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Charlene Kratzer
Charlene Kratzer at Nucar Nissan of Allentown

Charlene Kratzer | Page 10

Service Admin

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.4
406 Reviews
4.4

406 Reviews

Write a Review

406 Reviews of Charlene Kratzer

August 06, 2023

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Employee Rating

Hard to get an appointment . Good work when you do. Good service. Nice waiting area Good coffee More

by Ken smith
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Recommend Dealer
Yes
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Aug 07, 2023

Nucar Nissan of Allentown responded

Thank you for your honest feedback, Ken. We are glad to see that your service was good and you enjoyed the waiting area! We hope you come back for all of your auto needs!

August 06, 2023

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Quick and courteous service while I waited, and my car came back washed! First oil change free! More

by alutz0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2023

Nucar Nissan of Allentown responded

We are glad everything went quickly and to your satisfaction! We are looking forward to your next visit!

August 04, 2023

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I did not wait all for service , I like that and everyone was nice . Thank you , More

by RGILDNER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Norton, Mario Sessanta

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Aug 07, 2023

Nucar Nissan of Allentown responded

We appreciate you taking the time to give us your feedback! We are glad everything went well and you didn't wait long for your service to be completed! Take care!

August 02, 2023

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Fantastic service techs, and knowledgeable friendly staff makes having service done on my vehicle enjoyable More

by billloch39
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

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Aug 03, 2023

Nucar Nissan of Allentown responded

We are thrilled to hear that your service was enjoyable! Thank you for your kind words about our staff and dealership! Take care!

July 30, 2023

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The recall service was easy to schedule, the service was fast efficient. Why is there a minimum words for a survey? More

by 2JESUS
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Recommend Dealer
Yes
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Jul 31, 2023

Nucar Nissan of Allentown responded

Thank you for your positive review! We are glad to hear that everything went smoothly with your service!

July 23, 2023

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I've use Rothrock for over 12 years and once again was completely satisfied with the service experience. They have earned by trust many times over. More

by pag5102
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean

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Jul 24, 2023

Nucar Nissan of Allentown responded

Thank you for being a longtime and loyal customer! We appreciate your business with us everything you appear at our dealership! We are looking forward to seeing you again!

July 21, 2023

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I have had my vehicles inspected and serviced at Rothrock for the past 25 years. I have always been satisfied with the work performed. More

by carver1839
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Recommend Dealer
Yes
Print
Jul 24, 2023

Nucar Nissan of Allentown responded

Thank you for choosing us for the past 25 years! We sincerely appreciate you and your wonderful feedback!

July 18, 2023

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Everyone was very professional and very helpful. I am always surprised how friendly they are and they always remember me. More

by ALLAN.NEIBART
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Recommend Dealer
Yes

Other Employees Tagged: Simone McErlean, Patrick Jeffers, Chelsea Norton, Mario Sessanta , Ron Carl

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Jul 19, 2023

Nucar Nissan of Allentown responded

Thank you for your feedback, Allan! We are glad that you found everyone so friendly! We hope to see you again in the future! Take care!

July 14, 2023

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Employee Rating

Nobody answers phones and prices to change simple bulbs way too expensive. $35 to change simple side bulbs. More

by Glenn
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Simone McErlean

Print
Jul 17, 2023

Nucar Nissan of Allentown responded

Glenn, we are sorry to hear you had this experience, as communication is very important to us. We would love to speak with you, and try to restore your confidence in our business. Please call our General Manager, Ron Carl, at 484-223-0554, so we may personally address your concerns.

July 13, 2023

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Employee Rating

Love the dealership. I have never had any issues with any work I have had down on my vehicle More

by hellokitd
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 13, 2023

Nucar Nissan of Allentown responded

Thank you for such a wonderful review about our dealership! We are ecstatic to hear that you have always received great service from us! Take care!

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