Brittaney Quick | Page 11

Very kind and professional Never any trouble scheduling an appointment for what few service needs I’ve had over the years an appointment for what few service needs I’ve had over the years More

by EBELCHRIS Verified Customer Verified Customer

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I had a wonderful experience at BMW of Westlake. Kevin was helpful and polite. He explained everything thoroughly and answered all my questions clearly and quickly. All staff that assisted me was mo Kevin was helpful and polite. He explained everything thoroughly and answered all my questions clearly and quickly. All staff that assisted me was more than competent and courteous. I will be using Westlake BMW going forward for all my future car needs on my BMW. More

by LILLYBION Verified Customer Verified Customer

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My service appointment was great, met at the door and quickly proceeded. Kevin was friendly and very knowledgeable! All work was completed exactly as planned and in less time than expected. quickly proceeded. Kevin was friendly and very knowledgeable! All work was completed exactly as planned and in less time than expected. More

by PATTYSTROUSE Verified Customer Verified Customer

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I can’t say enough about the exceptional service team at BMW Westlake, especially Brittaney Quick. She makes every visit seamless from start to finish — clear communication, no surprises, and true professio BMW Westlake, especially Brittaney Quick. She makes every visit seamless from start to finish — clear communication, no surprises, and true professionalism. Brittaney consistently goes above and beyond — she even responded to my email at 5:36 a.m. on her day off, just to make sure everything was handled smoothly. That kind of dedication is rare these days and speaks volumes about how much she cares about her customers. Every interaction feels effortless: scheduling is easy, updates are timely, and I always leave confident that my car was cared for by experts. Simply put, this is the best BMW service experience in Northeast Ohio. Highly recommend Brittaney and the entire BMW Westlake service team — they’ve set the bar for what premium service should look like. More

by STEVENSMITH1 Verified Customer Verified Customer

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Great service, great communication, thorough and complete workmanship. My X5 is 9 years old and they have done all the work on it over that period and kept it running great. workmanship. My X5 is 9 years old and they have done all the work on it over that period and kept it running great. More

by JEFF.STEED Verified Customer Verified Customer

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The service department worked quickly and efficiently to pick up my car and have it serviced. pick up my car and have it serviced. More

by srz338 Verified Customer Verified Customer

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The service department did a really nice job of scheduling my appointment. Matt, the service manager, also did a nice job of walking me through the results from my inspection. scheduling my appointment. Matt, the service manager, also did a nice job of walking me through the results from my inspection. More

by DRDAVEM1943 Verified Customer Verified Customer

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Professional service as usual. Everyone was informative and friendly with no hiccups or surprises. It’s a pleasure to get service at bmw of Westlake. Everyone was informative and friendly with no hiccups or surprises. It’s a pleasure to get service at bmw of Westlake. More

by NICKSTEINBAUER Verified Customer Verified Customer

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Fixed my squeeky brakes fairly quick. Unfortunately it was very expensive, hope next repair is less expensive. Unfortunately it was very expensive, hope next repair is less expensive. More

by UNIMARK2 Verified Customer Verified Customer

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Very prompt on information Great videos to show what was done and what needs to be done very clean detailed car when picked up done and what needs to be done very clean detailed car when picked up More

by ALLENBERNA Verified Customer Verified Customer

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