Charles Prayor
Charles Prayor at Jim Ellis Buick GMC Mall of GA

Charles Prayor | Page 16

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
165 Reviews
4.6

165 Reviews

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165 Reviews of Charles Prayor

May 20, 2024

Dealership Rating
Employee Rating

I made an appointment on May 16th at 8:30 AM for an oil change and tire rotation it took them 2hours and 30 minutes. what's the point of making an appointment if I have to wait that long. More

by LRH1945@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 19, 2024

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Employee Rating

Jovan was easy to work with and was able to explain everything in details. would recommend him More

by DSHUMAKE
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jovan Riley , Harrison Henry, Joe Marengo

May 23, 2024

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 18, 2024

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This was great service. We really appreciate everything during our service. We will continue to come back. More

by PARKER.B.LONG
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 23, 2024

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you; we appreciate your feedback!

May 14, 2024

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Charlie went out of his way to help with my issue. He made a point to make sure I get in and out as quickly as possible More

by DSHUMAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jovan Riley

May 17, 2024

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

May 09, 2024

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Employee Rating

The prices on your website are very different from what you charging. 89 dollar oil change turns into 139 dollars. Shame. More

by fourgirlz10466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ed Barnes, Brandon Cannon, Tom Floystrop , Rina Centeno

May 18, 2024

Jim Ellis Buick GMC Mall of GA responded

Hi there, we appreciate your honest feedback, as we are always looking for ways to improve.

May 02, 2024

Dealership Rating
Employee Rating

Jim Ellis is a 1st class Dealership, from the sales force to the 5 star service department. My recent warranty service was handled by Charles & Brandon, both exceeded my expectations. I’ll always come back t More

by Robert Wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki, Brandon Cannon

May 09, 2024

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review!

May 02, 2024

Dealership Rating
Employee Rating

Superior service with professional service. Charles Prayor was great! 😊😊. Kept me informed as to progress on the repair. More

by BARBARA
Service Price Transparency
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Recommend Dealer
Yes
May 09, 2024

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

May 02, 2024

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Employee Rating

Nick is the best and provided amazing service and comms along the way! Thank you. More

by mikestango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rose

May 09, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you so much again for your feedback! We hope you have a great day!

April 24, 2024

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Employee Rating

Our car has been in the repair center for over a month waiting for a part. The mechanical staff has been amazing in keeping us informed. However, GMC is unable to obtain the parts needed for their cars. T More

by SGS.Lyndale
Recommend Dealer
No
Apr 27, 2024

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

April 15, 2024

Dealership Rating
Employee Rating

Great Service provided during my Car Repair. . Jim Ellis listen to all my concerns and needs. Gave me fall cost of repairs before working on my car very appreciative. More

by PAMELA3.THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

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