Carlos Martinez
Carlos Martinez at McGrath City Honda

Carlos Martinez

Certified Service Advisor

McGrath City Honda

6720 West Grand Avenue
Chicago, IL 60707

Contact Me
4.9
40 Reviews
4.9

40 Reviews

Write a Review

40 Reviews of Carlos Martinez

June 09, 2026

Dealership Rating
Employee Rating

Very attentive and knew exactly what to do really appreciated his kind. Customer service approach and terrific person to work with. More

by mccanro133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2026

McGrath City Honda responded

Thank you for sharing your thoughts on your Honda CR-V Hybrid service. We’re pleased Alexis was attentive, knew exactly how to handle everything, and provided a kind, supportive approach. We look forward to serving you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

June 07, 2026

Dealership Rating
Employee Rating

It was clean and everyone was nice and friendly I would definitely recommend a first time buyer to go to McGrath city Honda More

by plachnolucas
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

Jun 07, 2026

McGrath City Honda responded

Thank you for mentioning how clean our service area was and for recognizing our friendly team. We enjoyed caring for your Honda Accord Hybrid and appreciate your recommendation to first-time buyers. We hope to see you again soon. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

June 06, 2026

Dealership Rating
Employee Rating

Alfonso is the best Customer Service rep I’ve ever met in any business. His communication skills are outstanding. He gets back to you immediately with clarification on any question you might have. He comes a More

by nancymholman
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

McGrath City Honda responded

It’s wonderful to hear Alfonso delivered clear communication and support during your Honda CR-V service. We’ll share your kind words about his leadership and positive approach with our team. We look forward to helping with any future Honda needs. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

June 05, 2026

Dealership Rating
Employee Rating

McGrath Honda employs are always helpful courteous, and pleasant to work with. They’re not pushy and they get me as far as I know In-N-Out as quickly as they can, and the job is always done right More

by MARIANCAN1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanchez, Devin Miller

Jun 06, 2026

McGrath City Honda responded

It’s wonderful that our team could provide a helpful and courteous service on your Honda CR-V while keeping things moving quickly. We’re glad you found the approach low-pressure and that the repair was done right. Thank you for sharing your five-star review. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

June 02, 2026

Dealership Rating
Employee Rating

Welcoming , clean and helpful. Very detailed telling me what was wrong with my vehicle and no pressure about what to get. My questions were answered and I received honesty when I a More

by angelacebollero
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

Jun 02, 2026

McGrath City Honda responded

Thank you for sharing your positive feedback on the service for your Honda Accord. We’re pleased you found our service area welcoming and clean. Carlos and our team are happy you received detailed, honest advice without any pressure. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 31, 2026

Dealership Rating
Employee Rating

Helpful and fast service to morning crew The morning crew was fast and efficient. Walked me thru the details of the service. Loved the video on my text and showing me just what's going on under my car. Aweso More

by paty1
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

Jun 01, 2026

McGrath City Honda responded

It’s great to know our morning service team provided quick and detailed care for your Honda Odyssey. We’re glad the video update and thorough walk-through made everything clear. Thanks for sharing your feedback, and we look forward to helping you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 30, 2026

Dealership Rating
Employee Rating

Muy buen servicio amables y proporcionan todos los detalles del servicio paso a paso lo que se inspeccionó y lo que ocupa 👍🏻👍🏻 More

by vega_hc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

McGrath City Honda responded

Thank you for recognizing our team’s thorough and friendly approach during your Honda Pilot service. Carlos is pleased that every inspection step and recommendation was clearly explained. We look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 30, 2026

Dealership Rating
Employee Rating

Great service, all questions answered, wait time was accurate. Typical strong customer service. Polite. Every thing was great More

by carljohnwisniewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

McGrath City Honda responded

Thank you for trusting us with your Honda Civic service. We're glad our team addressed all your questions and kept the wait time accurate. We look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 12, 2026

Dealership Rating
Employee Rating

Carlos was extremely helpful in helping me get a tire replaced. He went above and beyond, and I am very appreciative. More

by madisonkommor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

McGrath City Honda responded

We’re glad Carlos was able to help with your Honda Accord Hybrid tire replacement and that his service exceeded your expectations. Thank you for your kind feedback. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 11, 2026

Dealership Rating
Employee Rating

No comments when I get there at MC. Grath Honda I'll tell you ,I have a problem with sales man More

by santosclemente1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Lozano

May 12, 2026

McGrath City Honda responded

Thank you, Santos! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing McGrath City Honda. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

1
...

Dealership Inventory (268 Vehicles)

new 2026 Honda CR-V car, priced at $37,275
2026 Honda CR-V
new
Radiant Red Metallic exterior
Automatic
All-wheel Drive
new 2026 Honda Accord Hybrid car, priced at $38,690
2026 Honda Accord Hybrid
new
Urban Gray Pearl exterior
Automatic
Front-wheel Drive
used 2021 Jeep Wrangler Unlimited car, priced at $25,928
2021 Jeep Wrangler Unlimited
used
Black Clearcoat exterior
Automatic
Four-wheel Drive
used 2023 Acura MDX car, priced at $42,350
2023 Acura MDX
used
Charcoal exterior
Automatic
All-wheel Drive
used 2017 Nissan Rogue Sport car, priced at $15,785
2017 Nissan Rogue Sport
used
Gun Metallic exterior
Automatic
All-wheel Drive
new 2026 Honda CR-V car, priced at $33,352
2026 Honda CR-V
new
Urban Gray Pearl exterior
Automatic
All-wheel Drive