Briana Hernandez | Page 4

Mazda of Elk Grove responded

Hi Steve, thank you for bringing this to our attention. We’re very sorry to hear about your experience, especially having to pull over shortly after leaving—that’s understandably concerning. We also sincerely apologize that your tire rotation appears to have been missed despite being requested and documented. That’s not the level of care or attention to detail we strive for. Your safety is our top priority, and we’d like to make this right as soon as possible. Please contact us directly at bhocter@drivefamilyfirst.com so we can inspect your vehicle, address the tire concern, and ensure everything is handled properly. We truly appreciate your feedback, as it helps us improve our processes and prevent situations like this in the future.

Mazda of Elk Grove responded

Thank you for the 5-stars! We strive to create an attentive and transparent experience for our customers through our services, so we're glad we can provide that for you with our video inspections and amazing team. We truly appreciate your loyalty and look forward to taking care of your Mazda for many miles to come!