Chad Covert
Chad Covert at Heiser Toyota

Chad Covert | Page 12

Sales Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
291 Reviews
4.8

291 Reviews

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291 Reviews of Chad Covert

February 02, 2024

Dealership Rating
Employee Rating

It took 2. 5 hours to purchase my car and we were paying cash. We made an appointment to come and purchase a car we had previously test drove. They also said t More

by jsvanthoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Jorgo Ndina, Alex Hall , Colt Grandstaff

Feb 05, 2024

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2024

Dealership Rating
Employee Rating

Fantastic. Always a pleasure to do business with. I have purchased over a dozen vehicles from Heiser. More

by JON C
Recommend Dealer
Yes

Other Employees Tagged: Chad Covert

Feb 02, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 27, 2024

Dealership Rating
Employee Rating

Overall very good quality. Everyone was very helpful and kind. Clean facility, friendly people, although the hot chocolate machine was out More

by aaron.busiel
Recommend Dealer
Yes

Other Employees Tagged: Chad Covert

Jan 28, 2024

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Aaron, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 26, 2024

Dealership Rating
Employee Rating

Terrible I was told and shown a video car was pristine. And was mint no scratches or problems and front facia is scratched bad and rear tail light is broke and sales man said no money in deal to fix. I pai More

by naturesway400
Recommend Dealer
No

Other Employees Tagged: Chad Covert

January 19, 2024

Dealership Rating
Employee Rating

Great people and service! They did an out standing job. I recommend this dealership to all. More

by michellenaragon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lorri Aiono-Dimoff, Jakub Kania

Jan 19, 2024

Heiser Toyota responded

Michelle, Thank you so much for your excellent review! We are so glad that Lorri, Chad, and Jakub had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 18, 2024

Dealership Rating
Employee Rating

Great staff fantastic team always get an appointment when need A1 services. Location convenient. Love My 2023 pro- Max Capstone Tundra . More

by Nisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Jakub Kania, Peter Miszewski, Tom Lowther , Shardai Flores, Matt Foti, Kevin Garski, Colt Grandstaff, Joshua Porter

Jan 18, 2024

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 16, 2024

Dealership Rating
Employee Rating

Terrible experience. Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now the More

by FRANCESCA.P.MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shahat Mohamed, Joe Kuckuk, Vincent Lor, Peter Miszewski, Tom Lowther , Shardai Flores, Matt Foti, Kevin Garski, Joshua Porter

Jan 20, 2024

Heiser Toyota responded

Francesca, We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 31, 2023

Dealership Rating
Employee Rating

They replaced the front brakes and rotors on our 2021 Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after t More

by Dave Hoyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III, Jakub Kania, Tom Lowther , Matt Foti, Colt Grandstaff

Jan 01, 2024

Heiser Toyota responded

Dave, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Jan 01, 2024

Dave Hoyer responded

They replaced the front brakes and rotors on our 2021 Toyota Highlander a number of months after we purchased the vehicle for free do to breaking issues. Excellent service in making it right even after the sale of a vehicle!!! Thanks Heiser Toyota for making it right ☆☆☆☆☆!!!

December 29, 2023

Dealership Rating
Employee Rating

No hassle service. Quick close despite all the signatures/forms needed. Darrin was really helpful. Easy transaction. Simple and fair negotiation. More

by jimmybosox
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Darrin Henry, Jakub Kania

Dec 29, 2023

Heiser Toyota responded

Thank you, Jimmy. It's fantastic to hear that we provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 10, 2023

Dealership Rating
Employee Rating

I really had a good experience, everyone was very helpful and went above and beyond to make me feel confident and comfortable. Great job Guys!! More

by cameroncarlow1331
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina , Colt Grandstaff

Dec 11, 2023

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Cameron, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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