Candice Thomas | Page 3

Candice was great to work with. Went above and beyond. Tho we did not purchase what we went to look for, we would contact her again for another purchase! Went above and beyond. Tho we did not purchase what we went to look for, we would contact her again for another purchase! More

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Top notch top to bottom. Far exceeded my expectations and i will recommend them to everyone I know Far exceeded my expectations and i will recommend them to everyone I know More

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Candice was amazing to work with! She gave us multiple test drives at different times and answered all of our questions in a timely manner. She was always available, very friendly, an She gave us multiple test drives at different times and answered all of our questions in a timely manner. She was always available, very friendly, and provided excellent customer service! Could not ask for a better person to help us look for a car! More

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She was exceptionally good at helping me buy a car over the phone. I can’t say enough about her. I am a very happy buyer. the phone. I can’t say enough about her. I am a very happy buyer. More

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Candice did an amazing job making me feel comfortable buying a car online. She patiently answered all of my questions and provided extremely detailed videos of the vehicle. She is very knowledgeable of t buying a car online. She patiently answered all of my questions and provided extremely detailed videos of the vehicle. She is very knowledgeable of the vehicle and truly a pleasure to work with. I wish all of my purchase experiences could be like this one. Lexus of Cleveland performed a thorough inspection and the end result is a pre-owned car that looks and performs almost like a brand new vehicle. I highly recommend Candice and Lexus of Cleveland. More

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Katie was amazing! She was so helpful and made everything simple and easy! Thank you for an amazing experience with Lexus! She was so helpful and made everything simple and easy! Thank you for an amazing experience with Lexus! More

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Candace was amazing to work with and Tom just helped seal the deal! Who knew buying a car could be so easy and fun! Highly recommend!! the deal! Who knew buying a car could be so easy and fun! Highly recommend!! More

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This dealership is phenomenal. From the moment we met Margaret until leaving the dealership in our beautiful new Lexus, she was attentive, extremely knowledgeable, extremely help From the moment we met Margaret until leaving the dealership in our beautiful new Lexus, she was attentive, extremely knowledgeable, extremely helpful and kind. She spent extra time making sure we included all the options we loved and explained each thoroughly. The entire staff is great. The service department technician was knowledgeable and courteous, rare to find and everyone we met very professional. More

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Katie was delightful and amazing to work with. She made sure she met my needs for purchasing my vehicle 100% along the way. It was a pleasure for her to work with me and I will be back soon. She made sure she met my needs for purchasing my vehicle 100% along the way. It was a pleasure for her to work with me and I will be back soon. More

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I cannot say enough good things about my experience at Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both Lexus of Cleveland, especially working with Candice. This was not a simple car purchase—it was a complicated trade-in involving a title with both my name and my father’s name on it, I live 2 hours away and my dad lives in Thailand nine months out of the year. That meant coordinating signatures, documents, and conversations across a 12-hour time difference. Candice handled all of this with incredible kindness, patience, and dedication. She coordinated communication with my dad, sent pictures, stayed on top of every detail, and truly went above and beyond to make the process as smooth as possible. Ultimately, we weren’t able to complete the trade-in on time due to the title not being available—but despite that, the dealership honored the trade value they had promised anyway. That level of integrity and willingness to “jump through flaming hoops” for a customer is rare, and it meant everything to me. I also want to give a huge thank-you to Tori, who helped with the financial documents and title work, and Tom, who assisted behind the scenes with assessing the vehicle and other important details. The teamwork was seamless, and everyone I interacted with was warm, responsive, and genuinely invested in helping me. When I finally purchased the car, they made the moment feel truly special—pulling the car into the showroom and having employees come out clapping and celebrating. It didn’t feel transactional at all. I could tell they truly wanted the best for me, not just a sale. If you’re looking for a dealership that treats you like a person, not a number, Lexus of Cleveland—and especially Candice—is it. I’m incredibly grateful for this experience and would recommend them without hesitation. More

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