yes
Aug 08, 2026

Master Buick GMC responded

Thank you for your wonderful review! I’m thrilled to hear that you had a great experience with us at Master Buick GMC. It's fantastic to know that we were able to schedule your oil change and tire rotation efficiently. Looking forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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