Brian Watkins

The Charging Station Disaster My dealership referred me to Acura Home Electric (AHE) for the installation, but the process never materialized. The subcontractor assigned to the job, Electrum and Tech City, to Acura Home Electric (AHE) for the installation, but the process never materialized. The subcontractor assigned to the job, Electrum and Tech City, failed to follow up and get the permits needed, and after a month and a half of waiting, I finally reached them—only to discover they weren’t even aware of my work order! I assumed we were waiting for permits, but we hadn’t even reached that stage yet. This makes me hesitant to go with them and hand over $11,000 for installation. Dealership Support Vanished After the Sale Given the situation, I requested to switch from the home charging station to a portable charger instead. I made this request through the sales manager at Nielo Acura, but rather than helping, he dismissed my concern, claiming I had already discussed the matter with Angela and that it was resolved. "There is nothing he can do to help me. "That was far from the truth and I just wanted to switch from the home charging station to having the portable charger. This dealership left me feeling abandoned as soon as the purchase was finalized. Their support and professionalism vanished after the sale. The sales manager even made it seem like I was lying about the unresolved issue. Final Thoughts This experience has left a bad taste in my mouth, and I will never buy from this dealership again. I’ll be taking my business elsewhere—somewhere that values customers before AND after the sale. More

Report | Print

Nilo Acura was a pleasure to work with while purchasing my dream car. They were eager to please. my dream car. They were eager to please. More

by SUZANNE.CISSNA Verified Customer Verified Customer

Report | Print

Great experience. This is my third car from Lance and this dealership. They made the car buying experience painless. This is my third car from Lance and this dealership. They made the car buying experience painless. More

by JOE CANCHOLA Verified Customer Verified Customer

Report | Print

Everyone that I interacted with were friendly and patient with me as I went through my car buying decision. They were willing to negotiate and provided me with plenty of options to choose from. with me as I went through my car buying decision. They were willing to negotiate and provided me with plenty of options to choose from. More

by R.MORIOKA Verified Customer Verified Customer

Report | Print

The price we were quoted was increased by $5000 . I almost walked out, I didn't like the fact that the price changed from outside to inside. I did like Chris. I almost walked out, I didn't like the fact that the price changed from outside to inside. I did like Chris. More

by THOMASSONROBERT Verified Customer Verified Customer

Report | Print

Chris was able to hold the car for me until I got to the dealership and when I got there, the buying experience was easy. Thank you Niello Acura! dealership and when I got there, the buying experience was easy. Thank you Niello Acura! More

by ALFREDOW1 Verified Customer Verified Customer

Report | Print

Good customer service . Beautiful cars 10/10 I would definitely recommend. I love my new car Beautiful cars 10/10 I would definitely recommend. I love my new car More

by TORITINITALI Verified Customer Verified Customer

Report | Print

Wayne and Mike were very warm towards us. They made the purchasing process very smooth and helped us purchase a car within a timely manner. They were both very transparent with us and made su They made the purchasing process very smooth and helped us purchase a car within a timely manner. They were both very transparent with us and made sure that we knew everything that was going on. More

by Vikas Verified Customer Verified Customer

Report | Print

Both Arty and Brian were courteous, professional and thorough while getting this lease deal closed. thorough while getting this lease deal closed. More

by HSINGH_SF Verified Customer Verified Customer

Report | Print

Attentive, respectful and willing to come to an agreement. I would do business again with this dealership. agreement. I would do business again with this dealership. More

by RUBYSALAZAR24 Verified Customer Verified Customer

Report | Print