Caroline Combs
Caroline Combs at BMW of West Chester

Caroline Combs

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
144 Reviews

Dealership Experience

6 yrs, 3 mos

4.9

144 Reviews

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144 Reviews of Caroline Combs

February 23, 2026

Dealership Rating
Employee Rating

Diagnosis was fast, Caroline explained needed/recommended service well, not pushing. Service was well done. More

by ywu0312
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Not sure who was the technician, sorry

February 20, 2026

Dealership Rating
Employee Rating

Very flexible and responsive. Worked around my schedule. Allowed me time to decide on repairs and deal with a busy work week. Expedited work when I asked. More

by jawa525252
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

February 19, 2026

Dealership Rating
Employee Rating

Caroline Combs provided excellent service and kept me updated on progress. Drop off and pickup was easy. More

by ajdiver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 16, 2026

Dealership Rating
Employee Rating

Waiting area was nice with a desk and coffee, chairs could have been better though. Caroline provided great service with clearly explaining the charges and the service plans I have covering some of the More

by ssingh2773
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

February 14, 2026

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Employee Rating

Customer service is always excellent from the time you drive up to through the time you drive away. More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Joe Izzi

February 08, 2026

Dealership Rating
Employee Rating

Nice service department with professional quality workmanship performed on my BMW's. Will continue to have my vehicles serviced there. More

by VALERIEMALATESTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 07, 2026

Dealership Rating
Employee Rating

Professional, accommodating Professional staff, great communications on service performed and updates I'm out of words More

by JWEBBFISHER
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

February 06, 2026

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Employee Rating

Caroline was very professional during my last visit and I’m looking forward to working with her again in the future More

by scottmyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 30, 2026

Dealership Rating
Employee Rating

Great service. Kept my car an extra day so I couldn't pick it up for 2 days, but fortunately I couldn't drive my husband's car to work More

by lisamari424
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

January 30, 2026

Dealership Rating
Employee Rating

I had a flat tire and Caroline and the team @ West Chester BMW replaced it with little notice and a sense of urgency. I’m very appreciative of the consistent service and support. More

by Steve Mapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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