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Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick | Page 10

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.8
241 Reviews

Industry Experience

25 yrs, 2 mos

4.8

241 Reviews

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241 Reviews of Bruce Carrick

May 21, 2025

Dealership Rating
Employee Rating

Generally good, friendly service with comfortable waiting area. People aren’t very good about getting back to you sometimes when they promised to call. More

by floydbretzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Miguel Mazaba , Kirsten Jones, DONTARIO PALMER

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May 21, 2025

Russ Darrow Metro Mazda responded

Thanks, Floyd, for sharing about your experience with Russ Darrow Metro Mazda. We do apologize for the lack of communication and will be speaking to our team regarding this. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

May 20, 2025

Dealership Rating
Employee Rating

Great customer service was provided, but there are no more comments. For me to add More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

May 18, 2025

Dealership Rating
Employee Rating

Bruce was very helpful and explained what was needed and kept me informed of progress. I appreciate the technician’s work and video. More

by JONNI.PENNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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May 18, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

May 10, 2025

Dealership Rating
Employee Rating

I always get great service at Russ Darrow Metro Mazda. Everyone is friendly, knowledgeable, and service is efficient. More

by MALLISON93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba , Kirsten Jones

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May 10, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

May 09, 2025

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Employee Rating

The were very accommodating to get my car one day. With great costomer service and keeping me informed More

by Nevelsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Miguel Mazaba , Kirsten Jones

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May 09, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

May 02, 2025

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Employee Rating

Very helpful! Made you feel that they wanted to do their best. I will come back. More

by stelter6604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Rueth

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May 02, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

April 26, 2025

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Employee Rating

Very easy to make an appointment and they have a nice waiting area. Would definitely go back. Bruce was friendly and helpful. More

by Libby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Apr 26, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

April 23, 2025

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Employee Rating

Always prompt, courteous, and efficient. Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient! More

by analogkid802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd , Kirsten Jones

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Apr 23, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

April 22, 2025

Dealership Rating
Employee Rating

Right after my oil change I got 1 mine up the road and was stranded on the hwy for an hour waiting for a tow. The service department made it right and fixed the repair but I did hot have a good afternoon. More

by KERIJEWELL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba , DONTARIO PALMER

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Apr 22, 2025

Russ Darrow Metro Mazda responded

Keri, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda. We look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

April 22, 2025

Dealership Rating
Employee Rating

Its my 3rd time here and the service advisors were great. Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watc More

by VALBROWN64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd , Kirsten Jones

Report | Print
Apr 22, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

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