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Charles Prayor

Overview Reviews (165)

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Charles Prayor

Charles Prayor | Page 15

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6

165 Reviews

Overview Reviews (165)

4.6

165 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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165 Reviews of Charles Prayor

August 24, 2024

Dealership Rating

Employee Rating

Service is always top-notch. To keep you well informed and make sure you get what you need and no more. To keep you well informed and make sure you get what you need and no more. More

by KYLE.COTTENGIM

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Sep 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

August 23, 2024

Dealership Rating

Employee Rating

James went above and beyond to not only get my truck fixed, but gave me very fair pricing. He made sure I got an Uber ride home after I left my truck wet the dealership and his communication was on poin fixed, but gave me very fair pricing. He made sure I got an Uber ride home after I left my truck wet the dealership and his communication was on point. He kept me informed every step of the way. I’m new to the area and will only be taking my GMC to James at Jim Ellis GMC for all its future needs. I’d definitely recommend them to anyone I know in need of great quality service. More

by Courtney S

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: James Stecker, Christie Ledbetter, Nick Rose, Melissa Toole, Tom Floystrop , Rina Centeno, Ron Gay, Anna Rogers, Kim South

Sep 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

August 17, 2024

Dealership Rating

Employee Rating

Are you kidding me? Service dept. Charles & Melissa are awesome!!! They made the experience smooth. Their attention and friendliness are top notch. They are the reason I Service dept. Charles & Melissa are awesome!!! They made the experience smooth. Their attention and friendliness are top notch. They are the reason I will not hesitate to trust my vehicle to them. More

by JAVYPRO

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Melissa Toole

Aug 24, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia!

August 15, 2024

Dealership Rating

Employee Rating

Everything was taken care great. Washing the outside of my truck and cleaning the inside was a nice added value Washing the outside of my truck and cleaning the inside was a nice added value More

by PIZZAMASTER01

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Aug 24, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

August 14, 2024

Dealership Rating

Employee Rating

My first experience was not too good but this experience was definitely rated 10! I look forward to returning to this dealership. was definitely rated 10! I look forward to returning to this dealership. More

by IRENE.MILLS53

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

Aug 24, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 08, 2024

Dealership Rating

Employee Rating

The dealership and service reps are top notch when it comes to meeting my needs. They are quick and courteous while keeping me updated on my vehicle. comes to meeting my needs. They are quick and courteous while keeping me updated on my vehicle. More

by Daviddusik

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Aug 16, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

June 09, 2024

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Schedule was easy and prices were ok, not too high but definitely NOT the best (so I learned later). definitely NOT the best (so I learned later). More

by clabo.david

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Jun 12, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us!

June 06, 2024

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Employee Rating

Great service! Very friendly and helpful! I would go here again and gain for service! Thank you so much! Very friendly and helpful! I would go here again and gain for service! Thank you so much! More

by ngo.hiep

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Jun 07, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

June 06, 2024

Dealership Rating

Employee Rating

Very professional Got me in at a reasonable time and got me out at a very reasonable time with no problem me out at a very reasonable time with no problem More

by ANGELW33

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes, Christie Ledbetter, Nick Rose, Brandon Cannon, Tom Floystrop , Rina Centeno, Ron Gay, Anna Rogers, Kim South

Jun 07, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

May 23, 2024

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Employee Rating

We had a terrible experience. Again. No response from customer service as to when we would get our vehicle back. 5 days for a repair when it should have taken half that. We cons Again. No response from customer service as to when we would get our vehicle back. 5 days for a repair when it should have taken half that. We constantly left messages with no response. We left a message for the service manager- no response. General manager- no response. More

by CLLINN

Verified Customer

Service Price Transparency

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Recommend Dealer

May 28, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. It is our understanding that our Service Manager, Nick, has been in contact with you since this review. If not, you should expect a call from him shortly. Again, we apologize and appreciate you taking the time to let us know about your experience.