Chad Millhollin

So helpful, and very respectful people. Always have the best intentions for the their customers Always have the best intentions for the their customers More

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This guy is an absolute crook. A good friend of mine brought his car in to service the transmission. He brought it in four times and stated that the transmission was having issues A good friend of mine brought his car in to service the transmission. He brought it in four times and stated that the transmission was having issues and slipping as well as the RPM going up to 7k and backdown while going down the road at a normal pace. The service team turned him away every time without logging it into their records. They had videos of this happening multiple times and the service team brushed them off without ever addressing the issue. One week after the last time they brought their vehicle into toyota of Des Moines the car was undeliverable and needed a $7,000 transmission. A week prior they had been begged to test drive it to see what is happening and the service team refused to take it out for a ride. So he came back, the general sales manager, Chad the told him that he would offer them 17,000 for their car as is to take care of their troubles and the negligence of their service team. After dealing with the sales team and the service team there they were hesitant about getting into a new car from that dealership, They went home to think on it, and when they came back one week later, they retracted their first offer at $17,000 and told them they would give them $14,000. Chad repeatedly lied and denied that he offered that dollar amount to his general manager. Now they’re stuck with their vehicle in the shop, in a rental car and a $7000 bill to replace the transmission because their complaints were ignored by all staff at Toyota of Des Moines. They are three time customer to this dealership and they are absolutely losing a good customer over their negligence. 10 out of 10 do not recommend Toyota of Des Moines. More

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The attention of all the personnel was so nice and the flexibility and the help was so good for us to understand all the process. Thank you 👍😄 flexibility and the help was so good for us to understand all the process. Thank you 👍😄 More

by MOISESYMARTHA Verified Customer Verified Customer

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They were very competent and understanding when it came to getting my vehicle checked out for a problem that was occurring. From the first step in to the last step out, my supervisor and their team showed to getting my vehicle checked out for a problem that was occurring. From the first step in to the last step out, my supervisor and their team showed empathy and kindness, ensuring me that my vehicle and I were going to be taken care of. The whole workforce must have good management in the way they show enthusiasm and pride in helping out their customers. More

by clenchhit Verified Customer Verified Customer

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Ian is truly the best! I never felt pressured to buy but ended up leaving with a fantastic vehicle. Ian made the sale a great experience and really made the whole process s I never felt pressured to buy but ended up leaving with a fantastic vehicle. Ian made the sale a great experience and really made the whole process so special! I’d send my family to him and would return to Ian next time I need a vehicle. 🙌🏼 More

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Very nice waiting area, nice place to wait while havinlg service done. The staff is very friendly and informative. I wouldn't take my 4Runner anywhere else. I would DEFINITELY buy my next 4Runner from here! service done. The staff is very friendly and informative. I wouldn't take my 4Runner anywhere else. I would DEFINITELY buy my next 4Runner from here! More

by LGBWHEELER Verified Customer Verified Customer

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I had a great experience with Toyota of Des Moines. They stayed in contact and answered all questions in a quick and clear manner. I would recommend others to shop here too. They stayed in contact and answered all questions in a quick and clear manner. I would recommend others to shop here too. More

by MISTALYN.EASTMAN Verified Customer Verified Customer

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This waa a Great experience , we got swift approval and good commucation i appreciate your time good commucation i appreciate your time More

by Zele63 Verified Customer Verified Customer

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This is the best dealership everyone so nice this is the third car I buy from Toyota I will come back again third car I buy from Toyota I will come back again More

by HONGLE96 Verified Customer Verified Customer

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The dealership made the entire car buying process an easy experience. Everyone was very courteous and helpful. experience. Everyone was very courteous and helpful. More

by TMOOREGUZMAN Verified Customer Verified Customer

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