Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
145 Reviews
4.7

145 Reviews

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145 Reviews of Ryen Hatfield

June 08, 2026

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Employee Rating

It always takes longer to do the service than I think it should. Thank you. More

by danieljansen958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Joe Machens Capital City Ford responded

Thank you for your patience and your business. We truly appreciate your feedback.

June 06, 2026

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Employee Rating

excellent. i am in a wheelchair that needs to be taken out and put back into my truck. it was done for me with professional expertise. thank you More

by clanwilson4557
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Jun 06, 2026

Joe Machens Capital City Ford responded

Thank you for sharing how we assisted with moving your wheelchair in and out of your Ford Maverick. Ryen and our team are glad to hear the process was handled with care and expertise. Let us know if we can assist you again.

June 06, 2026

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Employee Rating

excellent. i am in a wheelchair that needs to be taken out and put back into my truck. it was done for me with professional expertise. thank you More

by clanwilson4557
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Jun 06, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your experience. We’re glad our technicians could handle your wheelchair with care and expertly assist with your Ford.

June 06, 2026

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Employee Rating

Got me in even though I didn’t have an appointment thanks a bunch. I appreciate it More

by BECKYKROLL348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

Joe Machens Capital City Ford responded

We’re glad we could fit your Ford Escape in without an appointment. Thanks for sharing your experience and drive safe!

June 04, 2026

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I was charged 2 extra services I had no knowledge of until I reviewed the receipt. I wasn't told they don't use Motorcraft coolant and given the option to not have the service done until after the job w More

by tramainecarr2010
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

Jun 10, 2026

Joe Machens Capital City Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you. GSM - Harold Love hlove@machens.com

June 02, 2026

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Employee Rating

Good service long wait on a simple scheduled service. Just needed a tire checked for air leak. More

by DCRANNIK
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Jun 07, 2026

Joe Machens Capital City Ford responded

Thanks for sharing about your experience with Joe Machens Capital City Ford. We appreciate your business and hope to see you again soon!

June 02, 2026

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Employee Rating

They made the improvements on my car in record time. Ryren Hatfield kept me informed and helped me get going. I was very pleased with the service. More

by hazeldrea
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Jun 02, 2026

Joe Machens Capital City Ford responded

Thank you for noting how swiftly the improvements on your Ford Edge were completed. We’re glad Ryen kept you informed every step of the way. We look forward to assisting you again.

June 01, 2026

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Employee Rating

Great communication, quick and thorough. I had an excellent experience with Joe Machens Capital ford. Ryen Hatfield was a God send. Thank you so much!!! More

by Nebony63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting our clear communication and swift work. We’re glad Ryen helped make your Ford servicing so thorough and efficient. We appreciate you sharing your feedback.

June 01, 2026

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Employee Rating

Quick to get an appointment and everything went as scheduled. I received very good service as usual. More

by cathy, 2018
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Jun 02, 2026

Joe Machens Capital City Ford responded

Thank you for noting how smoothly scheduling went and for trusting our Ford service. Ryen is delighted everything went as planned and that you received the care you expect. We appreciate your continued business.

May 30, 2026

Dealership Rating
Employee Rating

Every aspect was great. They kept me updated and informed. Carla P was the cashier. She was fun and pleasant to interact with. A+ on everything. More

by HUNTEK
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 30, 2026

Joe Machens Capital City Ford responded

Thank you for the glowing feedback about your Ford F-150 service. It’s great that you felt informed every step of the way, and Ryen will be happy to know you enjoyed interacting with our cashier. We appreciate the A+ rating and your support.

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