Bryan Wyatt
Bryan Wyatt at Joe Machens Capital City Ford

Bryan Wyatt

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.4
59 Reviews
4.4

59 Reviews

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59 Reviews of Bryan Wyatt

June 16, 2026

Dealership Rating
Employee Rating

Did there job in a timely manner! On time was very informative about what they were doing! More

by Welcome2060
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Jun 17, 2026

Joe Machens Capital City Ford responded

Thank you for choosing us for your Ford Edge service. We’re glad Bryan and our team completed the work promptly and kept you informed each step of the way. We appreciate your feedback and look forward to assisting you again.

June 16, 2026

Dealership Rating
Employee Rating

They were marvelous in explaining the details about my car. Bryan was able to answer my questions after Google questions. More

by Luttle Lue
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Jun 16, 2026

Joe Machens Capital City Ford responded

We’re delighted Bryan provided clear details about your Ford Escape and answered every one of your questions. Thank you for sharing this feedback. We look forward to assisting you again.

June 13, 2026

Dealership Rating
Employee Rating

Wait for my car for four days instead of 2 days told! !! Not too happy More

by Krshuller
Recommend Dealer
No

Other Employees Tagged: Bryan Wyatt

Jun 17, 2026

Joe Machens Capital City Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you for your time, and hopefully, we can get to the bottom of this. GSM - Harold Love hlove@machens.com

June 13, 2026

Dealership Rating
Employee Rating

Not good. Had an appointment for an oil change and tire rotation. Took 3.5 hours. While numerous people got there after me and all were done with their oil cha More

by Bluzhokey
Recommend Dealer
No

Other Employees Tagged: Bryan Wyatt

Jun 17, 2026

Joe Machens Capital City Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. GSM - Harold Love hlove@machens.com

June 11, 2026

Dealership Rating
Employee Rating

I bought my F-150 in October of last year and 10 days after having the truck i had the air xxxx system mess up. They took my truck for 5 days and fixed the problem. The day after I picked it up the light More

by logston_steven
Recommend Dealer
No

Other Employees Tagged: Bryan Wyatt

Jun 17, 2026

Joe Machens Capital City Ford responded

Thank you, Steven, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

June 08, 2026

Dealership Rating
Employee Rating

It always takes longer to do the service than I think it should. Thank you. More

by danieljansen958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Joe Machens Capital City Ford responded

Thank you for your patience and your business. We truly appreciate your feedback.

June 06, 2026

Dealership Rating
Employee Rating

Got me in even though I didn’t have an appointment thanks a bunch. I appreciate it More

by BECKYKROLL348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

Joe Machens Capital City Ford responded

We’re glad we could fit your Ford Escape in without an appointment. Thanks for sharing your experience and drive safe!

June 04, 2026

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Employee Rating

At first Wyatt seemed helpful. However after a few days became unhelpful. Getting a rental car was a massive hassle and we still didn't get one. They couldn't recognize the problem More

by Fisheralan325
Recommend Dealer
No

Other Employees Tagged: Bryan Wyatt

Jun 10, 2026

Joe Machens Capital City Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

May 29, 2026

Dealership Rating
Employee Rating

The service people were great! The service time was good. The notifications for service is appropriate. More

by glorybee44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Joe Machens Capital City Ford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!

May 29, 2026

Dealership Rating
Employee Rating

My car was forgotten about until 4pm when my appointment was at 7:15am. Said parts would be ordered and car could be back in this week and have heard nothing. More

by mcquaide07
Recommend Dealer
No

Other Employees Tagged: Bryan Wyatt

Jun 04, 2026

Joe Machens Capital City Ford responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. GSM - Harold Love hlove@machens.com

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