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Caroline Combs
Caroline Combs at BMW of West Chester
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Caroline Combs

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
31 Reviews
4.9

31 Reviews

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31 Reviews of Caroline Combs

February 07, 2025

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Employee Rating

Excellent service department. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. More

by TINAMARIE247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Gately, Bill Cosenza, Frank Adinolfi, Rachel D'Asaro

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Feb 10, 2025

BMW of West Chester responded

We are thrilled to hear that you have consistently had positive experiences with our service department over the past 20 years. Our team takes great pride in being professional, courteous, and fair with all our customers. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with excellent service for many more years to come!

February 06, 2025

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Employee Rating

Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team More

by MGYANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Frank Adinolfi, Joseph Fritz, Joe Izzi, Heather Deritis

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Feb 06, 2025

BMW of West Chester responded

We are glad to hear that our service team was able to support all your needs and provide an Uber ride home. It's great to know that your check-out process was timely and that you found our team to be great. Many thanks from all of us here at BMW of West Chester!

February 03, 2025

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Employee Rating

Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I More

by ALFEIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Joe Izzi, Heather Deritis

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Feb 06, 2025

BMW of West Chester responded

Thank you for your feedback! We are sorry to hear about the issues you've been experiencing with your car. It's frustrating when a vehicle does not meet expectations, especially when it's primarily used for commuting. We are glad to know that our team at BMW of West Chester has been able to provide expert services and support. If there's anything else we can do to assist you, please do not hesitate to reach out. Thank you from everyone here at BMW of West Chester!

December 25, 2024

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Employee Rating

Very satisfied with reception and service. My go to place for future for any service. More

by NAGARJUNA.580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Joe Izzi, Heather Deritis

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Dec 26, 2024

BMW of West Chester responded

We are gratified to hear you were satisfied with your recent service experience. We look forward to seeing you again; many thanks from all of us here at BMW of West Chester!

December 23, 2024

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Employee Rating

BMW of West Chester has been taking care of my cars for the past 15 years and doing a great job More

by BOJOHOOD1720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza, Frank Adinolfi, Heather Deritis

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Dec 26, 2024

BMW of West Chester responded

We are delighted to hear we have provided you with great service for over a decade! Many thanks from everyone here at BMW of West Chester.

December 22, 2024

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Employee Rating

BMW of WC has always taken great care of our vehicle. Bill C is compassionate and through when dealing with my requests. Great team to work with. More

by weilerolivia211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza, Joe Izzi

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Dec 23, 2024

BMW of West Chester responded

We are thrilled to hear Bill Cosenza has provided consistent and compassionate service during your visits. Many thanks from everyone here at BMW of West Chester!

December 15, 2024

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Employee Rating

I think the person that worked on my car did a great job. I’m very pleased with it. More

by FRANSETTAJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Joe Izzi, Heather Deritis

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Dec 16, 2024

BMW of West Chester responded

We are delighted to hear you were pleased with the work performed on your vehicle by our service department. Many thanks from all of us here at BMW of West Chester!

November 28, 2024

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Employee Rating

Very professional. Keep you updated on all issues. Videos of what technician is doing is very helpful. More

by SARTHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2024

BMW of West Chester responded

We are gladdened to hear we provided a professional and communicative experience during your visit. Many thanks from all of us at BMW of West Chester!

November 27, 2024

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Employee Rating

Frank Adinolfi is the best! Good communication, and organization skills. I highly recommend this dealership More

by JMOGANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Joe Izzi, Heather Deritis , Justice Mogano

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Nov 29, 2024

BMW of West Chester responded

We are truly delighted Frank, and our service department was communicative and organized during your visit. Thank you from all of us here at BMW of West Chester!

November 13, 2024

Dealership Rating
Employee Rating

Great flexibility. Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I More

by RAMINDERCHATHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Joe Izzi, Heather Deritis

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