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Charles Williams
Charles Williams at Master Buick GMC

Charles Williams

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.5
246 Reviews
4.5

246 Reviews

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246 Reviews of Charles Williams

August 10, 2026

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Employee Rating

Always pleased with the service provided by Charles and the team at the Master dealership. More

by ALAN.GRIFFIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Whitten

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Aug 10, 2026

Master Buick GMC responded

Thank you for your kind words, Alan! I’m delighted to hear that you are always pleased with the service provided by Charles and the team at the Master dealership. I appreciate your support, and we look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 10, 2026

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Employee Rating

For the 2nd time my vehicle was left locked up over night when I paid and requested to leave it out so I could pick it up after hours More

by cover6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 10, 2026

Master Buick GMC responded

Thank you for bringing this to our attention. I understand your frustration with arriving after hours and finding that your vehicle was not left where you had requested, particularly since this has happened twice, and I apologize to you. At Master Buick GMC, clear coordination around completed vehicle pickups is important to providing a smooth customer experience. Please reach out to me directly so I can review the circumstances surrounding your visit. We remain committed to making vehicle pickup arrangements more convenient and dependable. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 06, 2026

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Employee Rating

Always kind and friendly when I visit. Staff there is super helpful always, even when they had a short staff I was in and out. More

by ktt645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2026

Master Buick GMC responded

Thank you for your wonderful review! I truly appreciate your kind words about our staff at Master Buick GMC. It’s great to hear that you had a positive experience, even during our busy times. We look forward to welcoming you back on your next visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 05, 2026

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Employee Rating

I am amazed at the service that I received from everyone. They made me feel at home. They were very professional and fast. I would definitely come back for service on my vehicle. More

by REGINE04063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald, William Fanning, Brooke Jennings

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Aug 06, 2026

Master Buick GMC responded

Thank you for your wonderful review, Regine! I’m thrilled to hear you felt at home and appreciated the professional and fast service. We look forward to seeing you again at Master Buick GMC Augusta for your vehicle's service needs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 05, 2026

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Employee Rating

Professional, courteous, friendly, knowledgeable, no hassles, facility is always neat, clean, and I'm always updated on any technical information. More

by vue2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Fanning, Brooke Jennings

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Aug 05, 2026

Master Buick GMC responded

Thank you for your wonderful review! I truly appreciate your kind words about our professionalism and cleanliness at Master Buick GMC Augusta. It's great to hear that you found us friendly and knowledgeable. We are always here to keep you informed and ensure a smooth experience. We look forward to seeing you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 04, 2026

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I always have a positive encounter when I go to get my truck serviced. They always have a smile on their faces and treat me nice. More

by bhenderson306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2026

Master Buick GMC responded

Thank you for your wonderful review! I’m thrilled to hear that you always have a positive experience when bringing your truck in for service at Master Buick GMC. We're dedicated to providing excellent service and a friendly atmosphere. We look forward to seeing you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 02, 2026

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Employee Rating

Very quick oil change and car wash all for $30. 00. We are very happy with the service and price. More

by bo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle, Steve MacDonald, William Fanning, Phillip Towns, Brooke Jennings

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Aug 03, 2026

Master Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear that you were happy with the quick oil change and car wash at Master Buick GMC Augusta. We always strive to provide great service at a great price. We look forward to seeing you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 30, 2026

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Employee Rating

Mr. Charles conducted himself professionally during my sevreral communications with him. However, it took several days to determine the issues with my vehicle. Besides that I had a good experience with th More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2026

Master Buick GMC responded

Joe, thank you for taking the time to share your experience with Master Buick GMC Augusta. I’m glad to hear that you found Mr. Charles to be professional and that you had a good overall experience at our dealership. I appreciate your feedback regarding the time it took to determine the issues with your vehicle, and we will use this to continue improving our services. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 30, 2026

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Employee Rating

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by MODELA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brooke Jennings

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Jul 30, 2026

Master Buick GMC responded

Thank you for your review. If there's anything else we can do to assist you, please don't hesitate to contact us. Thank you for choosing Master Buick GMC Augusta. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 27, 2026

Dealership Rating
Employee Rating

Addressing an issue with Android Auto. Tech was.spot on, Service Manager was sympathetic and helpful. Waiting.on an update from GMC to correct the issue More

by QUINNANDSANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 27, 2026

Master Buick GMC responded

Thank you for your feedback, Quinn and Sandy! I'm glad to hear that the technician was able to assist you effectively and that the Service Manager was sympathetic and helpful during your visit. If you have any further questions or need assistance, feel free to reach out to us at Master Buick GMC. We look forward to serving you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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