Calvin Jeong | Page 5

We had a less than 1-start experience. We brought our new lease in for a free oil change and maintanence. Despite having an appointment that was scheduled long in advance, the service depa We brought our new lease in for a free oil change and maintanence. Despite having an appointment that was scheduled long in advance, the service department was low on technicians, so they were not able to service the car. The service clerk was able to find a new appointment. When we brought the car back in, the technician broke one of the main fuses. Since they didn't have the part, they needed to keep the car since it wouldn't start without the fuse. The dealership couldn't give us a ride back home, so we ended up taking a ride share (which was ~$50). When we got a call to pick-up the car, I explicitly let the clerk know that we would come in on Sunday to pick-up the car. Again, I had to take a ride share (which as another ~$50). Once I arrived, I was informed that the service department was closed, so I had to take yet another ride share back home (another ~$50). To get back to the dealership, I needed to take a ride share again (you got it, ~$50), and I was finally able to pick-up my car. In all, I spent close to $200 for a free service. I sent an email to the service department manager and have not heard back. I'm so incredibly disappointed. I am highly unlikey to lease another Hyundai after this experience. More

by fonda2 Verified Customer Verified Customer

Report | Print

Excellent experience: From booking the service appointment from the app, to picking it up after service was done, It really was a seamless experience. My advisor was really outstanding. He wen appointment from the app, to picking it up after service was done, It really was a seamless experience. My advisor was really outstanding. He went above and beyond. Thanks! More

by nirvanamaya Verified Customer Verified Customer

Report | Print

A responsive and helpful team. Good, good, good, good, good, good, a, a, a, 15 words. Good, good, good, good, good, good, a, a, a, 15 words. More

by alexuaus Verified Customer Verified Customer

Report | Print

I purchased my Sonata Hybrid Plugin from SB Hyundai and very satisfied with my vehicle. My service advisor Jack Kim provides excellent service. I will continue to bring my car for service to SB Hyundai very satisfied with my vehicle. My service advisor Jack Kim provides excellent service. I will continue to bring my car for service to SB Hyundai because of Jack Kim. More

by CGYAMAKI Verified Customer Verified Customer

Report | Print

Service was quick and thorough. The service advisor kept me informed and up to date. I was called twice a day with updates and called after I picked up to check on the quality of se The service advisor kept me informed and up to date. I was called twice a day with updates and called after I picked up to check on the quality of service provided. More

by BEN@MARTINCHEVROLET.COM Verified Customer Verified Customer

Report | Print

Great customer service! Quick turnaround. Clean waiting room. Friendly staff. Welcoming environment. No complaints. Five star service. Quick turnaround. Clean waiting room. Friendly staff. Welcoming environment. No complaints. Five star service. More

by mark@lavecchia.com Verified Customer Verified Customer

Report | Print

I called ahead to alert the service personnel of my impending two drop off. The staff was ready to assiat me and handled my repair the same day. impending two drop off. The staff was ready to assiat me and handled my repair the same day. More

by CHAD.DECATUR Verified Customer Verified Customer

Report | Print

Service was fast and courteous car was returned to me in beautiful condition. Great experience beautiful condition. Great experience More

by skeasleyhome Verified Customer Verified Customer

Report | Print

In my recent visit to Hyundai, I had an exceptional experience with Calvin from the moment I asked him about what services were necessary to keep my car running smoothly. Calvin is always very attentiv experience with Calvin from the moment I asked him about what services were necessary to keep my car running smoothly. Calvin is always very attentive and knowledgeable with my car needs, and treats me like a VIP customer. During this particular visit, I wasn't feeling well, and I had to go to the doctor. Calvin showed empathy and made sure my car would be ready in time, even cleaning it up for me when I expressed my concerns. To ensure I had all the information I needed, he went above and beyond. He was gracious, patient, and genuinely cared about resolving my concerns. The most impressive aspect of their service was his proactive communication; they followed up to ensure I was completely satisfied with my purchase. He even provided helpful tips on how to make the most of my new car. Calvins professionalism and dedication turned what could have been an ordinary transaction into a memorable experience. I highly recommend Calvin for his outstanding customer service. I pass up multiple dealerships to come to South Bay Hyundai because I know I will be treated with dignity and respect. More

by Moore.chara Verified Customer Verified Customer

Report | Print

Great dealership. They really treat every customer with respect and kindness. No challenge is too big for them. They really treat every customer with respect and kindness. No challenge is too big for them. More

by alavin27 Verified Customer Verified Customer

Report | Print