Bryan Wyatt

Wyatt was really helpful in getting me schedules and serviced. He offered schedule options, gave me cost estimates, and communicated service updates. I know that my Ford will be serviced right and I fee serviced. He offered schedule options, gave me cost estimates, and communicated service updates. I know that my Ford will be serviced right and I feel the staff at Joe Machens Capital City Ford value my wife and me as customers. More

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Made a scheduled appointment 3 weeks in advancefor items that are on recall to include the back door latch. My vehicle was kept for two days I missed work and lost money for only one item to be fixed and my that are on recall to include the back door latch. My vehicle was kept for two days I missed work and lost money for only one item to be fixed and my door latch is still broken. Wyatt did not respond to text messages that he initiated as a way to get updates. When calling it was hard to get through and he never knew what was going on with my car or when it would be complete. For having a scheduled service 3 weeks in advance I would think customer service would have some kind of an idea of how long it would take, especially for standard recall items needing fixed. I will never trust this place again More

by kimberlyjoystrom Verified Customer Verified Customer

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Capital city ford has the absolute best sales team that I have ever bought from. From the salesman,sales manager and the F&I team. It was a pleasure to do business with these guys. have ever bought from. From the salesman,sales manager and the F&I team. It was a pleasure to do business with these guys. More

by one4speedon2wheels Verified Customer Verified Customer

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Went for automatic transmission oil and filter change. A couple days later the splash shield underneath the transmission came undone while traveling at night, during a storm and out of town. It appeared t A couple days later the splash shield underneath the transmission came undone while traveling at night, during a storm and out of town. It appeared the shield was not properly reinstalled. More

by kschie01 Verified Customer Verified Customer

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Bryan kept me informed in a timely manner. He also took care of a couple of recalls in addition to original reason for visit thus saving me additional visits. It was a very satisfying experien He also took care of a couple of recalls in addition to original reason for visit thus saving me additional visits. It was a very satisfying experience. More

by rumdo Verified Customer Verified Customer

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Bryan Wyatt kept me informed throughout the repair process. He also took care of a couple of recalls on truck during visit to save me additional trips. It was a very pleasant experience. process. He also took care of a couple of recalls on truck during visit to save me additional trips. It was a very pleasant experience. More

by rumdo Verified Customer Verified Customer

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I had a poor experience. I took a vehicle in for no sound for the radio and was told it would cost $1000 to fix. That is ridiculous. I took a vehicle in for no sound for the radio and was told it would cost $1000 to fix. That is ridiculous. More

by Dasommerer5 Verified Customer Verified Customer

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They are always professional and take care of business the best the can. We have been coming to the dealership for over 20 years. the best the can. We have been coming to the dealership for over 20 years. More

by WIGGLAWN Verified Customer Verified Customer

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No issues Wyatt was great communication was good came in under the est Will be back under the est Will be back More

by btbw1225 Verified Customer Verified Customer

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I brought it in for an oil change, tire rotation, and a recall. The $1100 bill was a surprise! I'm not even sure that they rotated the tires. The sheet said the tires look worn and will need replacing soon recall. The $1100 bill was a surprise! I'm not even sure that they rotated the tires. The sheet said the tires look worn and will need replacing soon. They are only 8 months old and we got them from you. More

by Gail.severance Verified Customer Verified Customer

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