Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 2

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
138 Reviews
4.7

138 Reviews

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138 Reviews of Ryen Hatfield

May 20, 2026

Dealership Rating
Employee Rating

They were ready for me at the appointed time and the work completed in acceptable time. More

by edprenavo
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 20, 2026

Joe Machens Capital City Ford responded

We appreciate you noting that our team was prepared at your appointment time and that your F-150 was serviced quickly. Ryen will be pleased to hear your comments, and we hope to assist you again soon.

May 27, 2026

edprenavo responded

Very satisfying visit.

May 19, 2026

Dealership Rating
Employee Rating

Over all pretty good. Ryan has excellent customer service skills And he is always very pleasant More

by velmasteinman
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 19, 2026

Joe Machens Capital City Ford responded

Thank you for trusting us with your Ford Mustang service and for highlighting Ryen’s outstanding customer service and pleasant demeanor. We appreciate your five-star rating and look forward to assisting you again.

May 16, 2026

Dealership Rating
Employee Rating

The whole experience was great! ! Ryen Hatfield explained everything in detail what my vehicle needed. I will definitely be Back for the continued maintenance on my vehicle. More

by Nebony63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2026

Joe Machens Capital City Ford responded

It’s fantastic to hear that Ryen provided clear explanations of your Ford Explorer’s service needs. We appreciate your trust and look forward to supporting your continued maintenance.

May 15, 2026

Dealership Rating
Employee Rating

They take care of me every time! Top shelf all the way. Keep it up More

by tracyjepple
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 15, 2026

Joe Machens Capital City Ford responded

Thank you for continuing to bring your Ford EcoSport to us. Ryen is thrilled to hear our service met your expectations. We look forward to keeping your vehicle in top condition.

May 14, 2026

Dealership Rating
Employee Rating

My experience was very pleasant and time efficient I will be returning for my future services More

by SKIPPER16213
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 15, 2026

Joe Machens Capital City Ford responded

Thank you for noting how pleasant and time-efficient your visit was. Ryen and our team are glad to have serviced your Ford F-150, and we’re ready to help with your future maintenance.

May 14, 2026

Dealership Rating
Employee Rating

Great Service and follow up was amazing and the bill came out lower than he quoted More

by btbw1225
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 14, 2026

Joe Machens Capital City Ford responded

It’s wonderful to hear that Ryen delivered excellent service and follow up on your Pontiac. We’re pleased the final cost was even lower than anticipated. Let us know if there’s anything else we can do.

May 12, 2026

Dealership Rating
Employee Rating

Ryen was very helpful, but wasn’t sure on how their glass and body people worked. By the time we were done, I had a different person try to help me with glass repair or replacement and the body work. Joe M More

by KJOHN1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 16, 2026

Joe Machens Capital City Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. GSM - Harold Love hlove@machens.com

May 10, 2026

Dealership Rating
Employee Rating

Perfect ? ????????????????????????????????????????? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? More

by KIMBRESTER
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 10, 2026

Joe Machens Capital City Ford responded

Knowing your Ford F-150 service was flawless makes our day. Thank you for the five-star rating. We look forward to assisting you again.

May 08, 2026

Dealership Rating
Employee Rating

I always have both our vehicles serviced by Machens. I trust the quality of their work and their professionalism. More

by Earl
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 08, 2026

Joe Machens Capital City Ford responded

Thank you for trusting us with the service for both of your vehicles. It’s rewarding to know you have confidence in the work done on your Ford Fusion and our professional approach. Ryen and our team look forward to helping you again.

May 07, 2026

Dealership Rating
Employee Rating

ty to all crew who wored on my f-150 love my t4ruck n staff ty to all More

by master_hippy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

Joe Machens Capital City Ford responded

It’s great to hear you’re loving your Ford F-150 after our team worked on it. We’re glad the staff could help. Feel free to reach out whenever you need us again.

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