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Brian Roush

Overview Reviews (17) Inventory (151)

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Brian Roush

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Brian Roush

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

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4.9

17 Reviews

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

Overview Reviews (17) Inventory (151)

Dealership Experience

6 mos

Industry Experience

10 yrs

Languages Spoken

English

4.9

17 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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17 Reviews of Brian Roush

March 03, 2025

Dealership Rating

Employee Rating

Brian is a true professional and an asset to Acura of Berlin. The world needs more people to understand what customer service is. Thank you Brian Berlin. The world needs more people to understand what customer service is. Thank you Brian More

by jrlcwl

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 03, 2025 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

February 27, 2025

Dealership Rating

Employee Rating

Great Intake process, great customer-first approach. Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance so Grateful for Brian's input and his help today resolving a technical issue with my wife's MDX. We'll be back for additional scheduled maintenance soon. We've had a great experience with this dealership all along. More

by JStarratt

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 28, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear that Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

February 27, 2025

Dealership Rating

Employee Rating

Very friendly and knowledgeable. Waiting room was nice. The service was very fast and efficient. Very pleasurable experience and no complaints. Waiting room was nice. The service was very fast and efficient. Very pleasurable experience and no complaints. More

by Craig Trujillo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 28, 2025 -

Acura of Berlin responded

Thank you so much for your excellent review, Craig! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

February 18, 2025

Dealership Rating

Employee Rating

Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you More

by Tompolkowski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy

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Feb 18, 2025 -

Acura of Berlin responded

Thank you, Tom, for taking the time to share your thoughts on working with Brian and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

February 16, 2025

Dealership Rating

Employee Rating

Good experience they got me in and out and they corrected their error. Until next time their error. Until next time More

by Nyce468

Verified Customer

Recommend Dealer

Yes

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Feb 17, 2025 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

February 14, 2025

Dealership Rating

Employee Rating

Clean facility. Prompt Service. Friendly staff. Have been coming to Acura of Berlin for years. Prompt Service. Friendly staff. Have been coming to Acura of Berlin for years. More

by BEAJORDAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 16, 2025 -

Acura of Berlin responded

Bea, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

February 09, 2025

Dealership Rating

Employee Rating

Brian was courteous, friendly, called and explained the issues, and the fixes. He's an asset to the dealership. issues, and the fixes. He's an asset to the dealership. More

by MICHELLE99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 10, 2025 -

Acura of Berlin responded

Michelle, Thank you so much for your kind words for Brian, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

January 31, 2025

Dealership Rating

Employee Rating

Dealer completed both recalls on MDX without difficulty and were very professional. Very easy process. and were very professional. Very easy process. More

by Pctrovato

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 02, 2025 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 24, 2025

Dealership Rating

Employee Rating

Great sales - Jim Pompei - thank you for your professionalism and for a great car. I had a top rate experience with Jim and the staff at Acura of Berlin. The service department is very impressi professionalism and for a great car. I had a top rate experience with Jim and the staff at Acura of Berlin. The service department is very impressive and knowledgeable. Also very easy to talk to and deal with . I am happy to recommend them to friends and family. Thank you again!!! Keep up the good work. More

by David

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jim Pompei

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Jan 26, 2025 -

Acura of Berlin responded

Thanks, David, for your feedback on your recent visit to Acura of Berlin. It's great to hear that Jim was able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787

January 22, 2025

Dealership Rating

Employee Rating

Great service and very professional. The dealership was very professional and it’s design and layout. The dealership was very professional and it’s design and layout. More

by Jseagrave

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jan 23, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

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