Carlos Caballero

My experience with my service advisor was overall okay. We did run into a few bumps along the way, and there were moments I felt things could have gone smoother. However, I do appreciate that in the end he We did run into a few bumps along the way, and there were moments I felt things could have gone smoother. However, I do appreciate that in the end he made sure to deliver on what was promised and got everything taken care of. His effort to see things through made a difference, and I left satisfied with the final outcome More

by Sabrily0625 Verified Customer Verified Customer

Report | Print

This is the worst Dealer… i would never recommend any one to go there and get a car to go there and get a car More

by nanii0311 Verified Customer Verified Customer

Report | Print

This was the worst experience I've ever had with a business. They'll damage your car, disrespect you and refuse to even try to make things right. They should be shut down. They sold me a car that had business. They'll damage your car, disrespect you and refuse to even try to make things right. They should be shut down. They sold me a car that had a faulty evaporator, said it would be a quick and easy fix. They had my car for 6 weeks and damaged my dashboard in the process of "fixing" it. When they told me it was ready to pick up, the car wasn't even put together properly. The cover on the airbag was broken and hanging off. They attempted to zip tie it back together right in front of me. The steering column wasn't properly tightened down and the shaft was grinding. If we didn't notice it, it could've led to a dangerous situation and a lawsuit. This dealership doesn't care about safety, customers, integrity or anything but screwing people over for money. Avoid them at all cost. Every single person we dealt with there was absolutely horrible. Except the cashiers. More

by COURT.HEATHER1 Verified Customer Verified Customer

Report | Print

Terrible service, I couldn’t describe the frustration I had with this dealership. They broke the pieces on my car all on their fault, second told me I would need to pay for the rental for the 21 days even had with this dealership. They broke the pieces on my car all on their fault, second told me I would need to pay for the rental for the 21 days even though they broke the car. They took 3-1/2 weeks to fix my car which is nonsense. This is ridiculous and I’ll never buy a jeep because of how terrible the service was. More

by cohen2500 Verified Customer Verified Customer

Report | Print

I had the pleasure of working a car deal with the General Manager Nick Burba! I can’t say enough about the exceptional service I received from him. Great energy and unbelievable service! Thank you Nick Manager Nick Burba! I can’t say enough about the exceptional service I received from him. Great energy and unbelievable service! Thank you Nick More

Report | Print

Worst dealership I've dealt with in more than 30 years. Non responsive when issues arise. In the process of filing a complaint due to title issues more than 30 days old. Every time you call to talk with so Non responsive when issues arise. In the process of filing a complaint due to title issues more than 30 days old. Every time you call to talk with someone, they constantly avoid you More

by JEJOLLIFF Verified Customer Verified Customer

Report | Print

Scheduling appointment now mean to bring customer to service and telling them we might work on it in 2 days. Might!!! Brand new Jeep What a waste of time service and telling them we might work on it in 2 days. Might!!! Brand new Jeep What a waste of time More

Report | Print

The worst experience in my life. They sold me a car with a substantial air conditioning issue after lying to me that it was fine. They damaged my car trying fix said air conditioner They sold me a car with a substantial air conditioning issue after lying to me that it was fine. They damaged my car trying fix said air conditioner issue and refuse to make it right. They've had my car almost a month now and they're terrible to deal with. More

by COURT.HEATHER1 Verified Customer Verified Customer

Report | Print

I was lied to about my rep being in communication with my warranty company for a several weeks. I was told I didn’t need to worry about my rental that it was included in my package while my jeep was getting warranty company for a several weeks. I was told I didn’t need to worry about my rental that it was included in my package while my jeep was getting worked. I was never told I would have to pay out of pocket. Now I’m getting a bill for $3k. I was extremely patient with my rep because I was not aware I would end up paying for the rental. My jeep took over 4 months to get repaired. Had I known I would never have taken that rental. I tried talking to management and no one would listen. Trey would ignore my calls or texts. When I picked up the jeep it was completely covered in grease. outside and inside the car. I had huge stains in the seats. No covers were used. Mo gloves were used. They charge for gloves and towels and don’t use them. I still have the 4x4 issue I had since the beginning, my car shakes a lot now and the dan is extremely loud. I spend $10k replacing an engine even though it was getting serviced and was told it was not so would not be getting covered under warranty. I can deal with that but not being taken advantage with everything else. Enterprise rental management told me there were several customers that have huge bills and were told their rental were covered. More

by BRADTAHAN Verified Customer Verified Customer

Report | Print

Very unprofessional and the department as a whole lacks the value of customer service! I would not recommend this service department to anyone. the value of customer service! I would not recommend this service department to anyone. More

by AMAYA Verified Customer Verified Customer

Report | Print