Brian Watkins

Jonathan was great and helped me get a deal that I could not refuse. I was on a time crunch and the whole team worked quickly to get me out the door as soon as possible which was greatly appreciated. not refuse. I was on a time crunch and the whole team worked quickly to get me out the door as soon as possible which was greatly appreciated. More

by BFATIGATO Verified Customer Verified Customer

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We've been long time customers of Niello, Daniel Johnson provided excellent service before, during and after the sale! He stayed very late making sure our new car was in perfect condition and helped me wit provided excellent service before, during and after the sale! He stayed very late making sure our new car was in perfect condition and helped me with the initial settings. Mike from Finance was also very helpful and did his best to expedite the paperwork. Brian has helped us with the past 6-7 cars from Acura, and has show us that he cares. More

by BERT.BUSTAMANTE Verified Customer Verified Customer

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Wonderful customer service! Even send a wonderful video of the car we discussed! Went over and beyond! Thank you! Even send a wonderful video of the car we discussed! Went over and beyond! Thank you! More

by KARENPHOONG Verified Customer Verified Customer

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The Charging Station Disaster My dealership referred me to Acura Home Electric (AHE) for the installation, but the process never materialized. The subcontractor assigned to the job, Electrum and Tech City, to Acura Home Electric (AHE) for the installation, but the process never materialized. The subcontractor assigned to the job, Electrum and Tech City, failed to follow up and get the permits needed, and after a month and a half of waiting, I finally reached them—only to discover they weren’t even aware of my work order! I assumed we were waiting for permits, but we hadn’t even reached that stage yet. This makes me hesitant to go with them and hand over $11,000 for installation. Dealership Support Vanished After the Sale Given the situation, I requested to switch from the home charging station to a portable charger instead. I made this request through the sales manager at Nielo Acura, but rather than helping, he dismissed my concern, claiming I had already discussed the matter with Angela and that it was resolved. "There is nothing he can do to help me. "That was far from the truth and I just wanted to switch from the home charging station to having the portable charger. This dealership left me feeling abandoned as soon as the purchase was finalized. Their support and professionalism vanished after the sale. The sales manager even made it seem like I was lying about the unresolved issue. Final Thoughts This experience has left a bad taste in my mouth, and I will never buy from this dealership again. I’ll be taking my business elsewhere—somewhere that values customers before AND after the sale. More

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Nilo Acura was a pleasure to work with while purchasing my dream car. They were eager to please. my dream car. They were eager to please. More

by SUZANNE.CISSNA Verified Customer Verified Customer

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Great experience. This is my third car from Lance and this dealership. They made the car buying experience painless. This is my third car from Lance and this dealership. They made the car buying experience painless. More

by JOE CANCHOLA Verified Customer Verified Customer

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Everyone that I interacted with were friendly and patient with me as I went through my car buying decision. They were willing to negotiate and provided me with plenty of options to choose from. with me as I went through my car buying decision. They were willing to negotiate and provided me with plenty of options to choose from. More

by R.MORIOKA Verified Customer Verified Customer

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The price we were quoted was increased by $5000 . I almost walked out, I didn't like the fact that the price changed from outside to inside. I did like Chris. I almost walked out, I didn't like the fact that the price changed from outside to inside. I did like Chris. More

by THOMASSONROBERT Verified Customer Verified Customer

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Chris was able to hold the car for me until I got to the dealership and when I got there, the buying experience was easy. Thank you Niello Acura! dealership and when I got there, the buying experience was easy. Thank you Niello Acura! More

by ALFREDOW1 Verified Customer Verified Customer

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Good customer service . Beautiful cars 10/10 I would definitely recommend. I love my new car Beautiful cars 10/10 I would definitely recommend. I love my new car More

by TORITINITALI Verified Customer Verified Customer

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