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Charles Archer

Overview Reviews (674) Inventory (155)

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Charles Archer

Charles Archer | Page 24

Sales Consultant

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

Charles came to Casey in June of 2016. He has 24+ years of automotive experience. Also multiple years of Presidents Club member, & awarded for Salesperson Of The Year for 2018. He's also Kia University Certified & awarded a Masters Certification since 2020. He enjoys cars, sports, and music.

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5.0

674 Reviews

Overview Reviews (674) Inventory (155)

Dealership Experience

10 yrs, 2 mos

Industry Experience

28 yrs, 3 mos

Specialties & Trainings

Presidents club member & Salesperson of the year for 2018

5.0

674 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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674 Reviews of Charles Archer

October 23, 2022

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Employee Rating

Charles and the Manager at this dealership went over and beyond to make my son's first car buying experience the best! I will be back to trade my car in soon. beyond to make my son's first car buying experience the best! I will be back to trade my car in soon. More

by OrchidLov

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Hugh Mitchener

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Nov 10, 2022 -

Casey Kia responded

Thank you so much Latoya for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of you, and your son's automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 15, 2022

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Employee Rating

Charles went above and beyond in terms of service. He patiently answered all my questions about the car I bought and the plan I chose. The process wasn't as long as I was anticipating, and Charles and He patiently answered all my questions about the car I bought and the plan I chose. The process wasn't as long as I was anticipating, and Charles and the other staff members at Casey Kia made it a fantastic experience overall. More

by clhower92

Recommend Dealer

Yes

Other Employees Tagged: James Barnes , Krystal

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Nov 10, 2022 -

Casey Kia responded

Thank you so much Courtney for the five star review! We are extremely grateful for the opportunity to earn your business on your Honda Civic. Also thank you for the wonderful endorsement of Charles Archer, and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 27, 2022

Dealership Rating

Employee Rating

Professional and friendly! Very patient! Went above and beyond to satisfy our desires. Explained every feature of the car expertly! Very patient! Went above and beyond to satisfy our desires. Explained every feature of the car expertly! More

by msfred43

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: James Barnes , Wayne

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Sep 28, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 26, 2022

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Employee Rating

My girlfriend and I went in to buy a car without a clue of how the process even works. Mr. Charles Archer was the most nicest and helpful sales person i’ve ever met. He even worked with our budget and gave of how the process even works. Mr. Charles Archer was the most nicest and helpful sales person i’ve ever met. He even worked with our budget and gave us very useful tips regarding the car. He by far has made the experience of buying a car very pleasurable. More

by Kya

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Aaron McGiffin

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Sep 26, 2022 -

Casey Kia responded

Thank you so much Kya for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 25, 2022

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Employee Rating

this best experience i’ve had at a dealership. i couldn’t have asked for a better person to guide me with buying a car. the customer service was everything! he made me and my girlfriend feel comfo i couldn’t have asked for a better person to guide me with buying a car. the customer service was everything! he made me and my girlfriend feel comfortable, relaxed & he spoke good things into existence. me and my girlfriend are now kia suv owners & i couldn’t thank Mr Charles enough !! More

by shaliar21

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Aaron McGiffin

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Sep 26, 2022 -

Casey Kia responded

Thank you so much Shalia for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 21, 2022

Dealership Rating

Employee Rating

Charles made the process easy, Hassel free, and overall very pleasant. The level of customer service is unmatched. If I need help in the future, I know who to go to. very pleasant. The level of customer service is unmatched. If I need help in the future, I know who to go to. More

by Brandy

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Sep 26, 2022 -

Casey Kia responded

Thank you so much Brandy for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 21, 2022

Dealership Rating

Employee Rating

Charles asked my preferences right off the bat & he found a car that was absolutely perfect for my style & needs!! I Love my Ride and the Casey dealership staff was amazing the entire experience. I would re a car that was absolutely perfect for my style & needs!! I Love my Ride and the Casey dealership staff was amazing the entire experience. I would recommend Charles & Casey Kia to friends and family without a doubt!! Did I say How much I Love my 2023 Kia Selto yet…....?! ;-) More

by Amanda

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Aaron McGiffin

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Sep 26, 2022 -

Casey Kia responded

Thank you so much Amanda for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 31, 2022

Dealership Rating

Employee Rating

Purchased a car this weekend. Charles Archer was very knowledgeable and helpful. He went above and beyond expectations. Thanks Mr. Archer! Charles Archer was very knowledgeable and helpful. He went above and beyond expectations. Thanks Mr. Archer! More

by mon

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Sep 26, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 31, 2022

Dealership Rating

Employee Rating

Mr. Charles Archer of Casey Kia rolled out the red carpet. He was knowledgeable, friendly and helpful. He made our experience of purchasing a car a good one. carpet. He was knowledgeable, friendly and helpful. He made our experience of purchasing a car a good one. More

by TJ

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Sep 26, 2022 -

Casey Kia responded

Thank you so much TJ for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 27, 2022

Dealership Rating

Employee Rating

I never had a big dealership buying experience until I went to Casey Kia for a purchase. I have always been somewhat skeptical thing I would get taken advantage of, quite the opposite happened. I felt tha went to Casey Kia for a purchase. I have always been somewhat skeptical thing I would get taken advantage of, quite the opposite happened. I felt that Charles and his group where fair and strait up. No pressure and as pleasant as making a automobile purchase could be. Scott Weiss NN More

by Scotty

Friendliness

Recommend Dealer

Yes

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Aug 27, 2022 -

Casey Kia responded

Thank you so much Scotty for the positive review. We are extremely grateful for the opportunity to earn your business. Also thank you for the positive endorsement of Charles Archer. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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