Chad Carey

I’ve owned 2 MINI’s and will never own another. Mini of West Chester has had a history of saying I needed service and/or parts that were not due or needed. On 5/17 I called them out on this as th Mini of West Chester has had a history of saying I needed service and/or parts that were not due or needed. On 5/17 I called them out on this as they falsified a PA State Inspection trying to get me to pay $1800’out of pocket for an engine mount. Car is a CPO with a little over 64k miles on it. They tried telling me an engine mount is a wear part. It’s a hydraulic part and not a wear part. See Facebook and Google Reviews for more details. When I asked very specific questions and my allegations of fraud were made, the dealership refused to answer and/or talk to me. My main allegations are against Christopher Clayton and Caroline Combs but Chad Carey is the General Manager of the dealership and is very aware of my allegations and is therefore compliant in the FRAUDULENT actions by his dealership. Not to mention that my car drove perfectly fine when I drove it into the dealership that day. CONSUMER BEWARE! Better Business Bureau, Federal Trade Commission, Commonwealth of PA as well as The Pennsylvania State Police have all been notified of my “experience” with this shady dealership. MINI USA is also compliant in the actions of the dealership. More

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MINI of West Chester formlerly Otto's Mini has a fabulous and knowledgeable staff member in Michael Dixon. Three years ago our MINI was in a serious accident that sent the driver to the hosiptal and totalled and knowledgeable staff member in Michael Dixon. Three years ago our MINI was in a serious accident that sent the driver to the hosiptal and totalled the Mini. I contacted Michael one time and he took care of EVERYTHING. He checked in with my mom on her year long healing process, to ordering the new car. We did not have any stress or worries when it came to the process. Michael is one of the BEST!!! More

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The car, sales, & service are all excellent. No question I'd go back to Ottos for another Mini. No question I'd go back to Ottos for another Mini. More

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Great experience! Pete and Chad went the extra mile. I had a bad experience at another dealership and... I would not go anywhere else. I picked up a great car at a Pete and Chad went the extra mile. I had a bad experience at another dealership and... I would not go anywhere else. I picked up a great car at a great price with great people! More

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Pete was the best. Communicated so well. Great service He sold us the car sight unseen Communicated so well. Great service He sold us the car sight unseen More

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Pete has great customer service skills, very prompt and professional, personable and very helpful. Yes, my next one definitely will be using Pete. Thanks Pete for all great work professional, personable and very helpful. Yes, my next one definitely will be using Pete. Thanks Pete for all great work More

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Everyone was very kind and professional. Michael was patient with me and I found the right vehicle for me, and he showed me how all the gadgets work and all. Great experience with no regrets. Love my M patient with me and I found the right vehicle for me, and he showed me how all the gadgets work and all. Great experience with no regrets. Love my Mini. More

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Had the best experience ever! Worked with Michael Dixon, and the entire experience from beginning to the stunning end was easy and flawless. From the moment we made a decision a new mini was the way to go and the entire experience from beginning to the stunning end was easy and flawless. From the moment we made a decision a new mini was the way to go Michael assisted us every step of the way and kept us informed constantly. When the mini arrived a time was set up and everything was ready to go. Quick and efficient process of completing the paperwork and tutorial of the mini updates features and we were on our way to explore the roads. It was by far the most wonderful experience in purchasing a new mini. Thank you Michael & the Otto’s team, you made us feel like part of the family! More

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Great communication. Great people. Amazing showroom. Great service. Truly ethical treatment from salesperson. Lovely product. Great service. Truly ethical treatment from salesperson. Lovely product. More

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Ottos mini helped me order and expedite my new Mini Cooper SE. they provided me with tracking info throughout the build and shipment process. When my vehicle finally arrived it was delivered quickly w Cooper SE. they provided me with tracking info throughout the build and shipment process. When my vehicle finally arrived it was delivered quickly with no issues. More

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