Charlene Kratzer

I would strongly discourage anyone from using the service department at NuCar Nissan. My vehicle was at the dealership for over two months for what should have been a warranty replacement of a brand-new d department at NuCar Nissan. My vehicle was at the dealership for over two months for what should have been a warranty replacement of a brand-new defective transmission. The experience was frustrating from beginning to end. The problems started almost immediately. After dropping off my vehicle, I received no updates for an extended period. When I finally called, I was shocked to learn they didn’t even seem to know my vehicle was sitting on their lot. My assigned service advisor was on vacation, and I was told no one else in the entire service department could assist me. I had to wait days just to get any information. After weeks of little to no progress, I had to demand a loaner vehicle because I had been left without transportation. Then I was told my car would be ready the following day—but suddenly my battery was supposedly dead. They offered to replace it for an outrageous price or suggested I be prepared to jump-start my car when I picked it up. This made no sense because I had installed a brand-new battery the same day I dropped the car off. The next day I was informed my vehicle actually wasn’t ready because the replacement transmission had a programming issue and they would need to install a third transmission. Then, just two days later, I was told my car was ready. When I specifically asked whether a third transmission had been installed, both service advisors confirmed that it had. Unfortunately, that wasn’t what I was later told. Within minutes of driving away, I noticed multiple problems: abnormal RPMs, hard shifting, a whining noise, and steering that didn’t feel right. I immediately returned the vehicle. That’s when I was informed that a third transmission had not been installed after all. Instead, I was told Nissan had provided a workaround to bypass the programming issue. Despite explaining all of the new problems and speaking with multiple employees—including General Manager Patrick Jeffers—I was essentially told there was nothing they could do because no diagnostic codes were present. After spending more than $8,000 on a new transmission, diagnostic fees, and towing expenses, I was expected to accept a vehicle that clearly did not drive the way it did before. What disappointed me the most wasn’t just the repair itself—it was the complete lack of communication, consistency, and accountability throughout the entire process. I repeatedly had to chase down updates, my calls often went unanswered, and I was given conflicting information. My experience with service advisors Ashley and Charlene was extremely frustrating, and when I finally escalated my concerns, I expected leadership to help resolve the situation. Instead, I felt dismissed and that responsibility was avoided rather than addressed. If you’re looking for a dealership that values transparency, communication, and customer service, this was not my experience. Based on everything I went through, I cannot recommend NuCar Nissan’s service department. More

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Charlene was outstanding Very pleasant and welcoming Asset to your organization Well dressed and very professional Asset to your organization Well dressed and very professional More

by Tmor2 Verified Customer Verified Customer

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They were able to get me in the next day for an inspection which was was fantastic. They were knowledgeable and did a great job. inspection which was was fantastic. They were knowledgeable and did a great job. More

by donnahines830 Verified Customer Verified Customer

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very happy my service is always done quick and on time and always with a smile never a problem and always with a smile never a problem More

by jcollura2 Verified Customer Verified Customer

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No idea why I’m getting this email as I have not bought a car there and can’t recommend a service that gets to get reviews when people haven’t shopped there. car there and can’t recommend a service that gets to get reviews when people haven’t shopped there. More

by trotter.terri Verified Customer Verified Customer

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I have been having lots of issues with this reactive and they were very informative with what was going on. They were also very nice! It was great dealing with them! they were very informative with what was going on. They were also very nice! It was great dealing with them! More

by Jagonzalez3 Verified Customer Verified Customer

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Always greeted cheerfully! Work was done professionally and on time. The car came back to me so clean. Charlene as always was great Work was done professionally and on time. The car came back to me so clean. Charlene as always was great More

by Miyagi4 Verified Customer Verified Customer

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Great service and on time. Communication was clear. The honesty of findings were a big help. Communication was clear. The honesty of findings were a big help. More

by ORT486 Verified Customer Verified Customer

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Was able to get me in the same day for recharging my air conditioning. Did a great job conditioning. Did a great job More

by Loujany Verified Customer Verified Customer

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As always you get what you are looking for at this address. Charlene is great and they have had my business for 10yrs now. address. Charlene is great and they have had my business for 10yrs now. More

by moby.man Verified Customer Verified Customer

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