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Michael Bateman
Michael Bateman at Joe Machens Capital City Ford

Michael Bateman

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.4
74 Reviews
4.4

74 Reviews

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74 Reviews of Michael Bateman

May 29, 2026

Dealership Rating
Employee Rating

The service people were great! The service time was good. The notifications for service is appropriate. More

by glorybee44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa Vander Griend, Adam Rodriguez, Ryen Hatfield, Eric Ahart, Mike Nowicki, Bryan Wyatt

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May 22, 2026

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Employee Rating

Everything went fine. No issues and fixed the same day. Ride service was great. Good! More

by F62GROVE
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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May 22, 2026

Joe Machens Capital City Ford responded

We’re glad Michael and our team provided same-day service on your Ford F-150 and that the ride service was convenient. Thanks for sharing your positive feedback. We look forward to helping with your Ford again.

May 22, 2026

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Employee Rating

Capital city ford has the absolute best sales team that I have ever bought from. From the salesman,sales manager and the F&I team. It was a pleasure to do business with these guys. More

by one4speedon2wheels
Recommend Dealer
Yes

Other Employees Tagged: Adam Rodriguez, Ryen Hatfield, Eric Ahart, Mike Nowicki, Bryan Wyatt

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May 22, 2026

Joe Machens Capital City Ford responded

It’s fantastic to hear our sales, management, and finance teams made your Ford purchase so enjoyable. We’re thrilled the process went smoothly and appreciate you sharing your experience. We look forward to assisting you again.

May 22, 2026

Dealership Rating
Employee Rating

Fair honest, polite, good people to work with Seven more words seems excessive one two More

by JOHNGSPONSEL
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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May 22, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting our team’s honesty, courtesy and professionalism during your F-250 service. We’re glad you found working with us straightforward. We appreciate your feedback and look forward to assisting you again.

May 19, 2026

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Employee Rating

It was good. Got us in and out at a fast turnaround Good service department More

by derek.eoff
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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May 19, 2026

Joe Machens Capital City Ford responded

Thank you for the five-star rating. It’s great to hear the service department provided a quick turnaround on your Lincoln Navigator. Michael and the service department look forward to assisting you again.

May 16, 2026

Dealership Rating
Employee Rating

Both Michael and the cashier were very courteous and professional. Machens is fortunate to have them. I was disappointed that Machens has went to AI to schedule appointments. My experience with the pers More

by Earl
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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May 18, 2026

Joe Machens Capital City Ford responded

Thank you, Earl, for your feedback and review! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Joe Machens Capital City Ford.

May 15, 2026

Dealership Rating
Employee Rating

They are always professional and take care of business the best the can. We have been coming to the dealership for over 20 years. More

by WIGGLAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

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May 15, 2026

Joe Machens Capital City Ford responded

Your loyalty over two decades means a great deal to our team. We’re pleased our service to your Lincoln has met your expectations. We look forward to welcoming you back for many more years to come.

May 09, 2026

Dealership Rating
Employee Rating

Didn't do what was supposed to be done. But still keep appointment. Like someone has time to make appointment for nothing. More

by JANETMORRIS11
Recommend Dealer
No

Other Employees Tagged: Michael Bateman

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May 14, 2026

Joe Machens Capital City Ford responded

We're sorry to hear about your experience, Janet, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. GSM - Harold Love hlove@machens.com

May 09, 2026

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Employee Rating

Prompt service and attention to communicating. The cost for the 20,000 mile service was very reasonable. More

by STEVE.RAINES
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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May 09, 2026

Joe Machens Capital City Ford responded

We’re pleased to hear our team provided prompt service and kept you informed throughout your 20,000-mile maintenance on your Ford F-150. It’s great to know you found our service pricing fair. Thank you for sharing your experience, and we look forward to servicing your F-150 again.

May 08, 2026

Dealership Rating
Employee Rating

It was ok Not a lot of communication dropped my car off at 7 in the morning and by 1 in the afternoon they still hadn't looked at it yet and I had made an appointment for service More

by ninerfan201
Recommend Dealer
No

Other Employees Tagged: Michael Bateman

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May 14, 2026

Joe Machens Capital City Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

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