Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
173 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

24 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.5

173 Reviews

Write a Review

174 Reviews of Carlos Lopez

July 30, 2025

Dealership Rating
Employee Rating

Okay Was okay the personal was friendly the coffee was good They washed my car it was nice More

by rosyjasso8
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

July 28, 2025

Dealership Rating
Employee Rating

Neither a good or bad experience. I had hoped to get out by 8:30am but it was more like 9am +. More

by esearle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2025

Norm Reeves Toyota Dallas responded

Thank you for the feedback about your recent visit here at Norm Reeves Toyota Dallas. We hope we have the opportunity to provide you with a more efficient experience next time!

July 26, 2025

Dealership Rating
Employee Rating

I would’ve given you guys a ten out of ten, but there’s also room to grow. More

by stacy.0967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2025

Norm Reeves Toyota Dallas responded

Hi Stacy! We appreciate your shoutout to our team at Norm Reeves Toyota Dallas! We'll see you next time!

July 25, 2025

Dealership Rating
Employee Rating

Everything I come to the dealership for maintenance or you look at new vehicles everything is always so kind, professional and honest More

by JASMINEMCINNIS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 24, 2025

Dealership Rating
Employee Rating

Great experience overall. From the selection process to closing. Monica went all out to get the exact vehicle from another dealership so very well earned business More

by CDF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 21, 2025

Dealership Rating
Employee Rating

Carlos Lopez is the most helpful Advisor I've worked with .. my hats of to you Sir. And your crew. More

by JGUZMAN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 19, 2025

Dealership Rating
Employee Rating

Carlos is competent, knowledgeable and friendly. It is always a pleasure to work with him. Thanks, Alexis B. Rodriguez More

by miriamj.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jul 20, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 18, 2025

Dealership Rating
Employee Rating

Promptly evaluated my car. Provided a rental car. The repair was completed the next day. More

by Chrystinp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 14, 2025

Dealership Rating
Employee Rating

Highly recommend and especially Carlos! I brought my Lexus in after Sewell Lexus of Dallas was going to charge me over $200 for my 15,000 maintenance. When asked why it was so high the resp More

by rsb_susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 13, 2025

Dealership Rating
Employee Rating

Was prompt for our appointment and service wss performed timely. Car was washed as a courtesy. More

by Chrystinp
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Conner McMahan

Jul 13, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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