Charles Mitchell | Page 25

I would like say that this was possibly my worse experience at a Honda dealership. I scheduled my appointment over the phone with a nice woman 4 days in advance for 1pm 9/12/21. I arrived at 1pm wit experience at a Honda dealership. I scheduled my appointment over the phone with a nice woman 4 days in advance for 1pm 9/12/21. I arrived at 1pm with my 7yr old daughter, after a wait of 2 1/2 hours I went to the work area to ask how much longer only to find that my car was yet to be touched. The man behind the desk didn't seem to care that we were waiting that long for a new key to be cut. We ended up waiting 3hrs in total, I understand that during this time you may be short handed and wait times are longer but knowing that I had a child with my while waiting it would have been nice if the expectation was set when I arrived this way I could have arranged for a ride home. To add insult to injury the receptionist took my payment for the service and then didn't tell me the next steps then she rudely said "oh you can go out there" she pointed to the service area. I guess I just had higher standards in my mind when going into a Honda dealership, well you can gaurauntee that I will find a different dealership for my future needs. If your goal was to lose customers you have succeeded with me. More

by mony1130 Verified Customer Verified Customer

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I love 💕 having my car service with the service employees if Joyce Honda. They put a lot of effort on keeping their customers happy and I’m proud to say , I’m one of them.👍 Keep up the “Good Work employees if Joyce Honda. They put a lot of effort on keeping their customers happy and I’m proud to say , I’m one of them.👍 Keep up the “Good Work “. More

by ladicamelot7222 Verified Customer Verified Customer

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Excellent service. Charles was amazing, friendly and professional, he took the time to explain everything that was fixed in the car, in a way that I was Able to understand, and he answered all of my que professional, he took the time to explain everything that was fixed in the car, in a way that I was Able to understand, and he answered all of my questions. More

by ALDANA92 Verified Customer Verified Customer

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All of the service people were very professional and helpful. The mechanic explained everything he was going to do throughly. The mechanics stayed overtime to finish my vehicle's repair for me, I was helpful. The mechanic explained everything he was going to do throughly. The mechanics stayed overtime to finish my vehicle's repair for me, I was very impressed by this !! More

by JEANNIETAYLOR Verified Customer Verified Customer

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Excellent services. Short wait times. Easy to get appointments. Open on Sunday. Friendly staff. They keep you abreast of the status of your car. Large wait area for social distancing. appointments. Open on Sunday. Friendly staff. They keep you abreast of the status of your car. Large wait area for social distancing. More

by letsern Verified Customer Verified Customer

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Experience was great. Kathy knows what's up and is always helpful and communicative whenever I've come in for service. I appreciate the service team here! helpful and communicative whenever I've come in for service. I appreciate the service team here! More

by dakun.audio Verified Customer Verified Customer

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what a great service department and a great parts department. they got me in and out very fast. very friendly. very professional. i will always be here to service my honda accord. department. they got me in and out very fast. very friendly. very professional. i will always be here to service my honda accord. More

by Darren S Verified Customer Verified Customer

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It was a great experience and the technician was very kind and helpful! I would definitely recommend Joyce Honda to others. Easy, quick and very convenient kind and helpful! I would definitely recommend Joyce Honda to others. Easy, quick and very convenient More

by CCGREEN22 Verified Customer Verified Customer

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Great service. Staff are friendly and get the job done. Always up front, honest and knowledgeable. Been going here for many years and will continue to come here. Always up front, honest and knowledgeable. Been going here for many years and will continue to come here. More

by RMPEREZ0521 Verified Customer Verified Customer

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Service is always friendly and professional. I wish it was faster, but I understand it's busy. I do appreciate that they seem honest and charges are fair and reasonable. I drive an extra 30 minutes to com was faster, but I understand it's busy. I do appreciate that they seem honest and charges are fair and reasonable. I drive an extra 30 minutes to come to this location because I trust them more. More

by darkchocoletta Verified Customer Verified Customer

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