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Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda
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Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
147 Reviews

Industry Experience

24 yrs, 2 mos

4.8

147 Reviews

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147 Reviews of Bruce Carrick

April 26, 2025

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Employee Rating

Very easy to make an appointment and they have a nice waiting area. Would definitely go back. Bruce was friendly and helpful. More

by Libby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Apr 26, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

April 23, 2025

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Employee Rating

Always prompt, courteous, and efficient. Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient! More

by analogkid802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones, Nick Mudd

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Apr 23, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

April 22, 2025

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Employee Rating

Right after my oil change I got 1 mine up the road and was stranded on the hwy for an hour waiting for a tow. The service department made it right and fixed the repair but I did hot have a good afternoon. More

by KERIJEWELL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba, DONTARIO PALMER

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Apr 22, 2025

Russ Darrow Metro Mazda responded

Keri, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda. We look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

April 22, 2025

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Its my 3rd time here and the service advisors were great. Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watc More

by VALBROWN64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones, Nick Mudd

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Apr 22, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

April 21, 2025

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I had very quick service and great communication. The inspection video is a nice touch as well. More

by Zhaefner58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

April 20, 2025

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Employee Rating

They are always friendly and professional. I have purchased my last 2 vehicles from Russ Darrow Metro Mazda and will never go anywhere else. More

by ghuth0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones , Eric

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Apr 20, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

April 19, 2025

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Employee Rating

The number one and only reason I keep my Mazda and get service here is because of the Outstanding service Bruce Carrick provides! More

by BURTON.JAMES.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

April 19, 2025

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Employee Rating

The service I received at the dealership was seamless. Very friendly and always willing to accommodate.Thank you More

by shermane_p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

April 10, 2025

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Employee Rating

I have no complaints. I’m always greeted in a friendly and helpful manner. I receive quick appointments and great service, and the service video always shows what was do More

by gmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jalen Moore, Nick Mudd, Miguel Mazaba , Kevin Cameron

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Apr 10, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

April 09, 2025

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Employee Rating

There is no other place I would go to get work done. They are the best! More

by STANMOORE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jalen Moore, Stanley Moore

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Apr 09, 2025

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

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