Cassie Smith
Cassie Smith at Arlington Heights Ford

Cassie Smith | Page 9

Internet Manager

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Contact Me
5.0
132 Reviews

Hometown: Palatine Resides in: McHenry Cassie started here at age 16. She has worked in our office as a cashier, been a coordinator in our Business Development Center, and now manages that Department with Mayra. Cassie is also the personal assistant for all the managers...she gets handed all the things no one else is willing to do.

Dealership Experience

24 yrs, 1 mo

5.0

132 Reviews

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132 Reviews of Cassie Smith

November 29, 2023

Dealership Rating
Employee Rating

Awesome job to the team for being able to get me into my dream car. More

by Marlon
Recommend Dealer
Yes

Other Employees Tagged: Rich Jacobsen, Elliott Reichel, Teddy Dziedzic , Israel Gonzalez, Joe Siciliano, Tim Uphoff

Dec 01, 2023

Arlington Heights Ford responded

Marlon, we are happy we were able to work with you to get you into the vehicle of your dreams. Please don't hesitate to reach out to us for any future needs! Thanks again. Sincerely, The Arlington Heights Ford Team

August 18, 2023

Dealership Rating
Employee Rating

Colton was able to snag the car I wanted, he was straight forward about everything, and made everything easy More

by spencerryanedwards
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Jose Gutierrez, Teddy Dziedzic , Israel Gonzalez, Colton Hannemann, Ben McCarty, John Rodriguez

Aug 23, 2023

Arlington Heights Ford responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that Colton helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Arlington Heights Ford Team

July 29, 2023

Dealership Rating
Employee Rating

Excellent experience with Arlington heights ford. Especially with Lonnie as my salesman. He made the buying process comfortable and easy for a brand new F150 Lightning. Thank you so much for the time More

by knelson989
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Catanese, Teddy Dziedzic , Joe Baez, Israel Gonzalez, Ben McCarty, John Rodriguez

Aug 01, 2023

Arlington Heights Ford responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Arlington Heights Ford Team

July 22, 2023

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Employee Rating

Lonnie Catanese . Didn’t plan on buying a car and was very patient and knowledgeable. Very informative. More

by Mjtruax1088
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Catanese, Teddy Dziedzic , Joe Baez, Israel Gonzalez, Ben McCarty, John Rodriguez

Jul 26, 2023

Arlington Heights Ford responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Arlington Heights Ford Team

July 05, 2023

Dealership Rating
Employee Rating

Vine a comprar un carro Y ellos trataron de alludar me lo más posible Me gusto el trato el servicio Excelente More

by KARLA LEAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Teddy Dziedzic , Joe Baez, Israel Gonzalez, Ben McCarty, Matt Renollet, John Rodriguez

Jul 10, 2023

Arlington Heights Ford responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, The Arlington Heights Ford Team

June 07, 2023

Dealership Rating
Employee Rating

Good thing I kept the business cards of those I worked with, or I might not have remembered all their names. First, I was greeted by John Guido “Jr” he was greeting people in the show room. The facility More

by frank.p.white1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Mike Waddle, Elliott Reichel, Teddy Dziedzic , Joe Baez, Israel Gonzalez, Ben McCarty, John Rodriguez

Jun 13, 2023

Arlington Heights Ford responded

Frank, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

May 31, 2023

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Employee Rating

We had a interesting start. We had found the car online and requested a viewing and test drive. We couldn't test drive it that day, but the manager let us know before we got the More

by Mazz125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Sanchez , Joe Baez

Jun 05, 2023

Arlington Heights Ford responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

Jun 05, 2023

Mazz125 responded

Keep up the great work guys!

February 16, 2023

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Employee Rating

I came in to purchase my lease vehicle and worked with Lonnie Catanese, Sales, and Joe Baez, F&I Manager. Both were friendly, professional and thorough in their explanations of the process and paperwork b More

by sdmirabelli64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Lonnie Catanese, Jerry Hood , Joe Baez

Feb 22, 2023

Arlington Heights Ford responded

At Arlington Heights Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your future needs. Thank you for your great review! Sincerely, The Arlington Heights Ford Team

January 23, 2023

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Employee Rating

Great dealership! Sam Vasco in sales, Teddy in Finance and Matthew R. Porter/Product Specialist were wonderful to deal with! More

by iluvcnc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Vasco, Teddy Dziedzic , Anthony Seamans, Matthew Renollet

Jan 26, 2023

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

January 12, 2023

Dealership Rating
Employee Rating

Great Service! Give them a try and you will be greatly satisfied! Anthony and Jerry were excellent to work with! Great service, and great prices! More

by frank.p.white1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Mike Waddle, Jose Gutierrez, Victor Villanueva, Lou Alfano , Ben McCarty, John Rodriguez, Anthony Wojciechowski

Jan 18, 2023

Arlington Heights Ford responded

We cannot thank you enough for your wonderful review of Arlington Heights Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Arlington Heights Ford Team

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