Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.8
205 Reviews

Industry Experience

24 yrs, 7 mos

4.8

205 Reviews

Write a Review

205 Reviews of Bruce Carrick

October 23, 2025

Dealership Rating
Employee Rating

They did a nice job and kept me informed. Don’t know what else to ssy More

by WMANDEL312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Rueth

Report | Print
Oct 23, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

October 19, 2025

Dealership Rating
Employee Rating

As always Bruce was very helpful. A+++++ to Bruce and the team who did the oil change. More

by ALLEN_FEDERICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 19, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

October 07, 2025

Dealership Rating
Employee Rating

The service was quick. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. More

by daronmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robyn ODonnell, Stan Moore, Noah Matson, Justin Pues, Nick Mudd, Santana Flower, Tim Scott, Elmedin Smajic, Ryan Zima

Report | Print
Oct 07, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

September 28, 2025

Dealership Rating
Employee Rating

Bruce is very helpful and knowledgeable. The whole encounter was very positive and easy to do. More

by lynderig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Rueth

Report | Print
Sep 28, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

September 28, 2025

Dealership Rating
Employee Rating

I receive excellent service from Darrow Mazda. I just bought my third Mazda from them. More

by SCHECK5227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Matson, Nathan Zoesch

Report | Print
Sep 28, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

September 27, 2025

Dealership Rating
Employee Rating

Bruce was an awesome guy and did a great job handling my issue, management of this franchise however is a joke. Wouldnt reccomend buying anything used from here. More

by DEVLINBATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jalen Moore, Stan Moore, Justin Pues

Report | Print
Oct 01, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

September 21, 2025

Dealership Rating
Employee Rating

I love this dealership it's the best I've seen in my life people are great snacks great beverage great cleanest great and most of all service department great 10 out of 10 Bruce is the greatest I've been dea More

by Lavetia Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones, Nick Mudd

Report | Print
Sep 21, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

September 05, 2025

Dealership Rating
Employee Rating

They were professional and took care of my car’s issues right there. I would recommend them to others. More

by michaelr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirsten Jones, Nick Mudd, Zoe DeRose , Quintin Neal

Report | Print
Sep 05, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

September 01, 2025

Dealership Rating
Employee Rating

The service & gratitude I received (especially from Nick) was worth while. I was greeted very warmly, well updated, & all my concerns & questions were answered. I also was able to get in & out faster than More

by A A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Report | Print
Sep 01, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

August 30, 2025

Dealership Rating
Employee Rating

The number one and only reason I keep my Mazda is Bruce Carrick. He is the best person I have come across! He follows up on the service that is and had been performed on the vehicle! More

by BURTON.JAMES.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 30, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

1
2
...
21

Dealership Inventory (158 Vehicles)

used 2025 Mazda CX-5 car, priced at $27,340
2025 Mazda CX-5
used
Polymetal Gray Metallic exterior
Automatic
All-wheel Drive
$27,340
View Details
new 2025 Mazda CX-30 car, priced at $26,497
2025 Mazda CX-30
new
Ceramic Metallic exterior
Automatic
All-wheel Drive
$26,497
View Details
used 2020 Ford Escape car, priced at $12,250
2020 Ford Escape
used
Blue Metallic exterior
Automatic
All-wheel Drive
$12,250
View Details
new 2025 Mazda CX-50 car, priced at $37,613
2025 Mazda CX-50
new
Polymetal Gray Metallic exterior
Automatic
All-wheel Drive
$37,613
View Details
new 2025 Mazda CX-30 car, priced at $26,881
2025 Mazda CX-30
new
Machine Gray Metallic exterior
Automatic
All-wheel Drive
$26,881
View Details
new 2025 Mazda Mazda3 car, priced at $27,750
2025 Mazda Mazda3
new
Snowflake White Pearl Mica exterior
Automatic
Front-wheel Drive
$27,750
View Details
View All Inventory