Brittany Martin | Page 4

My experience was satisfactory. I was able to schedule a date and time that worked well for me. I received a software update that extended my stay. Problem I experienced was when I I was able to schedule a date and time that worked well for me. I received a software update that extended my stay. Problem I experienced was when I drove my car home it responded differently. I looked at the driving modes, the dial was grayed out all around. I drove the car home and called the dealership. I turned off the car and discussed the issue. When I turned the car back on the dial was lit and functioning. Haven’t had any problems since. More

by editmetoo Verified Customer Verified Customer

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I asked several times for a breakdown of the number they put on the paper. Why aren’t the taxes listed? Well you know the price of the car so if you calculate you can see this final number is the tax added. put on the paper. Why aren’t the taxes listed? Well you know the price of the car so if you calculate you can see this final number is the tax added. So nothing else? I asked many many many times. This is my out the door price? Yes yes yes. They told me. Until I sat with Gerard the finance guy. They know I had to leave at 3 PM - I said if there isn’t enough time, I’ll be happy to come back in the morning. I already left the deposit. There was plenty of time they told me. And of course he doesn’t call me in until 2:45. Conveniently I am in a rush. Suddenly there are many extra fees bringing my total about 4-5 thousand more. I complained, asked if there was a video camera to go back to- and then he took off some of the fees. Then the salesman came in to apologize as if he was completely shocked. Don’t tell me it wasn’t a well played plan. I have shared this sneaky approach with many many co workers in the area- I am sure they will not be visiting this store. I bought the car but have buyers remorse. I should have called off the deal and went to another more honest dealer. More

by michelebarcia Verified Customer Verified Customer

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Very happy with service and technicians. The service was very well done. I will be bringing my vehicle back fir next service. The service was very well done. I will be bringing my vehicle back fir next service. More

by email97 Verified Customer Verified Customer

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My experience with the service department was excellent. The shop is spotless and organized. The waiting area is nice with plenty of seating. They were prompt and ready for me at my appointment time. I will The shop is spotless and organized. The waiting area is nice with plenty of seating. They were prompt and ready for me at my appointment time. I will definitely bring my vehicle back here for future service. More

by sambukis24 Verified Customer Verified Customer

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True professionalism very quick turn around most of time there for 2 plus hours for oil change was there 1 and half hours there for 2 plus hours for oil change was there 1 and half hours More

by JEFFKEIM20 Verified Customer Verified Customer

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Your service was very good as usual. Setting the appointment both online and on the phone was terrible. Online didn’t accept my password, inquiry o4 appointment. Soooo! I decided to be m Setting the appointment both online and on the phone was terrible. Online didn’t accept my password, inquiry o4 appointment. Soooo! I decided to be my age and called. For two days I was transferred to Tom, who I later learned was the manager, left my number with an explanation of simply wanting to make an appointment. On the third day, I called again, twice. Th3 firs5 time I connected with a human. She indicated the service coordinato4 was out to lunch. Took my phone and promised a callback. NOT. Called back and f8nally connected, and service was for a week later. Ridiculous. Now that said a week later everything went as expected. Lennie, was my advisor and followed through to my vehicle pick up. He just never told me if my recall was done. I like the place, service and people but if they are too busy, then stop texting and emailing me to come for service. Which my last point is to update the vehicles you service. I only have 11710 miles on the vehicle. My 20000 will be my next visit due, so I would appreciate less contact until that point. More

by SALDE1 Verified Customer Verified Customer

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Hyundai was very efficient. And did everything in a timely manner. The person greeting me at the front was very hospitable. And did everything in a timely manner. The person greeting me at the front was very hospitable. More

by Edwardcelona Verified Customer Verified Customer

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Horrible dealership. My car has the extended warranty for white peeling. They are not organized at all.. I got photos taken of where its peeling then a month went by and My car has the extended warranty for white peeling. They are not organized at all.. I got photos taken of where its peeling then a month went by and they didn’t contact me about when it would be fixed. I had to follow up and they again didn’t know what they were doing. I finally got an appt & then they cancelled it on me randomly 2 weeks prior to it claiming the bodyshop was backed up & I’d have to wait months for a new appt. In the past when I did get my car repainted there, they got paint all over, inside my car and were giving me issues about it. Fully unorganized and I would recommend going elsewhere for your Hyundai issues. More

by EMILY.N.FORTE24 Verified Customer Verified Customer

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Jack Pena, salesperson, was really outgoing and made us feel comfortable. Staff was very friendly and attentive. feel comfortable. Staff was very friendly and attentive. More

by MICHAEL.DANTONE Verified Customer Verified Customer

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To say that this dealership does not go out of its way to help its customer is an understatement they go over and above anything you ask, they are there. I gotta tell you I’ve been buying cars for 30 years p help its customer is an understatement they go over and above anything you ask, they are there. I gotta tell you I’ve been buying cars for 30 years probably one of the best dealerships to work with on Long Island. The staff the managers the finance guys they really really try to make a deal and work with you with any obstruction that hits them they overcome very proud owner of a new palisade very happy with it and I look for a Long future of Buying Hyundai. What a car company what a car what a staff highly recommend them More

by THE5GIOS Verified Customer Verified Customer

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