Brian Cloud
Brian Cloud at Toyota of Scranton

Brian Cloud | Page 4

BDC Director

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.6
46 Reviews
4.6

46 Reviews

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46 Reviews of Brian Cloud

March 22, 2022

Dealership Rating
Employee Rating

Great to work with. They were a very professional group to work along side of. More

by MLRMAN24
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Gallagher , Corey Boynton, Ryan Cali, Kevin Cloud, Brendan Reilly

Mar 22, 2022

Toyota of Scranton responded

MLRMAN24, thank you for taking the time to share feedback on your buying experience. We are happy to know you enjoyed working with our team. We want you to feel at comfortable in our dealership. Enjoy your new vehicle. Take care.

March 10, 2022

Dealership Rating
Employee Rating

I had an excellent experience at this dealership with no pressure from any of the salesmen or finance department. More

by BRYANGRUPP
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Richard LaRussa , Ryan Cali, George Zepherin

Mar 22, 2022

Toyota of Scranton responded

Hi Bryan, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. There is no need for our guests to feel pressured. We want you to feel at ease and comfortable. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

February 03, 2022

Dealership Rating
Employee Rating

Always good service and very professional. Very good time in and out. Easy to get a appointment More

by JOSEPH.CALI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico , Ryan Cali, Michael Reilly

Feb 04, 2022

Toyota of Scranton responded

Joseph, thank you for the kind words and 5 star rating. We appreciate it. We are so happy all went well at your service visit. Thanks again. Take care.

January 21, 2022

Dealership Rating
Employee Rating

Mr Mercado was an excellent salesman and everyone was so nice and helpful. I enjoyed purchasing my new car More

by HAPPYBERGER3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti , Ryan Cali, Alyssa Esteras, Joe Mercado Jr, George Zepherin

Jan 21, 2022

Toyota of Scranton responded

HAPPYBERGER3, thank you for taking the time to tell us about your buying experience with Joe Mercado, Jr. We are thrilled you enjoyed working with Joe. Enjoy your new vehicle. Take care.

November 28, 2021

Dealership Rating
Employee Rating

Great experience, thankful for how easy they made it! I will recommend them to anyone! More

by DUSTINBOWEN7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Richard LaRussa , Alan Aimer, Corey Boynton, Maxx Broden, Ryan Cali, Alyssa Esteras, Kevin Morrow, Michael Reilly

Nov 29, 2021

Toyota of Scranton responded

Dustin, Thank you for taking the time to let us know about your buying experience...we also appreciate the recommendation. Enjoy your new vehicle. Take care.

September 07, 2021

Dealership Rating
Employee Rating

I have been a customer at Toyota of Scranton for approximately 2.5 years and have not been disappointed yet! From sales to service appointments. Every staff member has been pleasant, knowledgeable a More

by kylah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

Toyota of Scranton responded

kylah, thank you for your loyalty to our dealership. We are so happy you enjoy doing business with us and look forward to a long relationship with you. Take care.

August 11, 2021

Dealership Rating
Employee Rating

They were very helpful with my trade in and putting a down payment on a preowned vehicle. I love my Toyota and am so happy to have a reliable vehicle. More

by OMILL704
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jammie Marcen , Jeffrey Felkowski, Brendan Reilly, Michael Reilly

Aug 13, 2021

Toyota of Scranton responded

We are thrilled our sales team was able to assist you in purchasing a reliable vehicle. Enjoy. thank you for the great review and rating. we look forward to a long time friendship. Take care

June 15, 2021

Dealership Rating
Employee Rating

Chris Ellis was great! But the service took way too long......We had a nice experience with the shuttle both to and from our home...... More

by JCISLOVE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Howard Sweeny, AJ Wallace

Jun 16, 2021

Toyota of Scranton responded

JCISLOVE7, thank you for letting us know about your service visit. We are happy you enjoyed our shuttle service. So sorry the service was longer than anticipated. Take care.

May 18, 2021

Dealership Rating
Employee Rating

Service was responsive and superb. The appointment was on time and the work was done much better than I had a right to expect. This looks like the beginning of a beautiful friendship. More

by JUDGECDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess, Stephanie McNair, Richard LaRussa , Alan Aimer, Corey Boynton, Maxx Broden

May 18, 2021

Toyota of Scranton responded

Judgecdm, thank you for letting us know all about your recent visit. We hope to have a long time friendship. We are delighted to know we exceeded your expectations. Take care. Thanks again.

May 18, 2021

JUDGECDM responded

You’re welcome

April 21, 2021

Dealership Rating
Employee Rating

Love my toyata, People are alwalys letting me know how much I love my car. Excellent service, Pleasent service. Friendly people, know what what I need. More

by THATSAMORI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, David Grieco, james Brown , Alan Aimer, Alyssa Esteras, Curt Manck, Kevin Morrow, Edward Rewt

Apr 23, 2021

Toyota of Scranton responded

thatsamori, thank you for the fantastic review and perfect, 5 star rating. We are just delighted. Take care.

...
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