Sarah Klein

My wife and I were interested in a certified preowned Lexus UX and I saw one listed on the Lexus of Cleveland website. I called the dealership and was connected with Terry Ramey in Sales. After answeri Lexus UX and I saw one listed on the Lexus of Cleveland website. I called the dealership and was connected with Terry Ramey in Sales. After answering all of my questions, we scheduled an appointment to look at the car. In the meantime, Terry emailed me a CarFax report, window sticker, inspection report, and pricing sheet for me to review before the appointment. Terry couldn’t have been nicer and more knowledgeable. She answered all of our questions and took us for a test drive. Rik, the Finance Manager, popped in to answer questions we had about registration, titles, etc. The car was in excellent condition and met all of our needs. After a few minutes of discussion, we agreed on a price and inked the deal. Refreshingly, the initial asking price was fair, so there was no need for a lot of back-and-forth. Terry never left her office to talk to the sales manager. It was quick, straight-forward, and painless. We picked up the car the next day and were welcomed to Lexus of Cleveland family . We were literally welcomed, as in the entire staff gathering to give us a round of applause. Micah, from the service team, clearly explained all of the features of the car to us, and Chris (and Sarah) from Finance walked us through the document signing. All were great. After one last conversation with Terry, we were on our way. I would highly recommend Lexus of Cleveland to anyone looking to purchase an excellent vehicle from a dealership with an experienced and friendly team. More

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Sam in sales was wonderful to work with. The delivery experience of my new vehicle was very special. The delivery experience of my new vehicle was very special. More

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Sam was wonderful to work with. All the staff made my delivery experience special also. All the staff made my delivery experience special also. More

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David Kantor helped my immediately to locate the car of my dreams after my previous car got totaled. Very pleased. Sarah, who i signed papers with and Tysean, who reviewed with me the features of my my dreams after my previous car got totaled. Very pleased. Sarah, who i signed papers with and Tysean, who reviewed with me the features of my new car were also wonderful tto deal with Thank you More

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So, I got stuck with Christian Miller as my salesman. LOL! Love this guy!! He got me in a car I never thought I could get into and I am OBSESSED with it. Christian is top notch, knows his product very w LOL! Love this guy!! He got me in a car I never thought I could get into and I am OBSESSED with it. Christian is top notch, knows his product very well!!! He was a good time. I will go nowhere else!! He is my guy! Lexus of Cleveland is my dealership. Period! Shout out to Sarah and Tom too!!! Thank you both!! Love you guys! More

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Lexus of Cleveland treated me wonderfully and made my lease purchase a celebration! Everybody was very welcoming and professional. lease purchase a celebration! Everybody was very welcoming and professional. More

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I had an outstanding experience purchasing my NX350H. Worked with Candice Thomas and Sarah Klein. The team made everything easy, transparent, and stress‑free from start to finish. Everyone I worked with Worked with Candice Thomas and Sarah Klein. The team made everything easy, transparent, and stress‑free from start to finish. Everyone I worked with was friendly, knowledgeable, and truly focused on helping me find the right vehicle. I never felt rushed or pressured, and every question was answered clearly. I’m thrilled with my new car and extremely impressed with the level of service. The dealership offers a unique buying process in a beautiful, immaculate facility. Highly recommend this dealership to anyone looking for a great buying experience. More

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Top notch top to bottom. Far exceeded my expectations and i will recommend them to everyone I know Far exceeded my expectations and i will recommend them to everyone I know More

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Simon was professional, responsive, and helpful throughout the process, and Lexus of Cleveland made the experience welcoming, and easy from start to finish. throughout the process, and Lexus of Cleveland made the experience welcoming, and easy from start to finish. More

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This dealership is absolutely amazing! Pete has put together an amazing staff! My sales representative. Colin, was a very effective communicator and navigated a very complex route to secur Pete has put together an amazing staff! My sales representative. Colin, was a very effective communicator and navigated a very complex route to secure for me a 2026 LC 500 convertible inspiration series which included a trade-in of a 2021 LC 500 convertible inspiration series. Tom, went over the car thoroughly with a fine tooth comb in preparation for the next owner of the 2021. Dominique and his colleague washed the new car by hand before handing it over to me while Dave Weaver expedited the paperwork More

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