Brian Cloud
Brian Cloud at Toyota of Scranton

Brian Cloud | Page 3

BDC Director

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.6
46 Reviews
4.6

46 Reviews

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46 Reviews of Brian Cloud

January 27, 2023

Dealership Rating
Employee Rating

I owned several new vehicles before this 4 runner and I always have them serviced at their respective dealership . They were all nice however this dealership has them beat by a mile.it was a step into the More

by JAYGOULD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2023

Toyota of Scranton responded

Hi Jay, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

December 27, 2022

Dealership Rating
Employee Rating

Excellent dealership! ! I tell everyone who is looking for a car to go to Toyota of Scranton! Everyone there took care of me. From the moment I called until the day I wa More

by SCLPROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess, Marco Valenti, Richard LaRussa , Alan Aimer, Ryan Cali, Michael Reilly, Howard Sweeny

Dec 27, 2022

Toyota of Scranton responded

SCLPROD, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 10, 2022

Dealership Rating
Employee Rating

I had a great experience, Corey from sales a Ryan from the financial department were excellent. Both of these gentlemen made it a great experience they were both so polite and professional, they explained More

by SKIP5144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer, Corey Boynton, Ryan Cali

Nov 10, 2022

Toyota of Scranton responded

SKIP5114, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working with Corey and Ryan. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

November 02, 2022

Dealership Rating
Employee Rating

Jason was great but a bad part will make me have to return again for repair. I paid 63K and am unhappy that this part broke in the first place. The next day, Jason had a part overnighted and installe More

by LNSEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: james Brown , Kevin Cloud, Kevin Morrow, Jason was great

October 24, 2022

Dealership Rating
Employee Rating

the group of people i worked with were very professional and always had my needs in mind. i have no complaints More

by WAL919
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cloud, Michael Reilly

Oct 25, 2022

Toyota of Scranton responded

WAL919, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton

July 27, 2022

Dealership Rating
Employee Rating

Brain was great in getting us set up with ordering our new car and making sure everything was what we wanted’ More

by DUNSTER423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2022

Toyota of Scranton responded

Dunster423, Thank you for taking the time to let us know about your recent experience at our dealership. We are delighted you found Brian so helpful, and you ordered the vehicle you truly wanted. Our goal is to make certain our guests enjoy doing business at our dealership. We strive to provide the best in customer service. Conditions may have changed, yet one thing still holds true....our customers are first in our thoughts. Thanks again, Mary Jo Preno Vice President of Guest Experience

July 21, 2022

Dealership Rating
Employee Rating

It is very nice to buy new RAV4 le 2022 but it has no remotely open trunk of car and rear and front senser. Parking senser not installed.very much all other is excellent and price is little bit more than More

by PURNA_BASNET10
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cloud

Jul 21, 2022

Toyota of Scranton responded

Puna_Basnet10, Thank you for taking the time to share your thoughts regarding your recent SALES experience. Thank you for commenting on our process and employees. We appreciate it. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Jul 21, 2022

PURNA_BASNET10 responded

It is great prices and employees are very friendly and active

June 29, 2022

Dealership Rating
Employee Rating

From looking on line to getting an appointment was seamless. The staff are first rate professionals. All of my questions were answered truthfully. I have bought several cars here and will be back in t More

by VINESSA2149
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Pat Gallagher

Jun 29, 2022

Toyota of Scranton responded

VINESSA2149, Thank you for taking the time to provide feedback on your recent sales visit to our dealership. We appreciate your long time loyalty to our dealership...it is a compliment to our entire team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

April 24, 2022

Dealership Rating
Employee Rating

Very mannerable. I experienced great customer service, knowledgeable sales people and reliable service. I was well taken care of, by Howard and Maxx. More

by speaten0515
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maxx Broden, Howard Sweeny

March 29, 2022

Dealership Rating
Employee Rating

No pressure from salesmen. Everyone that works there are professionals. The showroom is as neat as a pin. You will be surprised when you go there to get a automobile. More

by jgvanderpool
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maxx Broden, Howard Sweeny

Apr 01, 2022

Toyota of Scranton responded

Hi jgvanderpool, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

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