Charles Williams
Charles Williams at Master Buick GMC

Charles Williams

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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4.6
256 Reviews
4.6

256 Reviews

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256 Reviews of Charles Williams

September 01, 2026

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Employee Rating

Absolutely horrible. I was charged $2400. For a 4.1 hour job. The hourly rate was $150.00 an hour. I was charged $220.00 The job was changing glow plugs in a 2021 GMC 15 More

by NHARSWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 01, 2026

Master Buick GMC responded

Thank you for sharing your experience. I understand your concerns regarding the total cost for the glow plug replacement on your 2021 GMC Sierra 1500 and the pricing details associated with the repair. At Master Buick GMC, our goal is to provide clear expectations when arranging repairs and explain the estimated labor and associated charges so customers have a complete understanding of the service being performed. Please feel free to reach out to me directly so I can review the repair and billing details with you. We are committed to providing straightforward information and a clear understanding of service costs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 29, 2026

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Everyone is so helpful from the person who answered the phone when I called to the mechanic that was in charge ,to the woman that helped me get my reward points and pay my bill.I definitely will be going b More

by marlettejoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2026

Master Buick GMC responded

Thank you for your wonderful review! I greatly appreciate your kind words about our team at Master Buick GMC Augusta. It’s fantastic to hear that you received such excellent service from everyone you interacted with. We look forward to welcoming you back for your next visit! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 28, 2026

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They have always taken good care of me, and I really appreciate the great service! More

by hhjrrobertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2026

Master Buick GMC responded

Thank you for your wonderful review! I’m thrilled to hear that you’ve always received great service at Master Buick GMC. I appreciate your support, and we look forward to taking care of you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 27, 2026

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Employee Rating

Master Buick takes care of there customers as you walk in the door. You tell the advisor the problem he has the tekinasant check it out Comes back then you make the decision what to do Well organized dep More

by EVELYNHUSKINS
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Emily department check out

Aug 28, 2026

Master Buick GMC responded

Thank you for your kind words, Evelyn! I’m thrilled to hear that you had a positive experience at Master Buick GMC Augusta. We're dedicated to providing excellent service and ensuring that our customers feel taken care of from the moment they walk in. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 21, 2026

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Masters has a Professional staff with a clean and comfortable waiting room, and quality service team. More

by QUINNANDSANDY
Service Price Transparency
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Recommend Dealer
Yes
Aug 22, 2026

Master Buick GMC responded

Thank you for your wonderful review, Quinn and Sandy! I truly appreciate your kind words about our professional staff and comfortable waiting room. It's great to hear that you had a positive experience with our service team. We look forward to welcoming you back next time! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 21, 2026

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They were able to seee sooner than expected and were very helpful! Thank you so much. More

by ambritt2591
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2026

Master Buick GMC responded

Thank you for your kind words! I’m thrilled to hear that you had a positive experience with us at Master Buick GMC Augusta. We always strive to provide timely and helpful service. We look forward to welcoming you back next time! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 19, 2026

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My experience last Friday was great. Check-in/ drop-off was quick and easy. I was offered and accepted a shuttle home. Once repairs were complete the pick-up was fast and easy. Everyt More

by DANKYSER959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald

Aug 19, 2026

Master Buick GMC responded

Thank you for your wonderful review, Dan! I'm thrilled to hear that your experience at Master Buick GMC Augusta was so positive. It's great to know that our quick check-in and shuttle service met your needs, and I'm glad everything was fixed without any issues. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 17, 2026

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Employee Rating

They did as good as i could ask. They found the problem right away, called me with an accurate cost. All straight forward. My receipt does not specify who did the work. More

by jecrawf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald, William Fanning, Brooke Jennings , Colby Wedell

Aug 18, 2026

Master Buick GMC responded

Thank you for your review! I’m glad to hear that you had a positive experience with us at Master Buick GMC Augusta and that we're able to quickly identify the problem and provide you with an accurate cost. I appreciate your feedback about the receipt, and we'll look into ensuring that the details are clearer in the future. We look forward to assisting you again next time! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 14, 2026

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The entire staff from sales to service is on top of their game! Wayne Anderson, Frank, Eddie, and Logan will work with you to get things done to meet your needs! More

by nje63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Will Schafer, Eddie Overby, Frank Ward, Phillip Towns , Gavin Hyat Wayne Anderson

Aug 15, 2026

Master Buick GMC responded

Thank you for your wonderful review! I appreciate your kind words about the staff at Master Buick GMC Augusta. It’s great to hear that Wayne, Frank, Eddie, and Logan provided you with top-notch service. We strive to meet all our customers' needs and am glad you had a positive experience. We look forward to seeing you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 14, 2026

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Employee Rating

They took my truck, found the problem and fixed it. Thanks to your service., Thanks More

by BOWDENJIMMIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2026

Master Buick GMC responded

Thank you for your review, Jimmie! I'm glad to hear that we were able to identify and fix the problem with your truck. Your support is appreciated, and we look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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