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Brian Roush

Overview Reviews (10) Inventory (150)

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Brian Roush

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Brian Roush

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

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4.9

10 Reviews

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

Overview Reviews (10) Inventory (150)

Dealership Experience

5 mos

Industry Experience

9 yrs, 11 mos

Languages Spoken

English

4.9

10 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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10 Reviews of Brian Roush

January 31, 2025

Dealership Rating

Employee Rating

Dealer completed both recalls on MDX without difficulty and were very professional. Very easy process. and were very professional. Very easy process. More

by Pctrovato

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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January 24, 2025

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Employee Rating

Great sales - Jim Pompei - thank you for your professionalism and for a great car. I had a top rate experience with Jim and the staff at Acura of Berlin. The service department is very impressi professionalism and for a great car. I had a top rate experience with Jim and the staff at Acura of Berlin. The service department is very impressive and knowledgeable. Also very easy to talk to and deal with . I am happy to recommend them to friends and family. Thank you again!!! Keep up the good work. More

by David

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jim Pompei

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Jan 26, 2025 -

Acura of Berlin responded

Thanks, David, for your feedback on your recent visit to Acura of Berlin. It's great to hear that Jim was able to assist you and that you had such a positive experience. Eric Diaz General Manager 860-829-3787

January 22, 2025

Dealership Rating

Employee Rating

Great service and very professional. The dealership was very professional and it’s design and layout. The dealership was very professional and it’s design and layout. More

by Jseagrave

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 23, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

January 09, 2025

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Employee Rating

Brain did a great job of figuring out my issues and promptly taking care of them. He has been straight forward on price. Acura was able to accommodate my schedule with a rental car. promptly taking care of them. He has been straight forward on price. Acura was able to accommodate my schedule with a rental car. More

by Noah

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 10, 2025 -

Acura of Berlin responded

Noah, Thank you for your business and this review. We're happy to hear Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

January 01, 2025

Dealership Rating

Employee Rating

Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership courteous staff. Would highly recommend this dealership More

by PELINOSILVESTRI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy

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Jan 02, 2025 -

Acura of Berlin responded

Pelino, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

December 23, 2024

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Employee Rating

The Price was very competitive and sales rep was on top of any questions or concerns I made of any questions or concerns I made More

by THECHOONES

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Suchojad, Claudia Dijmarescu

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Dec 23, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

December 07, 2024

Dealership Rating

Employee Rating

Service and communication were great. No guess work on my part. My car was completed early morning. No guess work on my part. My car was completed early morning. More

by MCG110103

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Roath

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Dec 09, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

December 07, 2024

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Employee Rating

Brian was very helpful , but my car still isn’t fix. I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . More

by Ice

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Matthew Roy

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Dec 07, 2024 -

Acura of Berlin responded

Hi Ice, Thank you for your feedback and for mentioning Brian’s helpfulness during your visit. I understand how frustrating it can be when your car isn’t running as expected. After diagnosing the issue, we provided recommendations for the necessary repairs. However, since there wasn’t an agreement to move forward with those repairs, the underlying issue wasn’t addressed, which is likely why the vehicle's performance has not improved. We’d be happy to revisit this with you and discuss the next steps to get your vehicle running properly. Please feel free to reach out if you’d like to schedule a follow-up appointment or have any questions about the recommendations. Best regards, Eric Diaz General Manager

December 03, 2024

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Employee Rating

Clean, well organized setup with easy connectivity for me to work while I wait for service to be completed. to work while I wait for service to be completed. More

by MATTGERRITS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 03, 2024 -

Acura of Berlin responded

Matt, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

November 25, 2024

Dealership Rating

Employee Rating

The service is always consistently excellent and reliable. The service manager was prompt, attentive and friendly. reliable. The service manager was prompt, attentive and friendly. More

by MARK.369

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 26, 2024 -

Acura of Berlin responded

Mark, thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

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